Springs Mall is in Springs, Ekurhuleni, on the East Rand of Gauteng.
For a delivery already arranged, have the order or invoice number ready. Furniture deliveries are tracked against that number rather than against your name, and a store cannot locate a delivery without it.
Inspect furniture on delivery, before signing. Signing an unqualified delivery note makes a later damage claim considerably harder. If something is marked or damaged, note it on the delivery note itself and photograph it at the time.
This page covers how to contact Bradlows in South Africa. The details below were taken from the official Bradlows contact page rather than from any third-party directory.
ContactDetails.co.za is an independent directory. We are not Bradlows and cannot act on your behalf. Everything on this page is a routing aid so you reach the right official channel quickly.
Bradlows contact numbers
These routes were verified against the official Bradlows contact page on 21 August 2026. Contact numbers do change, so confirm on the official page before relying on one for anything urgent.
| What it is for | Contact |
|---|---|
| Customer care | 0860 900 100 |
| Toll free | 0800 119 933 |
| Alternate number | 066 184 8300 |
| Consumer Goods and Services Ombud | 0860 000 272 |
| CGSO WhatsApp | 081 335 3005 |
| CGSO email | [email protected] |
| National Credit Regulator | 011 554 2600 |
Bradlows is a furniture retailer in the Lewis Group, which is why it shares a customer care number with other brands in that group. Individual stores have their own numbers, which the group does not publish centrally, so for stock or a delivery at one store that store is the contact. Furniture retailers in South Africa sell largely on credit, which means an account here is a credit agreement regulated under the National Credit Act, not simply a purchase. Ask for the total cost of credit, not the monthly instalment: the instalment tells you almost nothing about what the item will cost you. Check what is bundled in, because credit life insurance, delivery and extended warranties are commonly added. If you fall behind, contact the retailer before it hands the account over, and know that a debt counsellor is a regulated route while a fee-charging ‘clearance’ service is not.
Self-service options before you call
- Check the official site at bradlows.co.za, which carries the current contact details and any online enquiry form.
- WhatsApp on 081 335 3005, which works over wifi and leaves you a written record.
- Email to [email protected], which gives you a written record of what you asked and when.
- Calling outside peak times. Monday mornings and the hour after 17:00 are usually the worst for South African contact centres.
What to have ready before you call
- A clear one line summary of what you need resolved.
- Your account, order or reference number if you already have one.
- The identity document or account holder details, since most South African providers verify who you are before discussing an account.
- Dates, amounts and any error message exactly as it appeared.
- A pen and paper for the reference number. Ask for one every time, because without it a follow up call starts from nothing.
Your rights at a South African till
- A displayed price generally binds the retailer. Under the Consumer Protection Act a supplier must not charge more than the displayed price, and where two prices are shown the lower applies. A narrow exception exists for an obvious error, which the retailer must correct and give notice of.
- You have six months to return a defective product for a repair, replacement or refund, and the choice among those three is yours, not the retailer’s. This is the right most often misstated at a returns counter.
- A ‘no refunds’ sign does not override the Act. A retailer cannot contract out of the CPA.
- Change of mind is different. There is no general right to return something because you no longer want it; a retailer allowing it is offering a policy, not meeting an obligation.
- A store account is a credit agreement regulated under the National Credit Act. Ask for the total cost of credit rather than the monthly instalment, and check what insurance and fees are bundled in.
- Keep the till slip. Almost every remedy depends on proof of purchase.
Escalate in order: the store manager, then group customer care, then the Consumer Goods and Services Ombud, which is free to consumers and will ask for the retailer’s reference number. Get that reference at the first step.
Complaints and escalation
If a first call does not resolve the matter, escalate through the retailer’s customer care line first. Unresolved consumer complaints in the retail sector can be escalated to the Consumer Goods and Services Ombud.
Keep a short written log of each contact: the date, the channel you used, the name of the agent and the reference number. Most retail complaint processes ask for exactly that history, and having it ready is usually the difference between a fast resolution and starting over.
Avoiding fake Bradlows contact numbers
Contact details for well known South African brands are a common target for impersonation. Numbers that look official appear in search ads, social media replies and cloned websites, and the person answering is not Bradlows.
- Reach Bradlows through the official site at bradlows.co.za rather than through a number in a search advert or a social media reply.
- Bradlows will never ask you for your full card number, PIN, CVV, online banking password or a one time PIN. Nobody legitimate needs those to help you.
- Treat any caller who creates urgency, asks you to install remote access software, or asks you to move money to a safe account as fraudulent, and end the call.
- If you are unsure whether a call was genuine, hang up and dial the official number yourself rather than calling back a number the caller gave you.
Related contact pages
Frequently asked questions
What is the Bradlows contact number?
The routes are listed in the table above, with what each one is for. The main route is 0860 900 100. Confirm it on bradlows.co.za before relying on it, since numbers are changed from time to time.
How do I know a Bradlows number is genuine?
Check it against the official site at bradlows.co.za. A number that only appears in a search advert, a social media reply or a third-party directory should not be trusted for anything involving your account, your money or your identity document.
What should I do if nobody resolves my query?
Ask for the complaint reference and the escalation path on your first call, then follow the escalation route described above. Keep the dates, agent names and reference numbers, because every formal complaint process will ask for them.
Can ContactDetails.co.za resolve this for me?
No. We are an independent directory, not Bradlows, and we have no access to your account. Everything here is a routing aid so that you reach the correct official channel with the right information in hand.
Is there a cost to calling these numbers?
South African 0860 and 0861 numbers are charged at a share-call or standard rate depending on your provider, and 0800 numbers are toll free from a landline. Calls from a mobile are billed at your own operator’s rate, so check your plan if cost matters.
Contact routes on this page were checked against the official Bradlows source on 21 August 2026. If you find a detail that has changed, the official source is always the authority.