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Foschini Account Contact Details

Verified 27 September 2026Official source onlyIndependent directoryReport a wrong number

All Retail contactsComplaints & escalation

For your Foschini account, use TFG Money WhatsApp self-service on 0860 834 834 or email TFG Customer Services at customerservices@tfg.co.za; new account queries go to newaccountsqueries@tfg.co.za. A Foschini store account is a TFG Money account, issued by Foschini Retail Group (Pty) Ltd, a registered credit provider (NCRCP36), and account support is handled by TFG Customer Services.

This page covers Foschini (TFG Money) accounts. For store and online shopping contacts, see the main Foschini contact details page.

Foschini account contact details at a glance

RouteDetails
TFG Money WhatsApp self-service0860 834 834
TFG Customer Services general emailcustomerservices@tfg.co.za
New account queries emailnewaccountsqueries@tfg.co.za
Pay onlinebash.com/paynow
Debit order set-upmandate.qlink.co.za/tfgdebitorder
Bash app (Bash Wallet)Bash Wallet > TFG Money account card
TFG Customer Services hoursMonday to Saturday 08:00 to 21:00; Sunday 08:00 to 19:00; public holidays 08:00 to 17:00

Official Foschini account route

Foschini accounts are supported by TFG Customer Services, whose details are published in the Bash help centre. The fastest route is WhatsApp self-service on 0860 834 834: choose option 1, “TFG Money account enquiry”, to see your balance, available credit, credit limit and the instalment due. Have your card or account number ready.

TFG Customer Services handles:

  • Account applications and status updates
  • Payment arrangements or debit orders
  • Lost or stolen cards
  • General TFG financial product queries

TFG Customer Services is available Monday to Saturday from 08:00 to 21:00, Sunday from 08:00 to 19:00 and public holidays from 08:00 to 17:00.

Account support: balances, statements and payments

Check your balance: in the Bash app, go to Bash Wallet and tap your TFG Money account card, or WhatsApp 0860 834 834 and choose option 1.

Statements: statements are sent monthly by email or SMS. The statement password is the ID or passport number you used on your application.

Pay your account:

  • Online at bash.com/paynow, by card or Instant EFT
  • By debit order, set up at mandate.qlink.co.za/tfgdebitorder
  • In cash or by card at TFG stores, including Foschini
  • By EFT or at an ATM

Payments are due by the 1st of the month and must reflect in TFG’s bank account by then. If you are outside South Africa, you can only pay in-store.

Account number and linking requirements

Your Foschini account number is the 19-digit TFG Money card or account number, and you need it to pay online. If the Bash Wallet says “card not found” when you try to link your account, note that secondary cardholders must enter the card number, and inactive or held cards cannot be linked. In that case, email customerservices@tfg.co.za.

For a new account, applications and status updates run through TFG Customer Services; send new account queries to newaccountsqueries@tfg.co.za.

Escalation route

TFG does not publish a separate escalation line for accounts in its help centre. If WhatsApp self-service does not solve the problem, email customerservices@tfg.co.za with your account number and keep a copy of your message.

For other stores, browse the retail hub or the retail directory F to G listings.

FAQs

What are the Foschini accounts contact details?

Use WhatsApp self-service on 0860 834 834 or email customerservices@tfg.co.za. New account queries go to newaccountsqueries@tfg.co.za.

What is my Foschini account number?

It is your 19-digit TFG Money card or account number. You need it to pay online at bash.com/paynow.

How do I check my Foschini account balance?

Open Bash Wallet in the Bash app and tap your TFG Money account card, or WhatsApp 0860 834 834 and choose option 1.

What is the password for my Foschini statement?

It is the ID or passport number you used on your account application.

When is my Foschini account payment due?

By the 1st of the month, and it must reflect in TFG’s bank account by then.

Sources

  • Bash help centre, Contact TFG Money: help.bash.com/support/solutions/articles/101000495125-contact-tfg-money, read 2026-09-25
  • Bash help centre, How do I pay my TFG Money account: help.bash.com/support/solutions/articles/101000494946, read 2026-09-25
  • Bash help centre, TFG Money statements, balance and debit orders: help.bash.com/support/solutions/articles/101000517877, read 2026-09-25
  • Bash help centre, How do I check my TFG Money account balance: help.bash.com/support/solutions/articles/101000495232, read 2026-09-25
  • Bash help centre, How do I get my TFG Money account statement: help.bash.com/support/solutions/articles/101000495233, read 2026-09-25
  • Bash help centre, Paying from outside South Africa: help.bash.com/support/solutions/articles/101000495236, read 2026-09-25
  • Bash help centre, “Card not found” when linking a TFG Money account: help.bash.com/support/solutions/articles/101000534492, read 2026-09-25