Retail · Contact details
Russells Contact Details
The Russells contact number is 0800 110 775, a toll-free call centre line listed on russells.co.za, and Russells’ WhatsApp number is 066 189 8115. For a delivery problem, Russells also gives the email address russells@pl.co.za. For head office queries, Russells’ terms and conditions list Pepkor Lifestyle Customer Care on 010 211 1120 and query@pl.co.za. It trades as Pepkor Trading (Pty) Ltd t/a Russells, part of the Pepkor group, and the store locator lists 260 stores across all nine provinces.
Russells contact numbers
| What you need | Contact |
|---|---|
| Russells call centre (Contact Us) | 0800 110 775 (toll-free) |
| Russells WhatsApp | 066 189 8115 |
| Head office queries (Pepkor Lifestyle Customer Care) | 010 211 1120, query@pl.co.za |
| Wrong or damaged delivery | 0800 110 775 or russells@pl.co.za |
| Log a repair | “Log a repair” under Customer Service on russells.co.za |
| Personal information requests (Pepkor Information Officer) | 0860 900 100, popia-io@pepkor.co.za |
| Find a store | Store Locator on russells.co.za (260 stores) |
Russells head office contact details
The route for head office queries is Pepkor Lifestyle Customer Care, which Russells’ terms and conditions list on 010 211 1120 and query@pl.co.za. The footer lists the toll-free contact number, 0800 110 775, and WhatsApp, 066 189 8115, and the copyright line identifies the business as Pepkor Trading (Pty) Ltd trading as Russells.
The only company address shown is the Pepkor group’s, Pepkor Holdings Limited (registration number 2017/221869/06), 36 Stellenberg Road, Parow Industria, which appears in the newsletter’s privacy notice. For anything you would take to head office, such as an unresolved complaint, start with the call centre or WhatsApp and ask for your query to be escalated.
Russells stores by province
| Province | Russells stores listed |
|---|---|
| KwaZulu-Natal | 53 |
| Gauteng | 44 |
| Mpumalanga | 37 |
| Eastern Cape | 37 |
| Limpopo | 35 |
| Western Cape | 18 |
| North West | 18 |
| Free State | 12 |
| Northern Cape | 6 |
Each store in Russells’ locator has its own address, phone number and trading hours, so for stock, a store purchase or an in-store account payment, the branch itself is the quickest contact.
Russells delivery: timing, fees and problems
According to Russells’ Delivery Information page, an order is confirmed once payment is received and then arrives within 2 to 5 days, while special order products take 6 to 8 weeks. You get an SMS with the delivery details and can reschedule if the time does not suit you.
Delivery fees depend on the order: R99 for orders under R1,000; R295 for orders over R1,000, beds and small items; R495 for medium items; and R695 for large items.
If a delivery arrives wrong or damaged, Russells asks you to tell it straight away on 0800 110 775 or by email to russells@pl.co.za.
Paying for Russells furniture
Russells’ Payment and Delivery menu lists a store account, credit options, lay-by, Payflex, Pay Just Now and 1Voucher, plus separate links to pay a lay-by account or a loan account. The site’s Customer Service section also links to a Data Security Incident notice, the repair form and the Contact Us page. Russells sells living room, bedroom and dining furniture, appliances, and electronics and office products, with a latest catalogue on its website.
To open a Russells store account you must be 18 or older and provide valid ID (an ID card or book, a driver’s licence, or a passport for instalment credit only), proof of regular income and your latest three months’ bank statements, or consent for Russells to get them from your bank. You also complete a DebiCheck debit order and pass biometric or facial authentication, and approval is subject to credit life cover or product cover. A Russells lay-by needs a valid ID or passport and a R100 deposit, and applies to products over R500.
About Russells
Russells’ About Us page describes Russells Furniture as a brand of Pepkor Trading (Pty) Ltd and a furniture retailer trusted for over 100 years. It lists competitive cash prices, affordable flexible credit instalments, reputable branded electrical products and a nationwide store footprint and delivery as its customer value proposition.
Frequently asked questions
What is the Russells contact number?
Call the toll-free call centre on 0800 110 775, or send a WhatsApp to 066 189 8115. Head office queries go to Pepkor Lifestyle Customer Care on 010 211 1120.
What is the Russells head office contact number?
Pepkor Lifestyle Customer Care on 010 211 1120 and query@pl.co.za handles head office queries, including escalated complaints. The only company address published is Pepkor Holdings Limited, 36 Stellenberg Road, Parow Industria.
What is the Russells email address?
russells@pl.co.za is the email for wrong or damaged deliveries. Head office queries go to query@pl.co.za, and personal information requests to popia-io@pepkor.co.za.
Does Russells have a WhatsApp number?
Yes: 066 189 8115, printed in the site footer alongside the call centre number.
How long does Russells delivery take?
Orders confirmed after payment arrive within 2 to 5 days, and special order products within 6 to 8 weeks. An SMS carries the delivery details and you can reschedule.
Sources
- Russells home page, site footer and Delivery Information page, russells.co.za, read 19 September 2026
- Russells Store Locator data, russells.co.za/storelocator, read 19 September 2026