Insurance & Medical Aid · Contact details
Naked Insurance Contact Details
The Naked Insurance contact number is 0860 995 125. It reaches Naked’s support team and it is also the 24/7 emergency assistance and roadside line. The support email is help@naked.insure. Quotes, policy changes, claims and cancellations are all done in the Naked app or on naked.insure, so most people only need the phone number in an emergency or when the app cannot answer a question.
Naked is an app-based insurer for cars, homes, contents and stand-alone gadgets, run by Naked Financial Technology (Pty) Ltd (FSP 48822) with policies underwritten by Hollard Specialist Insurance Limited (FSP 25511). It has no separate contact us page. Its contact details sit in the site footer and FAQs.
Naked Insurance contact number, email and address
| Route | Details |
|---|---|
| Support and 24/7 emergency assistance line | 0860 995 125 |
| Support email | help@naked.insure |
| Roadside assistance / towing | 0860 995 125 (24/7), or tap roadside assistance in the app |
| In-app help and claims | Naked app (’?’ for help; warning icon > Make a claim) |
| Office address | 9 Gordon Hill, Parktown, Johannesburg, 2193 |
Naked Insurance phone number and when to call it
Naked publishes one phone number, 0860 995 125. Naked’s FAQs give it as the way to reach the team if you have questions or need help, and as the 24/7 emergency assistance line for a breakdown or an accident. The same number is in the app under “Emergency Help”. For roadside assistance or towing, tap roadside assistance in the app or call 0860 995 125.
For anything that is not urgent, Naked points customers to the app first: tap the “?” for help, or email help@naked.insure. Naked shows no WhatsApp number on its homepage or in its FAQs, and no second call centre number.
How to get a Naked Insurance quote
You do not need to phone for a Naked insurance quote. Naked’s FAQs say to tap the “Get my price” button on naked.insure or download the app. Naked’s bot, Rose, asks a few questions and gives a quote, and that quote is final. You can buy cover online straight away without speaking to anyone, or take time to think it over. If you have questions about a quote, the team is on 0860 995 125 or help@naked.insure.
Naked sells car, home, contents and stand-alone gadget insurance. Its FAQs describe the stand-alone cover as being for valuables such as phones, laptops, sports equipment and cameras. Once you accept a quote you add your card details. If cover starts right away, Naked charges a pro-rata premium for the rest of the month, and monthly collections follow from the start date you choose.
Claims, policy changes and cancelling in the Naked app
To claim, open the Naked app, tap the warning icon and select “Make a claim”. Simple claims can be approved instantly. Naked’s FAQs list what else the app handles: adjusting your cover, getting claim updates, changing your details, calling for roadside assistance and downloading your Confirmation of Cover.
To cancel, Naked’s FAQs say to open your policy in the app, scroll down and tap “Cancel my cover”. Naked says the cancellation is instant and that any refund due is processed right away. There is no cancellation phone line or mailbox.
Naked Insurance office address and hours
Naked’s office is at 9 Gordon Hill, Parktown, Johannesburg, 2193. The emergency assistance and roadside line on 0860 995 125 runs 24/7. Naked does not publish separate office hours.
- Naked Financial Technology (Pty) Ltd: FSP 48822
- Underwriter, Hollard Specialist Insurance Limited: FSP 25511
Complaints, missed payments and how Naked works
Naked does not publish a separate complaints line or mailbox. Use help@naked.insure or 0860 995 125 and keep a record of your claim or query.
If you miss a payment, Naked tries the collection again, and you can start the payment yourself in the app under “Your Payments”. Naked’s homepage gives a 28-day window before the policy is cancelled, while its FAQs page says 30 days. Because the two pages differ, treat 28 days as the limit and contact Naked within that time.
Naked takes a flat fee. Money left over in the claims pot is donated to causes chosen by customers.
To compare other insurers, browse the insurance and medical aid hub or the insurance directory M to O listings.
Frequently asked questions
What is the Naked Insurance contact number?
Call 0860 995 125. It is also Naked’s 24/7 emergency assistance and roadside line.
What is the Naked Insurance email address?
Email help@naked.insure.
How do I get a Naked insurance quote?
Tap “Get my price” on naked.insure or use the Naked app. Rose, Naked’s bot, asks a few questions and gives a final quote, and you can buy without speaking to anyone.
How do I claim with Naked?
Open the Naked app, tap the warning icon and select “Make a claim”. Simple claims can be approved instantly.
How do I cancel Naked insurance?
Open your policy in the Naked app, scroll down and tap “Cancel my cover”. Naked says it is instant.
What happens if I miss a Naked payment?
Naked’s homepage gives a 28-day window before the policy is cancelled; its FAQs page says 30 days. Pay or contact Naked within 28 days to be safe.
Sources
- Naked, homepage footer and FAQ data: naked.insure/, read 2026-09-25
- Naked, FAQs: The basics: naked.insure/frequently-asked-questions/the-basics, read 2026-09-25
- Naked, Car insurance: naked.insure/car-insurance, read 2026-09-25
- Naked, FAQs: The basics (quotes, reaching the team, app, payments, cancelling), naked.insure/frequently-asked-questions/the-basics, read 4 October 2026
- Naked, homepage (footer, contact data, missed-payment FAQ), naked.insure/, read 4 October 2026