Telecoms & Internet · Contact details
Blue Label Connect Contact Details
The main Blue Label Connect contact number for cellphone contracts, SIM swaps and deliveries is 087 550 1733. Customer queries can also be sent to Customerq@blts.co.za, while Blu Label Connect lists info@bluelabelconnect.co.za as its own email address. No WhatsApp number is published for Blu Label Connect. The head office telephone number listed for its parent company, Blu Label Unlimited, is 011 523 3000 (+27 11 523 3000).
Blue Label Connect contact details at a glance
| What you need | Contact |
|---|---|
| Contracts contact centre (contracts, SIM swaps, deliveries) | 087 550 1733 |
| Customer queries email | Customerq@blts.co.za |
| Blu Label Connect email | info@bluelabelconnect.co.za |
| Head office telephone (Blu Label Unlimited) | 011 523 3000 (+27 11 523 3000); fax 011 523 3001 |
| Online query form | blug.co.za/contact-us.php |
| Check if you qualify | bluelabelconnect.co.za |
| Online application | bluelabelconnect.co.za/qualification |
| Privacy (POPIA) complaints | bluelabelconnect.co.za/popia |
| Not published |
For Blue Label Connect customer service relating to cellphone contracts, SIM swaps or similar matters, Blu Label Unlimited directs customers to the Blu Label Connect Contracts contact centre on 087 550 1733 or Customerq@blts.co.za. Its online query form also includes Blu Label Connect options for SIM swap, cellphone deliveries and cellphone contracts.
The form asks for your title, full name, email address, contact number, province, city or town, and your question. For a contract or order query, have your ID number and contract or order details ready so the contact centre can find the relevant account.
Blue Label Connect WhatsApp numbers in South Africa
Blu Label Connect does not publish a WhatsApp number. Its website and the Blu Label Unlimited contact page do not list a Blue Label Connect WhatsApp number for Gauteng or anywhere else in South Africa, and neither site publishes an official PDF list of WhatsApp numbers.
The published contact routes are 087 550 1733 for the contracts contact centre, Customerq@blts.co.za for customer queries, info@bluelabelconnect.co.za for Blu Label Connect email enquiries, and the online form at blug.co.za/contact-us.php.
Blu Label Connect contracts involve credit checks, an ID and banking details for a debit order. Be careful with “Blue Label Connect WhatsApp numbers” shared on social media and do not send personal documents to a number that is not published on the official websites.
Blue Label Connect head office telephone number and address
| Address | Details |
|---|---|
| Head office address | 75 Grayston Drive, corner of Grayston Drive and Benmore Drive, Morningside Extension 5, Sandton, Johannesburg |
| Postal address | PO Box 652261, Benmore, 2010 |
Blu Label Connect lists 75 Grayston Drive, Morningside, Sandton on its website. The head office telephone number of its parent company, Blu Label Unlimited, is 011 523 3000 (+27 11 523 3000), with fax number 011 523 3001.
The only office Blu Label Connect publishes is the head office at 75 Grayston Drive, Morningside, Sandton, Johannesburg. There is no published Western Cape or Durban office.
Blue Label Connect phones and cellphone contracts
Blu Label Connect describes itself as a technology and connectivity provider focused on mobile communications, device contracts and connectivity solutions. It is a partner of the mobile virtual network operator C-Connect and says it uses a multi-tiered risk assessment system to give people who may have been declined by traditional providers, including people with imperfect credit histories, another opportunity to qualify for a device contract.
Blu Label Unlimited lists Blu Label Connect as one of its businesses alongside Blu Label Distribution, The Prepaid Company and Cigicell. Blu Label Connect provides contracts, handsets and SIM cards, as well as payroll-deduction packages through corporate customers.
The Blue Label Connect phones shown in its device catalogue include budget Android handsets from HTC, including the Wildfire range, as well as ZTE Blade, Blackview, Cubot, Ulefone, Nubia, Hisense, Packard Bell and Samsung, including the Galaxy A05. The catalogue also lists Blackview Tab 60 and Packard Bell Interlagos T32 tablets.
For mobile connectivity, the catalogue includes Huawei E5576 MiFi, ZTE MF971 and ZTE MF927U portable hotspot devices. No laptops are listed.
The site does not publish device prices, monthly instalments or promotions such as an “R449” deal. To find out which Blue Label Connect contract phones you can get, use the qualification form at bluelabelconnect.co.za/qualification.
