Telecoms & Internet · Contact details
Vumatel Contact Details
The Vumatel contact number is 010 746 8862 for Vuma Customer Care Support, including technical assistance and reporting an outage in your area. For internet speed, billing, router or account problems, Vumatel asks customers to contact their internet service provider (ISP) first because that is the fastest way to get assistance. Vumatel does not publish a WhatsApp number. General information requests can be sent to info@vumatel.co.za, while formal complaints go to complaints@vumatel.co.za.
Vumatel contact details and customer care number
| What you need | Contact |
|---|---|
| Technical assistance and outage reporting (Vuma Customer Care Support) | 010 746 8862 |
| Internet speed, billing, router or account problems | Your internet service provider (numbers below) |
| Check for outages | Network Status page on vumatel.co.za |
| Check fibre coverage at your address | Check your coverage on vumatel.co.za |
| Complaints | complaints@vumatel.co.za (complaints procedure linked in the footer of vumatel.co.za) |
| Billing enquiries | accounts@vumatel.co.za |
| General information requests | info@vumatel.co.za |
| Business hours | Monday to Friday 08:00 to 17:00, Saturday 09:00 to 13:00 (excluding public holidays) |
| Vumatel (Pty) Ltd address | 131 Georgian Crescent East, Bryanston, Gauteng |
| Information Officer (privacy and PAIA requests only) | 086 100 8862, Information-officer@vumatel.co.za |
| Vumatel Self-Service App | Google Play and the App Store |
These Vumatel contact details were read from Vumatel’s Contact Us and FAQ pages on 14 September 2026 and from its Code of Conduct and privacy manual on 25 September 2026. The main customer care number is intended for technical assistance and outage reporting. Other queries have separate routes, including the ISP that supplies your internet package, the complaints mailbox and the billing mailbox.
Vumatel customer care and support contact number
For a network outage or technical problem, the Vumatel customer care number is 010 746 8862. Vuma builds and operates the fibre network, while your internet package, billing and account are handled by your internet service provider. Vumatel’s FAQ says customers with support queries should contact their ISP first because this is the fastest way to get assistance.
Before calling the Vumatel support contact number, check the Network Status page on vumatel.co.za to see whether a known outage in your area is already being worked on. For a problem with internet speed, billing, your router or your account, use your ISP’s support channel first. The ISP can see your service and can log a fault where needed.
Vumatel call centre operating hours
Vumatel operating hours are Monday to Friday 08:00 to 17:00 and Saturday 09:00 to 13:00, excluding public holidays. Its Code of Conduct commits it to monitor the network 24 hours a day, 7 days a week, but that does not change the published business hours for customer contact.
For help outside business hours, check your ISP’s own website for its support channels. If the issue is a suspected Vuma network outage, the Network Status page on vumatel.co.za can also show whether a known outage is already being handled.
Vumatel WhatsApp and customer service channels
Vumatel does not publish a WhatsApp number, including for Gauteng, on its contact page, FAQ, Code of Conduct or privacy policy. Its published customer service phone number for technical assistance and outage reporting is 010 746 8862. Be cautious of WhatsApp numbers claiming to be Vumatel that do not appear on vumatel.co.za.
For general information, email info@vumatel.co.za. Billing enquiries can be sent to accounts@vumatel.co.za, while formal complaints go to complaints@vumatel.co.za. Vumatel also provides a Self-Service App for both Core and Reach customers through Google Play and the App Store.
Vumatel complaints number and formal complaints
Vumatel does not list a separate complaints phone number in the contact information on this page. Formal complaints go to complaints@vumatel.co.za, and the complaints procedure is linked in the footer of vumatel.co.za. The website also links to its Code of Conduct, Complaints procedure, PAIA and POPI manual and Privacy Policy, which set out how to raise formal complaints and information requests.
The number 086 100 8862 and email Information-officer@vumatel.co.za are for Vumatel’s Information Officer and are limited to privacy and PAIA requests. They are not customer support contacts.
Vumatel head office contact details
Vumatel (Pty) Ltd’s address in its privacy policy is 131 Georgian Crescent East, Bryanston, Gauteng. Its contact page lists no walk-in offices and no regional numbers for Durban, the Western Cape or Bloemfontein. For network faults and outages, use 010 746 8862.
For other types of contact, use the purpose-specific channels already published by Vumatel: complaints@vumatel.co.za for formal complaints, accounts@vumatel.co.za for billing enquiries and info@vumatel.co.za for general information requests.
ISP contact numbers on the Vuma network
Vumatel’s contact page lists internet service providers that sell packages on its network. The numbers below are the support numbers it gave for some of the most common providers when the page was read on 14 September 2026. The ISP list on vumatel.co.za now loads through a lookup rather than a fixed list, so confirm the number on your ISP’s own website before you call.
| Internet service provider | Phone number |
|---|---|
| Afrihost | 011 612 7200 |
| Axxess | 087 821 1100 |
| Cell C | 084 143 4273 |
| Cool Ideas | 010 593 2665 |
| Cybersmart | 021 286 0123 |
| Herotel | 021 201 0220 |
| Home-Connect | 010 612 0611 |
| Imagine | 011 214 7600 |
| MetroFibre | 087 151 4000 |
| Mweb | 087 700 0777 |
| RSAWEB | 087 470 0000 |
| Supersonic | 086 178 7377 |
| Telkom | 10213 |
| Vodacom | 082 1904 |
| Vox Telecoms | 087 805 0530 |
| Webafrica | 086 000 9555 |
The full list on vumatel.co.za/contact-us includes dozens more providers, from Accelerit and Adept to WIRUlink and Wondernet. If you are not sure who your ISP is, check your monthly invoice or debit order description.
