Retail · Contact details
Karcher Contact Details
Kärcher South Africa’s customer care number is 0860 527 243 (0860 KARCHER), and the customer care email is customercare.za@karcher.com. Kärcher (Pty) Ltd is the South African subsidiary of the German Kärcher group, which makes cleaning equipment such as pressure washers, vacuums and professional and industrial machines; its head office is in Boksburg.
Kärcher contact details at a glance
| Route | Details |
|---|---|
| Customer care (0860 KARCHER) | 0860 527 243 |
| Head office switchboard | 011 657 7300 |
| Customer care email | customercare.za@karcher.com |
| Professional repair / service email | service.za@karcher.com |
| Contact form | kaercher.com/za/service/support/contact.html |
| Find a stockist / dealer | kaercher.com/za/service/support/find-a-kaercher-stockist-near-you.html |
| Request a demo or site survey (professional) | kaercher.com/za/professional/request-a-demo-contact.html |
| Head office address | 2 North Rand Road, Hughes Ext 72, Boksburg, 1459 |
| Customer care hours | Monday to Thursday 08:00 to 16:30; Friday 08:00 to 16:00 |
Official Kärcher contact channels
For product questions and general support, call customer care on 0860 527 243 or email customercare.za@karcher.com. Kärcher writes this line as “0860 KARCHER”; its site prints the digits in two slightly different ways, and 0860 527 243 is the valid 10-digit number. You can also use the contact form on the Kärcher South Africa website.
The head office switchboard in Boksburg is 011 657 7300. Businesses interested in professional machines can request a free site survey or onsite machine demo through the demo request form.
The South African website is kaercher.com/za; karcher.co.za is the older address.
What Kärcher provides
Kärcher sells cleaning equipment for homes and businesses. Home and Garden products are sold through retail, hardware and furniture stores nationwide. Professional products are sold through about 30 specialist Kärcher dealers across Southern Africa. Use the stockist finder on the Kärcher site to find one near you.
Kärcher Centers in South Africa are run by dealers, not by Kärcher itself. Some of the dealers on Kärcher’s stockist list:
- Kärcher Center ITS Port Elizabeth: (041) 484 2919, 134 Heugh Road, Walmer
- Kärcher Center ITS Cape Town: (021) 552 8746, 442a cnr Koeberg Road & School Street, Milnerton
- ITS, Durban and surrounds: (087) 150 8622, C3 Glen Murray Industrial Park, Moreland Drive, Redhill
- JF Steam Cleaners, Boksburg and East Rand: (011) 744 0222, Unit 8B, 12 Atlas Road
There is no Nelspruit or Mbombela dealer on Kärcher’s list. The Mpumalanga dealers are in Trichardt/Secunda and Middelburg.
Address and operating information
- Head office: Kärcher (Pty) Ltd, 2 North Rand Road, Hughes Ext 72, Boksburg, 1459, Gauteng
- Customer care hotline hours: Monday to Thursday 08:00 to 16:30; Friday 08:00 to 16:00
- Head office hours (site footer): Monday to Thursday 08:00 to 16:30; Friday 08:00 to 16:00; Saturday 09:00 to 14:00
- Company registration: 1984/002279/07
Support, repairs and escalation routes
Professional machines can be repaired on site or in Kärcher workshops. Book a repair through 0860 KARCHER (0860 527 243), 011 657 7300 or service.za@karcher.com.
Home and Garden owners can register a product and register for an extended warranty online on the Kärcher South Africa website.
Kärcher does not publish a separate escalation line. If a dealer cannot resolve a problem, contact Kärcher customer care directly on 0860 527 243 or customercare.za@karcher.com.
Frequently asked questions
What is the Kärcher South Africa contact number?
Customer care is 0860 527 243 (0860 KARCHER). The Boksburg head office switchboard is 011 657 7300.
What is the Kärcher customer service email?
Email customercare.za@karcher.com. For professional machine repairs, email service.za@karcher.com.
Where is the Kärcher Center in Cape Town?
Kärcher Center ITS Cape Town is at 442a cnr Koeberg Road & School Street, Milnerton, on (021) 552 8746.
Is there a Kärcher Center in Durban?
Kärcher’s list names ITS for Durban and surrounds, on (087) 150 8622 at C3 Glen Murray Industrial Park, Moreland Drive, Redhill.
How do I find a Kärcher stockist near me?
Use the stockist finder on kaercher.com/za. Home and Garden products are in retail and hardware stores, and professional products are sold by about 30 specialist dealers.
Sources
- Kärcher South Africa, Contact: kaercher.com/za/service/support/contact.html, read 2026-09-26
- Kärcher South Africa, Imprint: kaercher.com/za/inside-kaercher/company/imprint.html, read 2026-09-26
- Kärcher South Africa, Find a Kärcher stockist near you: kaercher.com/za/service/support/find-a-kaercher-stockist-near-you.html, read 2026-09-26
- Kärcher South Africa, Repair service (professional): kaercher.com/za/service/professional/warranty-and-repair-professional/repair-service.html, read 2026-09-26
- Kärcher South Africa, Register for extended warranty: kaercher.com/za/service/home-and-garden/warranty-and-repair/register-for-extended-warranty.html, read 2026-09-26