Retail · Contact details
Foschini Contact Details
For Foschini account payments, balance and customer care, use TFG Money’s WhatsApp self-service line 0860 834 834. To pay your Foschini account online, use bash.com/paynow for card or Instant EFT payments; for account help email customerservices@tfg.co.za, and for new account queries use newaccountsqueries@tfg.co.za. Foschini online orders are handled through TFG’s Bash platform, where you can use the Help chat or email support@bash.com. A Foschini store account is now a TFG Money account, run by Foschini’s parent group, TFG.
Foschini customer care contact details
| What you need | Contact | Hours |
|---|---|---|
| Foschini / TFG Money account (WhatsApp self-service) | 0860 834 834 | Mon to Sat 08:00 to 21:00; Sun 08:00 to 19:00; public holidays 08:00 to 17:00 |
| TFG Money general email | customerservices@tfg.co.za | As above |
| New account queries | newaccountsqueries@tfg.co.za | As above |
| Online orders and returns (Bash) | support@bash.com and live chat | Mon to Fri 08:00 to 18:00; Sat and public holidays 08:00 to 15:00 |
| TFG account inquiries (corporate contact page) | 0860 037 755; from outside South Africa +27 21 938 7560; payment@foschini.co.za | Not stated |
| Customer services from outside South Africa | +27 21 938 7096 | Mon to Sat 08:30 to 21:00; Sun 09:00 to 19:00 (TFG corporate page) |
| TFG head office switchboard (Parow East, Cape Town) | 021 938 1911 | Not stated |
| A specific Foschini store | The store’s own number in the TFG store finder | Store hours |
The contact route depends on what you need. TFG Money handles Foschini account applications and status updates, payment arrangements and debit orders, lost or stolen cards, account balances and general questions about TFG’s financial products. Bash handles Foschini online-order, delivery and return queries. The head office switchboard is a separate corporate contact.
How to pay Foschini account online
To pay your TFG Money account online by card or Instant EFT, use bash.com/paynow. For a normal EFT, use the banking details in TFG’s help article “How do I pay my TFG Money account via EFT?” on help.bash.com and use your 19-digit TFG Money account or card number as the reference. Payments must reflect by the 1st of each month.
You can also set up a debit order at mandate.qlink.co.za/tfgdebitorder, or pay cash or by card in any Foschini store. For further payment routes and Foschini account payments contact details, see Foschini account payments.
TFG’s corporate contact page also gives 0860 037 755 for TFG account inquiries, +27 21 938 7560 when calling from outside South Africa, and payment@foschini.co.za. These are separate from the TFG Money WhatsApp self-service number 0860 834 834.
Foschini account balance
There are four ways listed for checking a Foschini account balance. In the Bash app, add your TFG Money card to your Bash Wallet and tap the card. On bash.com, add the card to your Wallet, then go to Profile and TFG Money account. You can also ask through WhatsApp on 0860 834 834 or check in store.
TFG also sends a link to your statement every month by email or SMS. The statement shows your balance, payment due and transaction history. If you are looking for a Foschini account number to contact about your store account rather than your own account number, use the TFG Money contact routes above.
Foschini open account and new account queries
For a Foschini open account query, the account is handled as a TFG Money account. New account questions go to newaccountsqueries@tfg.co.za. The TFG Money contact service also handles account applications and status updates, with WhatsApp self-service on 0860 834 834.
Foschini WhatsApp number
The Foschini WhatsApp number for TFG Money account queries is 0860 834 834. The stated service hours are Monday to Saturday 08:00 to 21:00, Sunday 08:00 to 19:00 and public holidays 08:00 to 17:00.
The line covers account applications and status updates, payment arrangements and debit orders, lost or stolen cards, account information and general TFG financial-product questions. For account email queries, use customerservices@tfg.co.za instead.
Foschini head office contact details
Foschini is a brand of TFG (The Foschini Group). TFG’s head office is the Stanley Lewis Centre, 340 Voortrekker Road, Parow East, 7500, Cape Town, and the switchboard number is 021 938 1911. The postal address is PO Box 6020, Parow East, 7501, Cape Town.
Searches for “Foschini Lewis” refer to the Stanley Lewis Centre, not to the Lewis furniture group. TFG does not list a Gauteng head office; Parow East in Cape Town is the only head office it publishes. For account and customer queries, TFG’s corporate page directs customers to 0860 834 834 and customerservices@tfg.co.za rather than the switchboard.
Foschini stores and store contact numbers
TFG’s store finder lists 273 active stores whose names start with Foschini, including Foschini-run MAC counters. The largest number is in Gauteng with 61, followed by the Western Cape with 40, KwaZulu-Natal with 33, the Eastern Cape with 27, Mpumalanga with 23, the Free State with 19, Limpopo with 18, North West with 17 and the Northern Cape with 12. Stores are also listed in Namibia, Zambia, Botswana, Lesotho, Eswatini and Kenya.
