Foschini Account Payments Contact Details

To pay a Foschini account online, go to bash.com/paynow, enter the 19-digit number on your card, and pay by bank card or Instant EFT. Foschini store credit now runs as a TFG Money account, and payment queries go to payment@foschini.co.za or the account line 0860 037 755. We read help.bash.com, bash.com and tfglimited.co.za on 16 September 2026.

ContactDetails.co.za is an independent directory. We are not Foschini or TFG, and we cannot take a payment, see your balance or confirm that a payment arrived.

Official task/support route

What it is for	Contact
Pay your account online by card or Instant EFT	bash.com/paynow
Payment queries	payment@foschini.co.za
Account enquiries by phone	0860 037 755; from outside South Africa +27 21 938 7560
Proof of a cash deposit made at an FNB, Absa or Standard Bank ATM	electronicpay@tfg.co.za
A TFG Money card payment that failed while shopping on Bash	support@bash.com
Balance, last payment and instalment due on WhatsApp	0860 834 834, option 1 “TFG Money account enquiry”

Both payment mailboxes are genuine even though the domains differ: TFG Limited lists payment@foschini.co.za under Account Inquiries, and TFG’s ATM help article names electronicpay@tfg.co.za for proof of payment. Foschini’s old web address, foschini.co.za, now forwards to the Foschini store on bash.com.

TFG Money Customer Services works Monday to Saturday 8am to 9pm, Sunday 8am to 7pm, and public holidays 8am to 5pm. The head office is the Stanley Lewis Centre, 340 Voortrekker Road, Parow East, Cape Town, 7500.

The help panel on bash.com/paynow prints the non-South African customer services number as +27 21 983 7096, while TFG Limited’s contact page gives +27 21 938 7096. TFG Limited’s other Parow numbers also start with 938, but confirm the number before calling from abroad.

What you need before contacting

Have the 19-digit TFG Money card or account number ready for any payment or query. Foschini store credit is provided by Foschini Retail Group (Pty) Ltd, which TFG’s account terms describe as a registered credit provider (NCRCP 36) and an authorised financial services provider (FSP 32719). The account now carries the TFG Money name and works across the group’s stores. Some bank apps still list it under the Foschini name: Capitec’s beneficiary is “Foschini 19-digit card and account”, and Absa’s is “Foschini Stores (PTY) Ltd”.

Payments must reflect in TFG’s bank account by the 1st of each month, so allow for that when you pay. TFG’s help centre says customers outside South Africa can only pay in store. For a card payment, keep your banking app open: TFG says a common reason for a failed card payment is the 3D Secure step. For Instant EFT, the bank login you type on the payment page must be correct.

Step-by-step contact process

1. Go to bash.com/paynow, type your 19-digit TFG Money card or account number and tap Continue.
2. Check the amount. The page only shows the amount due if your card is already in your Bash Wallet; otherwise you type the amount yourself.
3. Choose a Visa or Mastercard credit or debit card, or Instant EFT through Absa, Capitec, FNB, Investec, Nedbank, Standard Bank or TymeBank, enter the amount and tap Pay now.
4. Approve the 3D Secure prompt in your banking app, or log in to your bank for Instant EFT.
5. Payment information is not updated automatically, so if your balance looks unchanged, check again after an hour before paying twice.

Paying in store or at an ATM. You can pay cash or by card at Foschini and other participating TFG stores, including @home, American Swiss, Exact, Markham, Sportscene, Sterns and Totalsports. At an FNB or Absa ATM, choose Cardless Services, then Make a Deposit. Standard Bank cash deposits need an AutoBank or AutoPlus machine. Capitec does not offer ATM payments, so Capitec clients should use the app. After an ATM deposit, email the slip to electronicpay@tfg.co.za.

Escalation route

1. If a payment has not shown after an hour, email the Account Inquiries mailbox, payment@foschini.co.za, with your proof of payment, the date and your 19-digit number.
2. If it is still not allocated, write to TFG Customer Services at customerservices@tfg.co.za, quoting the earlier email.
3. TFG’s account terms give you the right to take an unresolved dispute to the National Financial Ombud Scheme, 0860 800 900 or info@nfosa.co.za.

Sources

• help.bash.com: How do I pay my TFG Money account (including the EFT and ATM articles), What must I do if my payment is unsuccessful, Why hasn’t my available credit balance updated, TFG Money statements, balance and debit orders, and TFG Money account (South Africa) Terms and Conditions, read 16 September 2026
• bash.com/paynow: TFG Money account payment page, read 16 September 2026
• tfglimited.co.za: Contact page, read 16 September 2026
• nfosa.co.za published contact details