Blu Label Connect partners with the MVNO C-Connect. It does not name Vodacom, MTN, Telkom or Cell C as its network, so it is not a Vodacom service.
Blue Label Connect contract qualification and online application
Blue Label Connect cellphone contracts have published employment, income and residence requirements.
- Employment: you must be permanently employed, or have been on a continuous contract for at least three months.
- Income: a minimum net salary of R4,000 after deductions.
- Residence: you must live in South Africa.
Blu Label Connect says it does a free credit check to assess your eligibility. It also says there are no upfront fees because you only start paying with your first debit order once you receive your package, and that it delivers devices nationwide.
Use the “Check if you qualify” option on bluelabelconnect.co.za or apply at bluelabelconnect.co.za/qualification. After the application is submitted, a Blu Label Connect representative contacts you to finalise the contract application.
Blue Label Connect deliveries, statements and upgrades
Blu Label Connect does not publish a separate online order-tracking, statement download or upgrade page. For cellphone deliveries, statements, upgrades and other contract questions, use the contracts contact centre on 087 550 1733.
The Blu Label Unlimited online form also provides “Cellphone deliveries” and “Cellphone contracts” query options. The form is available at blug.co.za/contact-us.php.
Blu Label Connect does not offer cash loans. Its website offers device contracts after a credit check, and there is no loan product on bluelabelconnect.co.za or the group website.
Blue Label Connect complaints and support
Blu Label Connect does not publish a separate complaints line. For contract complaints, use the contracts contact centre on 087 550 1733 or email Customerq@blts.co.za. Keep the reference number.
Privacy complaints under the Protection of Personal Information Act go through the POPIA page at bluelabelconnect.co.za/popia.
If the query concerns a prepaid voucher, airtime or prepaid electricity bought from a retailer rather than a Blu Label Connect contract, the Blu Label Unlimited form provides Voucher Queries and Support/Help Desk options. The group’s general email address is info@bluelabeltelecoms.co.za.
The group does not publish a number for fixing an airtime mistake. Prepaid airtime bought on the wrong number is handled as a voucher or help desk query through the form. Mobile content subscriptions billed by your network are cancelled with that network.
Frequently asked questions
What is the Blue Label Connect contact number?
The Blue Label Connect Contracts contact centre number is 087 550 1733. It is the published route for cellphone contracts, SIM swaps, deliveries and similar contract queries, with email support at Customerq@blts.co.za.
Does Blue Label Connect have WhatsApp numbers in South Africa?
No WhatsApp number is published on the Blu Label Connect website or the Blu Label Unlimited contact page. This applies to Gauteng and elsewhere in South Africa.
What is the Blue Label Connect head office telephone number?
The parent company Blu Label Unlimited lists its head office telephone as 011 523 3000 (+27 11 523 3000). The published head office address is 75 Grayston Drive, corner of Grayston Drive and Benmore Drive, Morningside Extension 5, Sandton, Johannesburg.
What phones does Blue Label Connect offer?
The catalogue lists Android handsets from brands including HTC, ZTE, Blackview, Cubot, Ulefone, Nubia, Hisense, Packard Bell and Samsung. It also lists tablets and mobile Wi-Fi routers, but no laptops.
How do I apply for a Blue Label Connect contract online?
Apply at bluelabelconnect.co.za/qualification or use the “Check if you qualify” option on bluelabelconnect.co.za. A Blu Label Connect representative contacts you after the application to finalise the contract.
What is the Blue Label Connect email address in South Africa?
Customer contract queries can be sent to Customerq@blts.co.za. Blu Label Connect also publishes info@bluelabelconnect.co.za.
How do I complain to Blue Label Connect?
For contract complaints, call 087 550 1733 or email Customerq@blts.co.za. Privacy complaints go through bluelabelconnect.co.za/popia.
Sources
- Blu Label Connect website (About Us, Products and Services, Contact Us, Qualification and POPIA sections, and device catalogue), bluelabelconnect.co.za, read 25 September 2026
- Blu Label Unlimited Contact us page, blug.co.za/contact-us.php (reached from bluelabeltelecoms.co.za), read 16 September 2026
- Blu Label Unlimited, Blu Label Connect business page, blug.co.za/blu-label-connect.php, read 25 September 2026