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Foschini Retail Group Contact Details

Verified 27 September 2026Updated 6 October 2026Official source onlyIndependent directoryPublished by Silas T Nkoana, Cape TownReport a wrong number

The Foschini Retail Group (Pty) Ltd, the operating company behind the Foschini brand, is reached through The Foschini Group: head office switchboard +27 21 938 1911, customer services on 0860 834 834 or customerservices@tfg.co.za, and store accounts on 0860 037 755. TFG Limited, the JSE-listed retail group behind Foschini, @home, Markham, Sportscene, Totalsports, Exact, Jet and other brands, runs these lines for all of them; the same customer services line serves the Foschini stores.

Foschini Retail Group contact details at a glance

RouteDetails
Head office switchboard+27 21 938 1911
Customer Services (RSA)0860 834 834
Customer Services (outside SA)+27 21 938 7096
Customer Services emailcustomerservices@tfg.co.za
Account inquiries (RSA)0860 037 755
Account inquiries (outside SA)+27 21 938 7560
Account inquiries emailpayment@foschini.co.za
Investor relationsinvestor_relations@tfg.co.za
Press / mediamedia@tfg.co.za
Company secretarycompany_secretary@tfg.co.za
Group merchandise procurementgroupmerchandiseproc@tfg.co.za
Non-merchandise procurement (suppliers)supplytoTFG@tfg.co.za
Webmasterwebmaster@tfg.co.za
Hours (Customer Services)Monday to Saturday 08:30 to 21:00; Sunday 09:00 to 19:00

Customers: the TFG customer service and account lines

For general customer service across TFG brands, call 0860 834 834 (from outside South Africa, +27 21 938 7096) or email customerservices@tfg.co.za. Customer Services is open Monday to Saturday from 08:30 to 21:00 and Sunday from 09:00 to 19:00.

Store-account questions, such as payments and statements, have their own line: 0860 037 755 (from outside South Africa, +27 21 938 7560) or payment@foschini.co.za.

Foschini head office address and switchboard

  • Registered and head office: Stanley Lewis Centre, 340 Voortrekker Road, Parow East, 7500, Cape Town
  • Postal address: PO Box 6020, Parow East, 7501, Cape Town
  • Switchboard: +27 21 938 1911

The Foschini Group Limited is registered under number 1937/009504/06 and trades on the JSE and A2X under the share codes TFG and TFGP. Its auditors are Deloitte & Touche, its principal banker is FirstRand Bank and its sponsor is Rand Merchant Bank.

Investors, media, suppliers and website issues

TFG’s retail brands include Foschini, @home, Markham, Sportscene, Totalsports, Exact and Jet. TFG says it connects about 3,500 stores in one omnichannel network, with Bash as its customer-facing digital platform.

Complaints and account disputes

TFG does not publish a separate escalation line on its group contact page. For a customer complaint, contact Customer Services on 0860 834 834 or customerservices@tfg.co.za; for account disputes, use 0860 037 755 or payment@foschini.co.za. Keep your receipt, order or account number to hand.

For other retailers, browse the retail hub or the F to G retail directory.

Frequently asked questions

What are the Foschini Retail Group contact details?

Call the head office switchboard on +27 21 938 1911, customer services on 0860 834 834 or customerservices@tfg.co.za, or accounts on 0860 037 755 or payment@foschini.co.za. The head office is at the Stanley Lewis Centre, 340 Voortrekker Road, Parow East, Cape Town.

What is the Foschini customer service number?

Call 0860 834 834, or +27 21 938 7096 from outside South Africa, or email customerservices@tfg.co.za. The line is open Monday to Saturday 08:30 to 21:00 and Sunday 09:00 to 19:00.

Who do I call about my Foschini account?

Call account inquiries on 0860 037 755 or email payment@foschini.co.za. From outside South Africa the account line is +27 21 938 7560.

How do I become a supplier to The Foschini Group?

Merchandise suppliers email groupmerchandiseproc@tfg.co.za; non-merchandise suppliers email supplytoTFG@tfg.co.za.

What is The Foschini Group’s registration number?

The Foschini Group Limited is registered under number 1937/009504/06 and trades on the JSE and A2X under the share codes TFG and TFGP.

Sources

  • TFG, Contact: tfglimited.co.za/contact/, read 2026-09-26
  • TFG, Company information: tfglimited.co.za/investor-relations/company-information/, read 2026-09-26