Telecoms & Internet · Contact details
Webafrica Contact Details
Webafrica does not list a phone number for customer support. Existing customers get help through live chat on the website, chat in the Webafrica app, or WhatsApp on 021 464 9500. The only number on the contact page is the sales line, 021 464 9555. Formal complaints go to complaints@webafrica.co.za. These details were read on webafrica.co.za and knowledge.webafrica.co.za on 16 September 2026.
ContactDetails.co.za is an independent directory. We are not Webafrica and have no access to your Customer Zone, invoices or fault tickets.
Official contact channels
| What it is for | Contact | Hours |
|---|---|---|
| Support for existing customers: live chat | “Start a Web Live Chat” on webafrica.co.za, or chat in the Webafrica app | Monday to Friday 7:30am to 8pm; Saturday, Sunday and public holidays 8am to 6pm |
| WhatsApp support, billing enquiries, billing disputes, cancellation requests | 021 464 9500 (save it as a contact and send “Hi”) | Webafrica’s help articles say its WhatsApp bot answers 24/7 |
| Sales for new customers | 021 464 9555 | Not stated |
| Formal complaints | complaints@webafrica.co.za | Written |
| Reporting network abuse | abuse@webafrica.co.za | Written |
| Postal address | PO Box 8116, Roggebaai, 8012, Cape Town | Post |
Several older help articles still mention a support number starting 086 000. That number is not on the current contact page, which sends support queries to chat and WhatsApp instead. We have not published it for that reason. Webafrica’s WhatsApp line is a different number from its sales line, even though both start with 021 464 95.
What this organisation provides
Webafrica Networks (Pty) Ltd is an internet service provider founded in Cape Town in 1997. It opened a Johannesburg office in 2016 and moved fully remote in 2022. It sells fibre on several fibre networks, fixed LTE and 5G wireless, VoIP, email hosting and web hosting, and it supports Vuma Reach prepaid fibre and legacy Telkom ADSL lines. It says it has more than 350 000 customers. Customers manage their account, invoices, user profiles and moves in the Customer Zone at my.webafrica.co.za or in the app. Webafrica publishes network outages on its Network Status page.
Address and operating information
Webafrica publishes no walk-in office. Router returns after a cancellation go to one of two warehouses listed in its help article on cancelling:
- Cape Town: Nology Warehouse, Unit 2, Garnet Park, 6 Drill Avenue, Montague Gardens, 7441
- Gauteng: Nology Warehouse, Unit 3, Louwlardia Business Park, 122 Bavaria Road, Louwlardia, Centurion, 0157
Include your full name and Webafrica customer code with the router, power supply and cables. You pay the courier costs. You have 20 days after deactivation to return a router. After that, Webafrica bills it at retail value. Cancelling fibre costs a fixed R999 termination fee, and service runs to the end of a calendar month’s notice. One help article says to cancel on WhatsApp, while the legal terms say cancellations go through the Customer Zone, so if one route fails, try the other. Webafrica says it confirms each cancellation with the effective date, so keep that confirmation.
Support and escalation routes
- Log a fault or query by chat or WhatsApp and keep the reference number. Webafrica says most faults are resolved within 3 days and that it sends updates every 2 to 3 days. Do not log the same fault twice.
- To escalate, contact support again and give your existing reference number, so the query is reviewed rather than started from scratch.
- Billing disputes must be lodged on WhatsApp within 60 days of the invoice date. Include your customer code, the invoice number and date, the amount in dispute, the amount not in dispute, and your evidence.
Frequently asked questions
What is the Webafrica contact number?
The number listed on this page for Webafrica is 021 464 9555 (Sales for new customers).
What is the Webafrica email address?
The email address listed on this page is complaints@webafrica.co.za (Formal complaints).
Does Webafrica have a WhatsApp number?
Yes. The WhatsApp number listed on this page is 021 464 9500 (WhatsApp support, billing enquiries, billing disputes, cancellation requests).
Where is Webafrica located?
The Postal address listed on this page is PO Box 8116, Roggebaai, 8012, Cape Town.
How do I know these Webafrica details are correct?
We only list details read from the official website or channels of Webafrica, and this page shows the date they were checked. Confirm on the official site before you share personal information or make a payment.
Sources
- webafrica.co.za: Contact Us, About Us and Legal, read 16 September 2026
- knowledge.webafrica.co.za: Account, Records, Complaints and Compliments FAQ; What happens if I choose to cancel; How to Follow Up on a Fault; Invoice and Billing Disputes; and other help articles, read 16 September 2026