Retail · Contact details
Sorbet Contact Details
The Sorbet head office, called the Sorbet Support Office, is on 011 202 7940 and info@sorbet.co.za, at Boulevard West, Building 4 & 5, 142 Western Services Road, Woodmead. Sorbet is a South African franchised beauty and grooming chain, with Salons, Nailbars, Hairbar/Drybar and Sorbet MAN stores, and it was acquired by the Clicks Group in June 2023.
Individual Sorbet stores are franchises with their own numbers. This page covers the brand and head office; for a specific store, use the store locators below or a branch page such as Sorbet Menlyn Mall or Sorbet Midlands Mall.
Sorbet contact details at a glance
| Route | Details |
|---|---|
| Sorbet Support Office (Johannesburg head office) | 011 202 7940 |
| Support Office email | info@sorbet.co.za |
| Cape Town Regional Office | 021 434 3902 |
| KwaZulu-Natal Regional Office | 031 010 0059 |
| Contact form (reply within 48 hours) | sorbet.co.za/contact-us/ |
| Store locator, Salons | stores.salonssorbet.co.za |
| Store locator, Nailbars | stores.sorbetnailbars.co.za |
| Store locator, Hairbar/Drybar | stores.sorbetdrybar.co.za |
| Store locator, Sorbet MAN | stores.sorbetman.co.za |
Official contact channels
For head office queries, call the Sorbet Support Office on 011 202 7940 or email info@sorbet.co.za. Sorbet also has two regional offices: Cape Town on 021 434 3902 and KwaZulu-Natal on 031 010 0059.
The contact form on sorbet.co.za/contact-us/ promises a reply within 48 hours. It routes your message by brand (Store, Salon, Nailbar, Hairbar, MAN or Candi&Co.) and by type: product or treatment, voucher or loyalty, compliments and complaints, careers, or other.
What this organisation provides
Sorbet started in 2005 and has grown to a network of over 200 stores across South Africa. Its brands are Sorbet Salons, Nailbars, Hairbar/Drybar and Sorbet MAN, and the contact form also lists Candi&Co.
Since the Clicks Group bought Sorbet in June 2023, customers earn Clicks ClubCard points on Sorbet transactions. Appointments can be booked online or in the Sorbet app. Stores run on a franchise model, and franchise enquiries go through sorbet.co.za/franchise.
Address and operating information
- Sorbet Support Office (head office): Boulevard West, Building 4 & 5, 142 Western Services Road, Woodmead. Tel 011 202 7940.
- Cape Town Regional Office: Canal Walk Office Tower, West, 6th Floor, Canal Walk Shopping Centre, Century City, Cape Town 8001. Tel 021 434 3902.
- KwaZulu-Natal Regional Office: Ground Floor RHS, Kingfisher Lodge, 28 Siphosethu Road, Mount Edgecombe. Tel 031 010 0059.
Sorbet does not publish office hours on its contact page. Store trading hours vary by franchise, so check the relevant store locator.
Support and escalation routes
To raise a complaint, use the contact form and choose compliments and complaints, with the brand and store involved. If you have not heard back within the 48 hours Sorbet promises, call the Support Office on 011 202 7940 or email info@sorbet.co.za. Voucher and loyalty queries use the same form.
For other beauty and retail brands, browse the retail hub or the retail directory S listings.
Frequently asked questions
What is the Sorbet head office contact number?
The Sorbet Support Office in Woodmead, Johannesburg, is on 011 202 7940.
What is the Sorbet email address?
Email info@sorbet.co.za, or use the contact form on sorbet.co.za/contact-us/, which promises a reply within 48 hours.
Where is the Sorbet head office?
At Boulevard West, Building 4 & 5, 142 Western Services Road, Woodmead.
How do I find a Sorbet store near me?
Use the store locators: stores.salonssorbet.co.za for Salons, stores.sorbetnailbars.co.za for Nailbars, stores.sorbetdrybar.co.za for Hairbar/Drybar and stores.sorbetman.co.za for Sorbet MAN.
Is Sorbet owned by Clicks?
Yes. The Clicks Group acquired Sorbet in June 2023, and customers earn Clicks ClubCard points on Sorbet transactions.
Sources
- Sorbet, Contact us: sorbet.co.za/contact-us/, read 2026-09-26
- Sorbet, The Sorbet story: sorbet.co.za/sorbet-story/, read 2026-09-26