Acornhoek is in the Bushbuckridge area of Mpumalanga, near the Kruger National Park, and it serves a largely rural catchment.
For building materials in a rural area, confirm two things before ordering: whether the store stocks the item or must bring it in, and whether its delivery vehicle can reach your site. A truck that cannot get down the access road is the most common cause of a failed building materials delivery, and the charge for a failed delivery usually still applies.
Get a written quote that separates materials, delivery and any cutting or mixing charges. Building quotes bundle these differently between suppliers, which makes comparing them on the total misleading.
This page covers how to contact BUCO in South Africa. The details below were taken from the official BUCO contact page rather than from any third-party directory.
ContactDetails.co.za is an independent directory. We are not BUCO and cannot act on your behalf. Everything on this page is a routing aid so you reach the right official channel quickly.
BUCO contact numbers
BUCO does not publish a contact telephone number on its official website. We checked on 21 August 2026 and the site carries no telephone number we could pass on. The official site at buco.co.za is the route to use.
We have deliberately not published a number here. An unverified number is worse than none: it sends people to whoever happens to answer it, which is exactly the mechanism behind contact-detail scams.
BUCO is a building materials retailer. Its website did not serve a contact page we could read, so we have not published a number. For building materials, get a written quote that separates materials, delivery and any cutting or mixing charges, and confirm delivery access at the site: a truck that cannot reach the delivery point is the most common cause of a failed building materials delivery.
Self-service options before you call
- Check the official site at buco.co.za, which carries the current contact details and any online enquiry form.
- WhatsApp on 081 335 3005, which works over wifi and leaves you a written record.
- Email to [email protected], which gives you a written record of what you asked and when.
- Calling outside peak times. Monday mornings and the hour after 17:00 are usually the worst for South African contact centres.
What to have ready before you call
- A clear one line summary of what you need resolved.
- Your account, order or reference number if you already have one.
- The identity document or account holder details, since most South African providers verify who you are before discussing an account.
- Dates, amounts and any error message exactly as it appeared.
- A pen and paper for the reference number. Ask for one every time, because without it a follow up call starts from nothing.
Your rights at a South African till
- A displayed price generally binds the retailer. Under the Consumer Protection Act a supplier must not charge more than the displayed price, and where two prices are shown the lower applies. A narrow exception exists for an obvious error, which the retailer must correct and give notice of.
- You have six months to return a defective product for a repair, replacement or refund, and the choice among those three is yours, not the retailer’s. This is the right most often misstated at a returns counter.
- A ‘no refunds’ sign does not override the Act. A retailer cannot contract out of the CPA.
- Change of mind is different. There is no general right to return something because you no longer want it; a retailer allowing it is offering a policy, not meeting an obligation.
- A store account is a credit agreement regulated under the National Credit Act. Ask for the total cost of credit rather than the monthly instalment, and check what insurance and fees are bundled in.
- Keep the till slip. Almost every remedy depends on proof of purchase.
Escalate in order: the store manager, then group customer care, then the Consumer Goods and Services Ombud, which is free to consumers and will ask for the retailer’s reference number. Get that reference at the first step.
Complaints and escalation
If a first call does not resolve the matter, escalate through the retailer’s customer care line first. Unresolved consumer complaints in the retail sector can be escalated to the Consumer Goods and Services Ombud.
Keep a short written log of each contact: the date, the channel you used, the name of the agent and the reference number. Most retail complaint processes ask for exactly that history, and having it ready is usually the difference between a fast resolution and starting over.
Avoiding fake BUCO contact numbers
Contact details for well known South African brands are a common target for impersonation. Numbers that look official appear in search ads, social media replies and cloned websites, and the person answering is not BUCO.
- Reach BUCO through the official site at buco.co.za rather than through a number in a search advert or a social media reply.
- BUCO will never ask you for your full card number, PIN, CVV, online banking password or a one time PIN. Nobody legitimate needs those to help you.
- Treat any caller who creates urgency, asks you to install remote access software, or asks you to move money to a safe account as fraudulent, and end the call.
- If you are unsure whether a call was genuine, hang up and dial the official number yourself rather than calling back a number the caller gave you.
Related contact pages
Frequently asked questions
What is the BUCO contact number?
We do not publish one, because we could not confirm a number on an official source. Numbers do circulate on directory sites, and we do not republish those.
How do I know a BUCO number is genuine?
Check it against the official site at buco.co.za. A number that only appears in a search advert, a social media reply or a third-party directory should not be trusted for anything involving your account, your money or your identity document.
What should I do if nobody resolves my query?
Ask for the complaint reference and the escalation path on your first call, then follow the escalation route described above. Keep the dates, agent names and reference numbers, because every formal complaint process will ask for them.
Can ContactDetails.co.za resolve this for me?
No. We are an independent directory, not BUCO, and we have no access to your account. Everything here is a routing aid so that you reach the correct official channel with the right information in hand.
Is there a cost to calling these numbers?
South African 0860 and 0861 numbers are charged at a share-call or standard rate depending on your provider, and 0800 numbers are toll free from a landline. Calls from a mobile are billed at your own operator’s rate, so check your plan if cost matters.
Contact routes on this page were checked against the official BUCO source on 21 August 2026. If you find a detail that has changed, the official source is always the authority.