Totalsports is a South African sports retailer and one of the brands owned by The Foschini Group (TFG). The contact details below were read from the TFG Limited contact page and the Totalsports storefront on 2 September 2026.
Official contact channels
- Customer service: 0860 834 834
- From outside South Africa: +27 21 938 7096
- Email: [email protected]
- Account enquiries: 0860 037 755, [email protected]
- Online: order tracking and returns through the Totalsports storefront
totalsports.co.za now redirects into TFG’s Bash platform, and the brand no longer runs a separate call centre. Any Totalsports-branded support number found elsewhere is not the retailer’s.
What this organisation provides
Totalsports sells performance sportswear and footwear alongside two categories that set it apart from TFG’s fashion brands: Tech & Equipment, and Fan Gear including licensed national team kit such as the Springboks range.
Licensed team kit is where sizing and authenticity questions arise. Replica, stadium and authentic versions of the same jersey are different products at different prices and cut differently, so quote the exact product name when querying a fit or an exchange – “the Springboks jersey” describes several items.
Equipment is not apparel for returns purposes. Used or assembled equipment is far harder to return than clothing, so inspect it before use, and keep the packaging until you are certain.
Address and operating information
Support hours: Monday to Saturday 08:30 to 21:00, Sundays 09:00 to 19:00.
TFG head office: Stanley Lewis Centre, 340 Voortrekker Road, Parow East, 7500, Cape Town. Switchboard +27 21 938 1911.
Store trading hours follow the mall and differ from the support hours above. Stock is held per branch, so confirm availability with the specific store before travelling for a size.
Support and escalation routes
Take a faulty item to the store with the till slip or order number. A manufacturing defect – a sole separating, a seam failing, equipment breaking in normal use – is covered under the Consumer Protection Act, where the choice of repair, replacement or refund is yours within six months. Wear from use is not a defect.
Escalate unresolved matters to 0860 834 834 or [email protected], quoting the store, date and slip number, and keep the reference.
Send account questions to 0860 037 755 instead – a TFG account works across the group’s brands, and customer service agents cannot see the credit book. An unresolved goods complaint goes to the National Consumer Commission; a credit dispute goes to the National Credit Regulator or the Credit Ombud.
Sources
- tfglimited.co.za contact page and the Totalsports storefront, read 2 September 2026