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Foschini Retail Group Contact Details

Verified 27 September 2026Official source onlyIndependent directoryPublished by Silas T Nkoana, Cape TownReport a wrong number

The Foschini Group head office switchboard is +27 21 938 1911, and customer services is on 0860 834 834 or customerservices@tfg.co.za. The Foschini Group Limited (TFG) is the JSE-listed retail group behind Foschini, @home, Markham, Sportscene, Totalsports, Exact, Jet and other brands; Foschini Retail Group (Pty) Ltd is the operating company name many people search for.

This is the group and head office page. For shopping, orders and store queries at Foschini itself, TFG’s customer services line below is the same one the Foschini stores use.

Foschini Retail Group contact details at a glance

RouteDetails
Head office switchboard+27 21 938 1911
Customer Services (RSA)0860 834 834
Customer Services (outside SA)+27 21 938 7096
Customer Services emailcustomerservices@tfg.co.za
Account inquiries (RSA)0860 037 755
Account inquiries (outside SA)+27 21 938 7560
Account inquiries emailpayment@foschini.co.za
Investor relationsinvestor_relations@tfg.co.za
Press / mediamedia@tfg.co.za
Company secretarycompany_secretary@tfg.co.za
Group merchandise procurementgroupmerchandiseproc@tfg.co.za
Non-merchandise procurement (suppliers)supplytoTFG@tfg.co.za
Webmasterwebmaster@tfg.co.za
Hours (Customer Services)Monday to Saturday 08:30 to 21:00; Sunday 09:00 to 19:00

Official contact channels

Customers

For general customer service across TFG brands, call 0860 834 834 (from outside South Africa, +27 21 938 7096) or email customerservices@tfg.co.za. Customer Services is open Monday to Saturday from 08:30 to 21:00 and Sunday from 09:00 to 19:00.

Store-account questions, such as payments and statements, have their own line: 0860 037 755 (from outside South Africa, +27 21 938 7560) or payment@foschini.co.za.

Investors, media and suppliers

What this organisation provides

TFG’s retail brands include Foschini, @home, Markham, Sportscene, Totalsports, Exact and Jet. TFG says it connects about 3,500 stores in one omnichannel network, with Bash as its customer-facing digital platform.

The Foschini Group Limited is registered under number 1937/009504/06 and trades on the JSE and A2X under the share codes TFG and TFGP. Its auditors are Deloitte & Touche, its principal banker is FirstRand Bank and its sponsor is Rand Merchant Bank.

Address and operating information

  • Registered and head office: Stanley Lewis Centre, 340 Voortrekker Road, Parow East, 7500, Cape Town
  • Postal address: PO Box 6020, Parow East, 7501, Cape Town
  • Switchboard: +27 21 938 1911

Support and escalation routes

TFG does not publish a separate escalation line on its group contact page. For a customer complaint, contact Customer Services on 0860 834 834 or customerservices@tfg.co.za; for account disputes, use 0860 037 755 or payment@foschini.co.za. Keep your receipt, order or account number to hand.

For other retailers, browse the retail hub or the F to G retail directory.

Frequently asked questions

What are the Foschini Group head office contact details?

The head office is at the Stanley Lewis Centre, 340 Voortrekker Road, Parow East, Cape Town. The switchboard is +27 21 938 1911.

What is the Foschini Retail Group customer service number?

Call 0860 834 834, or +27 21 938 7096 from outside South Africa, or email customerservices@tfg.co.za.

Who do I call about my Foschini account?

Call account inquiries on 0860 037 755 or email payment@foschini.co.za.

How do I become a supplier to The Foschini Group?

Merchandise suppliers email groupmerchandiseproc@tfg.co.za; non-merchandise suppliers email supplytoTFG@tfg.co.za.

What is The Foschini Group’s registration number?

The Foschini Group Limited is registered under number 1937/009504/06.

Sources

  • TFG, Contact: tfglimited.co.za/contact/, read 2026-09-26
  • TFG, Company information: tfglimited.co.za/investor-relations/company-information/, read 2026-09-26