What to check before calling about a fibre fault
- Check the Network Status page for a known outage in your area.
- Restart your router and check that the lights on the fibre box (ONT) are on.
- Contact your ISP with your account number and physical address; they can see your service and log a fault if needed.
- For a network outage or technical problem, call Vuma Customer Care Support on 010 746 8862.
Vumatel Self-Service App, coverage and fibre products
Vumatel’s Self-Service App is available for both Core and Reach customers on Google Play and the App Store. There is no shop link on vumatel.co.za.
Vumatel’s website separates its products into Vuma Fibre Core and Vuma Fibre Reach, which it describes as affordable and reliable prepaid internet, and it also offers fibre to the business and cameras. To find out whether fibre is available at your home, enter your address in the coverage checker on vumatel.co.za.
Vumatel’s knowledge base answers common questions such as what “Open Access” means, the difference between a CPE and an ONT, the difference between trenched and open aerial networks, and whether you can get Vuma Fibre for a business. Vumatel also lists network pages for Johannesburg, Durban and Cape Town.
Fibre installation in Soweto and Vosloorus
Vumatel has no area-specific numbers for Soweto or Vosloorus. Check whether fibre is available at your address with the coverage checker on vumatel.co.za, then order through an ISP, which arranges the installation. Vumatel publishes a national installation standard for Vuma Core. For network faults after installation, call 010 746 8862.
FlyCool contact number and WhatsApp support
FlyCool (Fly.cool) is a separate internet service provider, not Vumatel, and says it grows in partnership with Vuma and Openserve. Fly.cool does not publish a voice call centre number. Its customer service channels are WhatsApp on 068 617 3819 (message only), email help@fly.cool, and ZOE, a 24/7 self-help AI bot on its website.
Fly.cool’s operating hours are Monday to Friday 07:00 to 22:00, and weekends and public holidays 08:00 to 17:00. Its official website is fly.cool, and the customer portal login is linked from it. Its head office is at Rosebank Quarter Building, 158 Jan Smuts Avenue, 1st Floor, West Wing, 9 Walters St, Rosebank 2196. The domain flycool.co.za is a parked page, not Fly.cool’s site.
SADV contact number and WhatsApp
SADV (South African Digital Villages) is also an ISP on the Vuma network. Its official support number is 084 555 5585, which works on WhatsApp. Choose option 1 for new customers, option 2 for billing queries and option 4 for troubleshooting.
SADV warns that 083 555 5585, with 083 rather than 084, reaches a private number. SADV’s head office is at 31 Georgian Cres E, Bryanston East, Johannesburg, 2152, open Monday to Friday 08:00 to 17:00, and it has a customer portal at myaccount.sadv.co.za.
Frequently asked questions
What is the Vumatel contact number?
The Vumatel contact number is 010 746 8862. It is the Vuma Customer Care Support number for technical assistance and outage reporting.
What is the Vumatel customer care number?
The Vumatel customer care number for technical assistance and reporting an outage is 010 746 8862. For internet speed, billing, router or account problems, Vumatel says to contact your ISP first.
Does Vumatel have a customer care WhatsApp number?
No. Vumatel does not publish a WhatsApp number. Its published Customer Care Support number is 010 746 8862.
What are Vumatel’s operating hours?
Vumatel’s business hours are Monday to Friday 08:00 to 17:00 and Saturday 09:00 to 13:00, excluding public holidays. Its Code of Conduct says the network is monitored 24 hours a day, 7 days a week.
How do I make a complaint to Vumatel?
Formal complaints go to complaints@vumatel.co.za. Vumatel also links its complaints procedure from the footer of vumatel.co.za.
What is the FlyCool contact number?
Fly.cool does not publish a voice call centre number. Its customer service channels are WhatsApp on 068 617 3819 (message only) and email help@fly.cool.
What is the SADV contact number?
SADV’s official support number is 084 555 5585, and the same number works on WhatsApp. SADV warns that 083 555 5585 reaches a private number.
Sources
- Vumatel Contact Us page (customer care and ISP list), vumatel.co.za/contact-us, read 14 September 2026
- Vumatel Frequently Asked Questions, vumatel.co.za/faqs, read 14 September 2026
- Vuma Code of Conduct and Complaints Procedures (PDF), cdn.vumatel.co.za/files/, read 25 September 2026
- Vumatel PAIA and POPI manual (PDF), cdn.vumatel.co.za/files/vumatel-paia-popi-manual.pdf, read 25 September 2026
- Vumatel home page (Self-Service App, coverage checker), vumatel.co.za, read 25 September 2026
- Fly.cool home and Contact pages, fly.cool/contact, read 25 September 2026
- SADV home and Contact pages, sadv.co.za/contact/, read 25 September 2026