Insurance & Medical Aid · Contact details
Family Insurance Contact Details
The Family Insurance contact number for general enquiries is 011 472 2020, claims are on 010 271 4105 and customer care is on 010 271 4080. Family Insurance (Pty) Ltd is a South African microinsurer licensed for life microinsurance business, part of the LEZA Group, and it sells funeral cover under its trading brand LifeWise. This page is about the South African company Family Insurance (Pty) Ltd. It is not Kenya’s Family Bank, and it is not the “family insurance” products sold by other insurers.
Family Insurance publishes its contact routes on the LifeWise website, staylifewise.co.za.
Family Insurance contact details at a glance
| Route | Details |
|---|---|
| General enquiries | 011 472 2020 |
| General enquiries email | hello@staylifewise.co.za |
| Claims | 010 271 4105 |
| Claims email | claims@staylifewise.co.za |
| Customer care | 010 271 4080 |
| Customer care email | customercare@staylifewise.co.za |
| Claim form (PDF) | staylifewise.co.za (Claim Form link in the site menu) |
| Anonymous whistleblowing (LEZA Group) | 031 308 4664 / leza@whistleblowing.co.za |
| Address | Somerset Office Estate, 604 Kudu Street, Allen’s Nek, Roodepoort, 1737 |
Family Insurance contact numbers and which one to use
- New cover or general questions: 011 472 2020 or hello@staylifewise.co.za.
- Existing policy, premiums or changes: customer care on 010 271 4080 or customercare@staylifewise.co.za.
- Funeral claims: 010 271 4105 or claims@staylifewise.co.za. The claim form is a PDF linked from the Claim Form item in the site menu.
Family Insurance claims
Funeral claims go to 010 271 4105 or claims@staylifewise.co.za, with the claim form from staylifewise.co.za. For a claim that has stalled, write to claims@staylifewise.co.za and keep a copy of the documents you sent. LifeWise says its funeral plans pay out within 48 hours of receiving all the necessary documents.
What Family Insurance provides
Family Insurance (Pty) Ltd, registration number 1998/012373/07, is a microinsurer licensed to conduct life microinsurance business and an authorised financial services provider, FSP No 15959. LifeWise is its trading brand. It belongs to the LEZA Group, whose first company, LegalWise, was founded in 1984. Family Insurance also underwrites the funeral plans sold by Scorpion Legal Protection (RF) Pty Ltd.
LifeWise says its funeral plans pay out within 48 hours of receiving all the necessary documents. The benefits it lists include a main member food annuity benefit and a double payout on the accidental death of the member and/or partner. Its online premium calculator quotes cover of R15,000, R20,000 or R30,000 for age bands under 45 and 45 to 64. The company says it has been operating for more than 25 years and has paid out over R130 million.
Where Family Insurance is and when you can reach it
Family Insurance is based at Somerset Office Estate, 604 Kudu Street, Allen’s Nek, Roodepoort, 1737. The website does not publish office or call centre hours, so phone or email first before you visit.
Family Insurance complaints and whistleblowing
Start with customer care on 010 271 4080 or customercare@staylifewise.co.za. Family Insurance does not publish a separate complaints escalation line on its website.
To report fraud or wrongdoing anonymously, the LEZA Group’s whistleblowing line is 031 308 4664 or leza@whistleblowing.co.za.
For other insurers and funeral cover providers, browse the insurance and medical aid hub or the insurance directory E to I listings.
Frequently asked questions
What is the Family Insurance contact number in South Africa?
General enquiries are on 011 472 2020, customer care on 010 271 4080 and claims on 010 271 4105.
Is Family Insurance the same as LifeWise?
Yes. LifeWise is the trading brand of Family Insurance (Pty) Ltd, part of the LEZA Group.
How do I claim on a Family Insurance funeral plan?
Call 010 271 4105 or email claims@staylifewise.co.za, and use the claim form linked on staylifewise.co.za. LifeWise says it pays out within 48 hours of receiving all the necessary documents.
Is Family Insurance (Pty) Limited registered?
It is a licensed microinsurer and authorised FSP, number 15959, with company registration number 1998/012373/07. It also underwrites the funeral plans sold by Scorpion Legal Protection (RF) Pty Ltd.
Does Family Insurance have a complaints line?
Family Insurance does not publish a separate complaints escalation line on its website. Start with customer care on 010 271 4080 or customercare@staylifewise.co.za.
Sources
- LifeWise, Home page (Get in touch): staylifewise.co.za/, read 2026-09-25
- LifeWise, Family Insurance: staylifewise.co.za/family-insurance/, read 2026-09-25