Telecoms & Internet · Contact details
Always Connect Contact Details
Always Connect runs a public WiFi hotspot network, advertising more than six hundred hotspots nationwide. Product support answers on 087 330 3095 and support email is support@alwaysconnect.co.za. The network is operated centrally rather than site by site, so no branch or regional contacts are published.
Always Connect contact details at a glance
- Product support: 087 330 3095
- Email: support@alwaysconnect.co.za
- Website: alwaysconnect.co.za, which carries the contact form and the hotspot information
No physical address, sales line or accounts number is published. Everything routes through product support, so a billing question and a connection fault go to the same place.
Before you report an Always Connect fault
Hotspot problems divide into three kinds and the support line will ask which it is, so work it out first. Either you cannot see the network at all, which is a coverage or hardware problem at that site; or you can see it and cannot connect, which is usually authentication, a voucher or a device issue; or you connect and have no usable throughput, which is a backhaul or contention problem. Note the hotspot name or location, the time, and what your device actually showed, because a report without those cannot be traced to a site.
- The hotspot name or venue and the approximate time the problem occurred
- Your voucher or account reference if you bought access
- Whether other devices at the same place had the same problem, which separates a site fault from a device fault
Using an Always Connect hotspot safely
This applies to any public hotspot, not only Always Connect’s. A public network is shared, so treat it as untrusted: avoid internet banking and anything requiring a card number, and be sceptical of a login page that asks for more than the network needs. Look-alike hotspot names are a known trick, where a network is set up beside a legitimate one to capture what people type into it. If a captive portal asks for a banking password or a one-time password, close it and disconnect.
If an Always Connect query is not resolved
- Escalate in writing to support@alwaysconnect.co.za, quoting the hotspot, the date and any reference given on the phone
- For an internet service complaint the operator has not resolved, ICASA regulates electronic communications services
- For a billing dispute on a voucher or subscription, the National Consumer Commission handles complaints against suppliers
Frequently asked questions
What is the Always Connect contact number?
Product support answers on 087 330 3095. It is the only published phone line, so billing and connection queries go to the same number.
What is the Always Connect email address?
support@alwaysconnect.co.za. Escalate in writing there, quoting the hotspot, the date and any phone reference.
Does Always Connect have a physical address or sales line?
No. No physical address, sales line or accounts number is published; the network is operated centrally.
Why can I not connect to an Always Connect hotspot?
If you can see the network but cannot join, the usual causes are authentication, a voucher problem or a device issue. If the network does not appear at all, that is a coverage or hardware problem at the site.
Who regulates Always Connect complaints?
ICASA regulates electronic communications services, and the National Consumer Commission handles complaints against suppliers, including billing disputes on vouchers or subscriptions.