Retail · Contact details
Truworths Contact Details
The Truworths contact number for customer service is 021 460 2300, and Truworths online shopping is on 087 285 9401. Truworths’ WhatsApp number is 021 460 2303 (send “Hi”), for account queries, order tracking and customer service. Email services@truworths.co.za for account and general queries, or online@truworths.co.za for online orders. Truworths’ call hours are Monday to Friday 08:00 to 17:00, and Saturdays and public holidays 09:00 to 14:00. Store numbers below include Truworths Zevenwacht 087 757 0503 and Truworths Clearwater 087 757 0135.
Every detail below was read from truworths.co.za on 17 September 2026.
Truworths contact numbers, WhatsApp and email
| What you need | Contact |
|---|---|
| Customer service (account, store and general queries) | 021 460 2300, services@truworths.co.za |
| Online shopping (online purchases, product availability, delivery tracking) | 087 285 9401, online@truworths.co.za |
| 021 460 2303 (send “Hi”) | |
| Payment arrangements if you have fallen behind | 021 460 2351 |
| Truworths Debt Recovery | +27 21 460 2212, services@truworthsdebtrecovery.co.za |
| Call hours | Mon to Fri 08:00 to 17:00; Saturdays and public holidays 09:00 to 14:00 |
| Truworths head office (Cape Town) | +27 21 460 7911, No 1 Mostert Street, Cape Town 8001 |
| PAIA and POPIA requests (legal) | proatia@truworths.co.za |
| Personal-information complaints | POPI_Complaints@truworths.co.za |
| Careers website login problems | careers@truworths.co.za |
| Truworths account and online profile | Pay your account, statements and orders at truworths.co.za |
For Truworths online contact details, use 087 285 9401 or online@truworths.co.za; Truworths also routes forgotten online-profile email addresses and account-detail updates to 087 285 9401. The Help page’s contact form asks for your name, surname, cellphone number, email and a category. Truworths Limited’s CIPC registration number is 1940/013923/06, and it is a registered credit provider, NCRCP45.
Truworths head office contact details
Truworths’ head office is at No 1 Mostert Street, Cape Town 8001 (postal address PO Box 600, Cape Town 8000). The head office telephone number in Truworths Limited’s PAIA manual is +27 21 460 7911. The same manual sends customer-service queries to services@truworths.co.za rather than to head office, so use 021 460 2300 or WhatsApp 021 460 2303 for account and store queries.
Truworths legal department contact details
Truworths does not publish a separate legal-department number. Requests for statutory information under PAIA, or to exercise your rights under sections 23 and 24 of POPIA, go to proatia@truworths.co.za. The head office line is +27 21 460 7911.
Truworths complaints contact details
Truworths does not publish a dedicated complaints line or a general complaints email address. Complaints go through customer service on 021 460 2300, services@truworths.co.za or WhatsApp 021 460 2303. The only complaints mailbox Truworths publishes is POPI_Complaints@truworths.co.za, and it is only for complaints that your personal information is being processed unlawfully.
Truworths account balance and account enquiries
For Truworths account enquiries, call 021 460 2300, WhatsApp 021 460 2303 or email services@truworths.co.za. Truworths does not list a separate accounts department number or email.
How to check your Truworths account balance online
- Register an online shopping profile on truworths.co.za. You must be 18 or older, with a valid email address, cellphone number and South African ID or passport number. Identity and YDE login details also work on truworths.co.za.
- On your profile page, use the “link my account” button to link your Truworths account to your online profile.
- The Truworths Account section then shows your account and a “Pay now” button.
- Your statement shows your Account Limit, Account Balance and The Amount You Can Buy For, which is your Account Limit minus your Account Balance.
How to close a Truworths account
Truworths does not publish a procedure for closing an account, and there is no online closure option on its Help page. Ask customer service on 021 460 2300, at services@truworths.co.za or on WhatsApp 021 460 2303. Debit-order cancellations are accepted in store, by email or on 021 460 2300.
Truworths HR and careers contact details
Truworths does not accept unsolicited CVs by email or fax. All applications go through its careers site, truworths.erecruit.co, where new positions are loaded every Friday. If you cannot remember your careers-site username or password, email careers@truworths.co.za.
