Insurance & Medical Aid · Contact details
Capitec Funeral Contact Details
For questions about the Capitec funeral plan, call the Client Care Centre on 0860 10 20 43 (24 hours) or WhatsApp 067 418 9565; to arrange transport of a deceased family member under the plan, call 0860 77 75 54. Funeral claims go by email to InsuranceClaims@capitec.com. The plan itself is taken out on the Capitec app or at a branch.
Capitec funeral plan contact details
| What it is for | Contact |
|---|---|
| Taking out a funeral plan | Capitec app (Insure, then Funeral Plan), or any Capitec branch |
| Client Care Centre (Capitec lists no separate funeral plan line) | 0860 10 20 43 (24 hours); +27 21 440 3580 from outside South Africa |
| 067 418 9565, 06:00 to 22:00 | |
| Burial repatriation after a death | 0860 77 75 54, the app, or WhatsApp 067 418 9565 |
| Funeral claims by email | InsuranceClaims@capitec.com (the address on Capitec’s claims page) |
Capitec lists no separate funeral plan line; the Client Care Centre handles queries about the plan, and new policies go through the app or a branch. The funeral plan page’s own email link is broken (it points at an internal document store rather than a mailbox), so for a claim use the address above, which is published on the claims page.
Capitec funeral cover: amounts and who can be covered
Capitec’s plan pays up to R100 000 towards funeral costs and can cover you and up to 21 family members. Premiums depend on the cover amount you choose and who you add, and Capitec says there are no automatic annual premium increases. The maximum cover per person, as published:
| Person covered | Maximum cover |
|---|---|
| Policyholder | R100 000 |
| Spouse (18 to 85) | R100 000 |
| Children, newborn to 5 | R20 000 each |
| Children, 6 and older | R50 000 each |
| Parents (26 to 85) | R50 000 each |
| Extended blood relatives, 0 to 5 | R20 000 each |
| Extended blood relatives, 6 to 85 | R50 000 each |
Built-in benefits listed by Capitec: a double payout if a covered person dies in an accident, from day one; a pause of up to six months without premiums (no cover while paused, available after 24 months); six months’ free cover for a newborn or adopted child if you apply within three months; six months of premium-free cover for the other lives if the policyholder dies; and burial repatriation from South Africa, Namibia, Zimbabwe, Botswana, Eswatini, Lesotho or Mozambique to a South African funeral home, with transport and one night’s accommodation for one relative. The plan is underwritten by Capitec Life Limited, a licensed life insurer (FSP 54090).
How to apply for Capitec funeral cover
Capitec’s application guide says the policyholder must be a South African resident aged 18 to 64 with a Capitec account. You need a valid South African ID, your bank account details, and the birth dates or ID numbers of everyone you want to cover; no medical tests or proof of relationship are needed. You can name up to two beneficiaries.
- Sign in on the app and tap Insure.
- Under Funeral Plan choose Funeral costs, then Get Cover and Add new policy.
- Enter your email address, choose the cover amount and family members, and complete the payment details.
- Accept the Funeral Plan agreement and tap Confirm. The policy document arrives by email.
A six month waiting period applies to death from natural causes. If you switch from another licensed insurer and have finished its waiting period, Capitec waives the natural death waiting period for the same cover amount, if you qualify for that cover. The law caps payouts for a child’s death across all policies Capitec knows about, so child cover may pay less than the table shows. Capitec’s pages differ on ages: the application guide lists spouses aged 18 to 64 and children up to 25, while the product page table shows spouses to 85, so confirm the age limits in the app before you rely on them.
Capitec funeral claims and complaints
A claim goes by email to InsuranceClaims@capitec.com, the address published on Capitec’s claims page, and repatriation transport after a death is arranged on 0860 77 75 54, in the app, or on WhatsApp 067 418 9565. To complain, raise the problem on 0860 10 20 43 or through Get in touch on capitecbank.co.za and keep the reference. If it is not resolved, Capitec escalates it to its Complaint Management team at complaintmanagement@capitecbank.co.za. An unresolved dispute about the policy or a claim decision can go to the National Financial Ombud Scheme, which handles insurance complaints, on 0860 800 900 or info@nfosa.co.za.
Frequently asked questions
What is the Capitec funeral plan contact number?
0860 10 20 43, the Client Care Centre, open 24 hours, or +27 21 440 3580 from outside South Africa. Capitec lists no separate funeral plan line, so the Client Care Centre takes plan queries.
What is the Capitec funeral claims email address?
InsuranceClaims@capitec.com, the address published on Capitec’s claims page. The funeral plan page’s own email link is broken.
Does Capitec funeral cover have a WhatsApp number?
Yes: 067 418 9565, answered 06:00 to 22:00. The same WhatsApp number is used to arrange burial repatriation.
How much funeral cover can I get from Capitec?
Up to R100 000 for the policyholder and a spouse, R50 000 for children aged 6 and older and for parents, and R20 000 for children under 6 and young extended family members, with up to 21 family members covered.
How do I claim from Capitec funeral cover?
Email InsuranceClaims@capitec.com, or call the Client Care Centre on 0860 10 20 43. To transport a deceased family member, call 0860 77 75 54.
Sources
- capitecbank.co.za: Funeral Cover page and FAQs, read 16 September 2026
- capitecbank.co.za: How to apply for Funeral Cover (19 January 2026), Burial repatriation, Funeral Cover claims, Contact us and Get in touch pages, read 16 September 2026
- nfosa.co.za published contact details