Retail · Contact details
NetFlorist Contact Details
The NetFlorist call centre number is 087 135 0005, open weekdays 08:00 to 17:00 and Saturdays 08:00 to 12:00. NetFlorist also takes messages on WhatsApp at +27 67 762 4935, and email about orders goes to orders@netflorist.co.za. Callers outside South Africa should use +27 11 287 8200. These details were read on netflorist.co.za on 16 September 2026.
ContactDetails.co.za is an independent directory. We are not NetFlorist and cannot look up, change or reroute a flower or gift order.
NetFlorist contact details at a glance
| What it is for | Contact | Hours |
|---|---|---|
| Call centre: orders, deliveries, changes | 087 135 0005 | Weekdays 08:00 to 17:00, Saturdays 08:00 to 12:00 |
| +27 67 762 4935 | Not stated | |
| International queries | +27 11 287 8200 | Not stated |
| Order queries, special requests, delivery concerns by email | orders@netflorist.co.za | Weekdays 08:00 to 17:00, Saturdays 08:00 to 12:00, closed Sundays; NetFlorist says email is open 24 hours on special occasions |
| Corporate gifting | corporate@netflorist.co.za | Not stated |
| Privacy and personal information requests | informationofficer@netflorist.co.za | Not stated |
| Track an order | “Track Your Order” link on netflorist.co.za | Online |
NetFlorist’s FAQ and privacy policy also list 0861 300 600 alongside the call centre number, so that older 0861 line appears on NetFlorist’s own pages too. The contact page lists only 087 135 0005. One FAQ answer writes the call centre number as “0871 350 005”, which is the same number with the spaces in the wrong places. The site also has a built-in web chat that NetFlorist recommends when phone lines are busy at peak times.
What NetFlorist provides
NetFlorist (Pty) Ltd is an online flower and gift delivery service. It sells flowers, plants, hampers, personalised gifts, chocolates, alcohol, bakery items and similar gifts, and says it has made over 10 million deliveries since 1999. Orders are prepared in NetFlorist’s own warehouses or through a network of local florists, and it also delivers to the UK, Australia and the USA. NetFlorist offers a 100% satisfaction guarantee: if you are not happy with a delivery, it says it will replace, repair or refund the order at its own cost.
NetFlorist delivery times
NetFlorist does not publish a physical address or walk-in shop on its contact, FAQ, delivery or legal pages. It works online and by phone. Delivery times on its Delivery Information page:
- Standard delivery: Monday to Friday 7am to 7pm, Saturday 8am to 4pm, Sunday 9am to 2pm. The FAQ gives a weekday cut-off of 8pm instead.
- Premium Pre 1 delivery (floral gifts only): Monday to Friday 7am to 1pm, for orders placed before 4pm the day before.
- Same-day flowers: order before 12 noon South African time. Non-floral gifts ordered before 1pm arrive the next day, and remote areas can take an extra day or two.
- Same-day selected gifts: only in Johannesburg North, Johannesburg South, Pretoria, Cape Town and Durban.
The footer on the same pages mentions same-day delivery for orders placed before 4pm, which does not match the 12 noon cut-off on the Delivery Information page. Check the cut-off shown at checkout before you rely on either time. NetFlorist cannot promise a specific delivery time on the day.
How to change an order or complain about a delivery
- To change a delivery address or date, call as early as you can. NetFlorist may charge a handling fee if the order has already left its building. For Valentine’s Day and Mother’s Day, it needs changes two working days before the original delivery date.
- If an order shows as delivered but the recipient did not get it, contact NetFlorist first. Its drivers may have left the gift with a security guard, receptionist, receiving department or neighbour who signed for it.
- If you are unhappy with a delivery, email orders@netflorist.co.za or use the web chat, give your order number, and ask for the replacement or refund offered under the satisfaction guarantee.
To help a delivery arrive the first time, give the recipient’s phone number and a full address. For offices, add the floor, department and building name. For hospitals, add the ward and room number, and note that hospitals only accept flowers in a vase or container. For hotels, add the room number and check-in and check-out dates. For funeral homes, add the name of the deceased and the date of the service. Complaints about how NetFlorist handles your personal data go to its information officer, and after that to the Information Regulator.
Frequently asked questions
What is the NetFlorist contact number?
087 135 0005, weekdays 08:00 to 17:00 and Saturdays 08:00 to 12:00. From outside South Africa, +27 11 287 8200.
What is the NetFlorist email address?
orders@netflorist.co.za for order queries, special requests and delivery concerns; corporate@netflorist.co.za for corporate gifting.
Does NetFlorist have a WhatsApp number?
Yes. +27 67 762 4935. WhatsApp hours are not stated, so the call centre is the safer route for urgent changes.
Where is the NetFlorist head office?
NetFlorist does not publish a physical address or walk-in shop on its contact, FAQ, delivery or legal pages. It works online and by phone.
How do I track my NetFlorist order?
Use the “Track Your Order” link on netflorist.co.za. If it shows as delivered but nobody received it, call the call centre: drivers often leave gifts with a security guard, receptionist or neighbour who signed for it.
Sources
- netflorist.co.za: Contact Us, FAQs, Delivery Information, Corporate Gifting, Privacy Policy and Terms and Conditions, read 16 September 2026