Truworths store contact numbers
| Store | Address | Telephone |
|---|---|---|
| Truworths Zevenwacht | Zevenwacht Village Centre, Cnr Jan van Riebeeck and Polkadraai Roads, Kuilsriver, 7580 | 087 757 0503 |
| Truworths Clearwater | Clearwater Mall, Cnr Christian de Wet and Hendrik Potgieter Roads, Strubensvallei, Roodepoort, 1735 | 087 757 0135 |
| Truworths Garden Route Mall | Garden Route Mall, Cnr Knysna N2 and Kraaibos, George, 6529 | 087 757 0745 |
| Truworths The Grove | The Grove, Cnr Simon Vermooten, Lynnwood, Pretoria, 0081 | 087 757 0313 |
| Truworths Ladysmith | The Oval Shopping Centre, Cnr Keate and Alexandra Streets, Ladysmith, 3370 | 087 757 0369 |
| Truworths Riverwalk (Potchefstroom) | River Walk Shopping Centre, Cnr Mooirivier, Lombard and Potgieter Streets, Potchefstroom, 2531 | 087 757 0326 |
Group stores in the same centres have their own numbers: Identity Zevenwacht 087 757 0512, YDE Clearwater Mall (Shop LM124) 087 757 0807, Identity Garden Route Mall 087 757 0746, and in Ladysmith, Identity Ladysmith 087 757 0384 and Uzzi Murchison Mall 087 757 1354, both at Murchison Shopping Centre. Truworths’ store finder has no store called “Mooirivier Mall”; a search for Mooirivier returns Truworths Riverwalk, on the corner of Mooirivier, Lombard and Potgieter Streets in Potchefstroom. Use Find a Store on truworths.co.za for any other branch.
Which stores are part of the Truworths group?
Truworths’ website links its own brands Truworths, Office London (officelondon.truworths.co.za) and Loads of Living (loadsofliving.truworths.co.za). Identity and YDE share login details with truworths.co.za, and you can pay your account at any Truworths or Identity store. Individual store numbers for other branches, such as Gateway or Pavilion, are on the Find a Store tool on truworths.co.za.
How to pay your Truworths account
- Online: “Pay now” in the Truworths Account section of your online profile, in your e-statement, or on Truworths’ account payments page, accountpayments.truworths.co.za. If you have trouble paying online, call customer service on 021 460 2300.
- In store: cash or card at the cash desk in any Truworths store; Truworths says selected stores are open seven days a week.
- Online banking: choose the preloaded beneficiary (Capitec “Truworths”, FNB “Truworths Electronic Payments”, Standard Bank “Truworths Retailing (Pty) Ltd”, Absa and Nedbank “Truworths Retailing”) and use your 14-digit account number as the reference.
- Debit order: apply online in your profile, in store, by email or on 021 460 2300.
- EasyPay: SMS your 14-digit account number free to 45125 for a unique reference, then pay at stores such as Shoprite, Checkers, Pick n Pay, Spar and Woolworths, or at easypay.co.za.
Truworths advises scheduling EFT or debit order payments at least 48 hours before the due date. Its EFT bank details are published on the Help page under Account payments; always use your 14-digit account number as the reference.
Truworths online orders: delivery and returns
Truworths delivers only within South Africa, to work or residential addresses, for R70 to main centres and R80 to regional and far outlying areas, or free if you collect in store. Delivery takes 5 to 7 working days and happens between 09h00 and 17h00, Monday to Friday. Store collections must be picked up within 14 days with ID and the collection SMS. You can return or exchange items within 30 days of purchase with the docket or delivery note, swing ticket attached and the item unworn; online purchases go back to your nearest Truworths store with the dispatch note. Items such as pierced jewellery, gift cards, airtime, underwear and swimwear without its protective strip cannot be returned.
How to track a Truworths order
Sign in to My Account, click My Orders, select the order number and click Track My Order. If you checked out as a guest you cannot track the order online: call Truworths online shopping on 087 285 9401. Once an order is completed, neither Truworths nor its delivery partner can change the delivery details.
Truworths layby
Truworths offers a 3-month, 0% interest layby: pay a minimum 10% deposit in store with your South African ID or passport, make at least one payment a month, and collect once paid in full. A cancellation fee applies if you cancel or the layby expires.
Frequently asked questions
What is the Truworths head office number?
The head office number in Truworths’ PAIA manual is +27 21 460 7911, at No 1 Mostert Street, Cape Town 8001. For customer queries use 021 460 2300.
How do I lay a complaint with Truworths?
Truworths has no separate complaints line. Contact customer service on 021 460 2300, services@truworths.co.za or WhatsApp 021 460 2303. Personal-information complaints go to POPI_Complaints@truworths.co.za.
How can I check my Truworths account balance?
Link your account to your online profile on truworths.co.za with the “link my account” button, or ask on WhatsApp 021 460 2303 or 021 460 2300.
How do I track my Truworths order?
Sign in, go to My Orders, select the order and click Track My Order. Guest orders are tracked by calling 087 285 9401.
What are Truworths’ operating hours?
Customer service call hours are Monday to Friday 08:00 to 17:00, and Saturdays and public holidays 09:00 to 14:00. Selected stores are open seven days a week; check store hours on Find a Store.
Sources
- Truworths Help and FAQ page (Contact Us, Account payments, Delivery, Returns, Layby, Truworths Debt Recovery) and site footer, truworths.co.za, read 17 September 2026
- Truworths Find a Store search results, truworths.co.za/store-location, read 17 September 2026
- Truworths Legal page (PAIA manual, POPIA notice, account terms), truworths.co.za/legal, read 25 September 2026
- Truworths Help and FAQ page (Contact Us, account linking, order tracking, careers, account payments), truworths.co.za/help, read 25 September 2026