| Store | Address | Phone |
|---|---|---|
| Foschini Sandton City | U304, Sandton City, cnr Rivonia Road and 5th Street | 011 685 1405 |
| Foschini Mall of Africa | Shop 2191, Mall of Africa, 1163 Magwa Crescent | 011 729 5007 |
| Foschini Menlyn Park | Shop G118, Menlyn Park, cnr Atterbury Road and Lois Avenue, Pretoria | 012 368 9735 |
| Foschini Canal Walk | Shop 213, Canal Walk, 490 Century Boulevard, Cape Town | 021 529 3000 |
| Foschini V&A Waterfront | Shops 7118-7120, Victoria Wharf, 19 Dock Road, Cape Town | 021 418 2465 |
| Foschini Gateway | Shop G136, Gateway Theatre of Shopping, 1 Palm Boulevard, Umhlanga | 031 583 2500 |
| Foschini Parow Centre | Shop 74 & 154, Parow Centre, cnr De La Rey and Voortrekker Road, Parow East | 021 937 4613 |
| Foschini N1 City | Shop 70, N1 City Mall, Louwtjie Rothman Street, Goodwood | 021 596 9309 |
| Foschini Wonderboom | Wonderboom Junction, Annlin West, Pretoria | 012 543 7100 |
| Foschini The Glen | Shop L5, The Glen Shopping Centre, cnr Orpen and Letaba Streets, Oakdene, Johannesburg | 011 210 1700 |
Each store listing gives the store’s own phone numbers. Foschini The Glen is a store in The Glen Shopping Centre, not a head office. TFG’s store finder lists no Foschini store in Ga-Rankuwa or in Maun, Botswana. The Botswana stores listed are in Gaborone, including Game City on +267 391 0877 and Airport Junction, and in Francistown at Galo Centre. To find the Foschini store nearest you, use bash.com/store-finder.
Foschini opening hours
Foschini opening hours differ by store. In TFG’s store finder, 71 Foschini stores, including Canal Walk, N1 City, Parow Centre and Wonderboom, open Monday to Saturday 09:00 to 19:00 and Sunday 09:00 to 17:00.
Another 27 stores open Monday to Friday 09:00 to 18:00, Saturday 09:00 to 17:00 and Sunday 09:00 to 15:00. Some small-town stores close at 13:00 on Saturday, while many store listings show no hours. Check the individual store listing or phone the store before travelling.
Foschini customer service for online orders
Foschini’s online store runs on bash.com. For order, delivery and return questions, use the “Help” widget at the bottom right of bash.com or in the Bash app, or email support@bash.com. Bash does not list a phone number for online orders. Support hours shown for online orders and returns are Monday to Friday 08:00 to 18:00 and Saturday and public holidays 08:00 to 15:00.
Returns are accepted within 30 days of delivery or collection if the item is unused and has its tags. Items bought from a store can be returned to any store of the same brand. Bash will also collect a courier return free within 3 to 5 working days. Refunds go back through the way you paid, less any delivery fee.
Foschini refunds
A return completed in store gives an immediate refund or exchange. For other refunds, the money goes back to the original payment method. The stated time is up to 3 business days for TFG Money and up to 7 business days after processing for card, EFT, RCS, MoreTyme or Payflex.
Foschini complaints email address
TFG does not publish a Foschini-specific complaints email address. For an in-store complaint, complain in the store first, where staff escalate the matter to the Area Manager. For online-order complaints, email support@bash.com, where complaints are escalated to a Bash Customer Support Manager. For account matters, email customerservices@tfg.co.za.
TFG’s complaints process says head office aims to resolve complaints within 15 business days.
Tracking a Foschini order
Bash’s order-tracking information says you can follow a Foschini delivery through your Bash profile. You receive an SMS when the order goes to the courier and another when it is on the way. Items from one order may be dispatched from different stores or warehouses and arrive as separate parcels.
Estimated delivery is 2 to 4 working days to urban areas and up to 7 working days to regional areas. Delivery can take longer over holidays and peak seasons.
Foschini official website
Foschini’s official website is its store on TFG’s Bash platform at bash.com/foschini. Typing www.foschini.co.za redirects there. The Bash platform is also where the online payment, order-support and store-finder routes described on this page are provided.
Frequently asked questions
How do I pay my Foschini account online?
Pay your TFG Money account by card or Instant EFT at bash.com/paynow. You can also pay by normal EFT using the banking details on help.bash.com with your 19-digit TFG Money account or card number as the reference, set up a debit order, or pay cash or by card in a Foschini store.
How do I check my Foschini account balance?
Check your balance through your TFG Money card in the Bash app or Bash Wallet on bash.com, ask on WhatsApp at 0860 834 834, or check in store. Your monthly statement link sent by email or SMS also shows the balance, payment due and transaction history.
What is the Foschini WhatsApp number?
The TFG Money WhatsApp self-service line for Foschini accounts is 0860 834 834. Its stated hours are Monday to Saturday 08:00 to 21:00, Sunday 08:00 to 19:00 and public holidays 08:00 to 17:00.
What are the Foschini head office contact details?
TFG’s head office is the Stanley Lewis Centre, 340 Voortrekker Road, Parow East, 7500, Cape Town. The switchboard is 021 938 1911, and the postal address is PO Box 6020, Parow East, 7501, Cape Town.
How do I open a Foschini account or ask about an application?
Foschini accounts are handled through TFG Money. For new account queries use newaccountsqueries@tfg.co.za, while the TFG Money WhatsApp service on 0860 834 834 handles account applications and status updates.
What time does Foschini close?
Trading hours differ by store. Many listed mall stores open Monday to Saturday 09:00 to 19:00 and Sunday 09:00 to 17:00, but other Foschini stores follow different hours, so check the individual store listing.
What is the Foschini complaints email address?
TFG does not publish a Foschini-specific complaints email address. Use support@bash.com for online-order complaints and customerservices@tfg.co.za for account matters.
What is the Foschini official website?
The Foschini store is at bash.com/foschini. The old www.foschini.co.za address redirects there.
Sources
- help.bash.com: Contact TFG Money, How do I check my TFG Money account balance?, Contact Bash Support, order tracking and return policy articles, read 19 September 2026
- TFG store finder, bash.com/store-finder (store data), read 19 September 2026
- help.bash.com: How do I pay my TFG Money account?, How do I pay my TFG Money account via EFT?, TFG’s complaints handling process, refund and return policy articles, read 26 September 2026
- TFG contact page, tfglimited.co.za/contact/, read 26 September 2026
- TFG store finder, bash.com/store-finder, and the foschini.co.za redirect, read 26 September 2026