Retail · Contact details
Office London Contact Details
The OFFICE London contact number in South Africa is 087 285 9401 and the customer service email address is online@truworths.co.za. OFFICE London here is run by Truworths, and its site is officelondon.truworths.co.za. We read these details on that site on 24 September 2026.
Official contact details
| Online shopping and general queries | 087 285 9401 |
|---|---|
| Customer service email | online@truworths.co.za |
| Call hours, Monday to Friday | 08:00 to 17:00 |
| Call hours, Saturdays and public holidays | 09:00 to 14:00 |
| Truworths customer service, accounts and debit orders | 021 460 2300 |
| Payment arrangements | 021 460 2351 |
| Contact form | officelondon.truworths.co.za/help, Contact us tab |
| Careers | careers@truworths.co.za |
| Website | officelondon.truworths.co.za |
The contact form on the help page asks for your name, surname, cellphone number, email and a category before you can send it.
officelondon.co.za is down
The short address, officelondon.co.za, does not work. It resolves through Cloudflare but the origin server behind it times out, returning a 524 error. It does not redirect to the Truworths site.
Go straight to officelondon.truworths.co.za. That is the live South African store and it is where the telephone number and the help pages are.
Who you are actually dealing with
OFFICE is a British retailer, but in South Africa the stores, the website and the account behind them are Truworths. The site carries Truworths’ own account, delivery and returns policies, and links to OFFICE UK and Offspring UK as separate things.
That matters for anything about money. A statement, a debit order, a credit limit or an arrears question is a Truworths account query, handled on 021 460 2300, not on the online shopping line.
Debit order applications and cancellations are accepted in store, by email or on 021 460 2300. Truworths states it may cancel a debit order after the bank returns it a second time for insufficient funds.
If you are struggling to pay, 021 460 2351 is the number the site gives for discussing a payment arrangement with a consultant.
Returns and exchanges
Returns and exchanges are free in store, and collection in store is free too, which is usually quicker than couriering an order back.
The published conditions for a return or exchange within 30 days of purchase are that you keep the docket or delivery note as proof of purchase, that the swing ticket is still attached, that the item has not been worn, that it is in its original condition and packaging, and that it is returned in the country of purchase.
A credit card refund needs the card present. A refund on a gift receipt cannot be processed without the original invoice.
Orders cannot be cancelled once confirmed and being prepared for delivery. At that point the return policy is the route rather than a cancellation.
Separately from any shop policy, a distance purchase carries a cooling-off right to cancel within seven business days of delivery under the Consumer Protection Act, and a right to return defective goods within six months.
Buying sneakers online
Sizing between sneaker brands is inconsistent, and a UK-sized brand is the usual reason an online order does not fit. Check the size guide rather than assuming your usual number.
Keep the box and the swing tags until you are sure. The returns conditions above require the item unworn and in its original packaging, and a missing tag is the commonest reason a return is refused at the counter.
The site has a store finder and a can’t-find-your-size-in-store option, both of which are faster than phoning if you are chasing one pair.
Before you call
Have your order number for a delivery query, or your account number for anything about money. The two go to different teams on different numbers.
Ask for a reference number before the call ends, and note the date. Without one there is nothing to quote if you have to call again.
The line does not answer on Sundays. Saturday and public holiday cover ends at 14:00, so an urgent weekend query is better sent through the contact form.
Frequently asked questions
What is the Office London contact number?
The numbers listed on this page for Office London are 087 285 9401 (Online shopping and general queries), 021 460 2300 (Truworths customer service, accounts and debit orders) and 021 460 2351 (Payment arrangements).
What is the Office London email address?
The email address listed on this page is online@truworths.co.za (Customer service email).
What are the Office London operating hours?
The hours listed on this page are: 08:00 to 17:00.
How do I know these Office London details are correct?
We only list details read from the official website or channels of Office London, and this page shows the date they were checked. Confirm on the official site before you share personal information or make a payment.
Sources
- OFFICE London South Africa, officelondon.truworths.co.za, the telephone number in the site header and the store pages (read 24 September 2026)
- OFFICE London help and FAQ pages, officelondon.truworths.co.za/help, the contact form, customer service mailbox, call hours, account and payment arrangement numbers, and the returns, refund and cancellation conditions (read 24 September 2026)
- Check on officelondon.co.za, which returned a Cloudflare 524 origin timeout (checked 24 September 2026)