Xiaomi South Africa Contact Details

To contact Xiaomi South Africa, call +27 11 209 0001 (Xiaomi South Africa support line) or 011 894 4100 (Xiaomi Authorised Service Center Johannesburg).

The Xiaomi South Africa support line is +27 11 209 0001, open Monday to Friday from 09:00 to 18:00, except holidays. Xiaomi’s official South African website is mi.com/za, which lists this support line and a set of authorised service centres run by third parties: SSS Cellular in Johannesburg and Cape Town, with Vodacom and MTN acting as drop-off and collection points around the country.

Xiaomi South Africa contact details at a glance

Route	Details
Xiaomi South Africa support line	+27 11 209 0001
Hours (support line)	Monday to Friday 09:00 to 18:00 (except holidays)
Xiaomi Authorised Service Center Johannesburg (SSS Cellular)	011 894 4100
Johannesburg service centre address	SSS Cellular, Unit 36 & 37, N12 Industrial Park, 188 Dr Vosloo Road, Bartlett (use 28 Dr Vosloo on GPS)
Xiaomi Authorised Service Center Cape Town (SSS Cellular)	021 020 1436
Cape Town service centre address	SSS Cellular, 78 Edward Road, Bellville, Western Cape 7535
Hours (SSS Cellular service centres)	Monday to Friday 08:00 to 17:00; Saturday 08:00 to 13:00
Vodacom nationwide service drop-off/collection (Vodacom’s lines)	082 1944 or 082 135
Support portal (warranty, user guides, service centres)	mi.com/za/support/

Official contact channels

Call Xiaomi’s South African support line on +27 11 209 0001 on weekdays between 09:00 and 18:00. Xiaomi does not publish a support email address on its South African support pages. The support portal at mi.com/za/support/ covers account service, finding a device, the warranty policy, user guides and the service centre list.

For repairs, go to one of the two authorised service centres run by SSS Cellular. Both accept mobile phones and tablets.

• Johannesburg: SSS Cellular, Unit 36 & 37, N12 Industrial Park, 188 Dr Vosloo Road, Bartlett. Xiaomi notes that you should use 28 Dr Vosloo on GPS. Phone 011 894 4100.
• Cape Town: SSS Cellular, 78 Edward Road, Bellville, Western Cape 7535. Phone 021 020 1436.

What Xiaomi South Africa provides

mi.com/za is Xiaomi’s official site for South Africa. Its after-sales service runs through partners rather than Xiaomi-owned stores:

• SSS Cellular runs the two Xiaomi Authorised Service Centers, in Bartlett and Bellville.
• Xiaomi phones can be dropped off and collected at over 510 Vodacom points nationwide, including Vodacom Repairs, Vodacom Shops and Vodacom 4U stores. Vodacom’s lines for this are 082 1944 or 082 135.
• MTN sales points and associated retailers act as collection points. Ask in store.

Warranty

Xiaomi’s smartphone hardware warranty runs for two years from the date of purchase, unless the law provides otherwise, and Xiaomi may repair, replace or refund. For warranty service it may ask for proof of purchase and the warranty card showing the IMEI. Back up your data first, because it may be lost during service.

Address and operating information

Xiaomi does not publish a South African office address on its support pages. The addresses to use are the two SSS Cellular service centres above.

• SSS Cellular service centres: Monday to Friday 08:00 to 17:00, Saturday 08:00 to 13:00.
• Vodacom collection points: Monday to Friday 08:00 to 17:00.
• MTN collection points: Monday to Sunday 08:00 to 17:00.

Support and escalation routes

Xiaomi South Africa does not publish a separate escalation line. If a repair or warranty claim stalls at a service centre, call the Xiaomi support line on +27 11 209 0001 with your proof of purchase and IMEI to hand.

For other phone and electronics retailers, browse the retail hub or the retail directory W to Z listings.

Frequently asked questions

What is the Xiaomi South Africa contact number?

Call +27 11 209 0001, Monday to Friday 09:00 to 18:00, except holidays.

Where can I repair my Xiaomi phone in South Africa?

At SSS Cellular in Bartlett, Johannesburg (011 894 4100) or Bellville, Cape Town (021 020 1436). You can also drop off and collect at over 510 Vodacom points, or at MTN collection points.

Does Xiaomi South Africa have an email address?

No support email is published on Xiaomi’s South African support pages. Use the support line or the support portal.

How long is the Xiaomi warranty in South Africa?

Two years from the date of purchase for smartphone hardware, unless the law provides otherwise.

Sources

• Xiaomi South Africa, Support: mi.com/za/support/, read 2026-09-26
• Xiaomi South Africa, Service centre: mi.com/za/support/service-centre/, read 2026-09-26
• Xiaomi South Africa, Warranty: mi.com/za/support/warranty/, read 2026-09-26