Telecoms & Internet · Contact details
MWEB Contact Details
MWEB technical support is on 087 700 0777. For MWEB customer service relating to billing, accounts or cancellations, call 087 700 2121; for sales, call 087 700 5000. MWEB also provides live chat on mweb.co.za and in the MWEB app. Complaints can be sent to complaints@mweb.com. Everything below was read from mweb.co.za and MWEB’s Help Centre on 14 September 2026, with additions read on 25 September 2026.
MWEB customer service contact numbers and hours
| Team | Number | Mon to Fri | Saturday | Sunday | Public holidays |
|---|---|---|---|---|---|
| Technical support | 087 700 0777 | 07:30 to 20:00 | 08:00 to 18:00 | 08:00 to 18:00 | 08:00 to 18:00 |
| Billing | 087 700 2121 | 07:30 to 20:00 | 08:00 to 18:00 | 08:00 to 18:00 | 08:00 to 18:00 |
| Sales | 087 700 5000 | 07:00 to 18:00 | 08:00 to 13:00 | Closed | Closed |
These are 087 numbers, charged at normal call rates; MWEB does not publish a toll-free number. Choose the team that matches the problem before calling. A billing agent cannot fix a line fault, and a technical agent cannot reverse a debit order. If a problem involves both a service fault and a disputed bill, start with technical support, get the fault reference, and then take that reference to billing.
MWEB technical support and fault reporting
For an MWEB technical support query or to report a fault, call 087 700 0777. You can also open live chat or check the Outages page on mweb.co.za first to see whether there is a known problem in your area. The Help Centre has troubleshooting articles and videos for fibre and wireless connections.
MWEB is an internet service provider, so a fibre fault may need the fibre network operator that owns the line in your area to fix it. Ask whether the fault sits with MWEB or with the network operator, and keep your fault reference number if one is issued. That reference can also be useful if the fault later leads to a billing dispute.
MWEB technical support closes at 20:00 on weekdays and at 18:00 on Saturdays, Sundays and public holidays. MWEB does not publish a 24-hour or after-hours support line. Outside these hours, check the Outages page and the Help Centre on mweb.co.za.
MWEB’s sales hours differ between pages. The contact page says sales is closed on public holidays, while the Help Centre’s contact article gives public holiday hours of 08:00 to 13:00. The table above keeps the hours shown on the contact page while preserving that published conflict here.
MWEB support by live chat and app
MWEB support is also available through live chat. On the website, click the Live Chat window in the corner of the mweb.co.za contact page. The website chat widget sits at the bottom right of the page and is available during business hours.
Live chat is also built into the MWEB app, which is available on the Google Play Store, Apple App Store and Huawei AppGallery. For a straightforward query, chat provides a written record of what you were told and can be used instead of calling.
MWEB does not publish a WhatsApp number, for Gauteng or anywhere else. Use live chat on the website or in the MWEB app instead.
MWEB accounts, billing and payments
The MWEB accounts and billing number is 087 700 2121. Use it for statements, invoice queries, payment detail changes, reconnecting your account and cancellations. MWEB does not publish an accounts email address.
If you need to send billing documents, upload them in the MWEB app by selecting Menu and then Upload Documents, or attach them with the paperclip in live chat.
If your account is in arrears, MWEB’s Help Centre says to log in to your online account on mweb.co.za, click Pay on the arrears notice, and pay by card on the secure Pay-U screen. MWEB says payments made through Pay-U reflect against your account immediately, so you do not need to send proof of payment for those payments.
If an account was suspended, it may take up to 30 minutes to reactivate. If it was suspended for a long time and your fibre does not come back on automatically, contact MWEB’s client services team. Products can also be managed through the online account or the MWEB app.
MWEB email login, webmail and password reset
To sign in to MWEB email, go to www.mweb.co.za/webmail, or select Email from the top menu on www.mweb.co.za. Log in with your full MWEB email address, for example yourname@mweb.co.za, and your mailbox password. If you have forgotten the password, use “Forgot Your Password” on the login page. After too many failed attempts, wait 15 minutes before trying again.
Webmail is only for email. Bills, products and account details are in your Online Account at my.mweb.co.za, where you can log in with your mobile number, email address, username or Google login.
- Change an MWEB email password: log in at my.mweb.co.za, go to My Services, then My Email Accounts, click the action wheel and choose Access Details. The password must be 8 to 15 characters with a number, a capital letter, a lowercase letter and @ or !.
- Reset your MWEB account password: click Login, then Forgot Password, enter your username or email address, confirm the OTP sent to your registered mobile number, and your password is sent to you by SMS.
MWEB support email and complaints email address
MWEB’s contact page does not list a general support email address. It directs customers to phone support, live chat and the Help Centre instead. The email address MWEB publishes for complaints is complaints@mweb.com, which its Code of Conduct gives for both billing complaints and all other complaints.
MWEB does not publish a complaints department phone number. Complaints are handled through complaints@mweb.com, with different information required depending on whether the complaint is about billing or another issue.
For a billing complaint, email complaints@mweb.com with a copy of the bill or your account number, the reason for the dispute, the amount in dispute and any supporting documents. MWEB says it will reach a decision and tell you within 14 working days.
For other complaints, email complaints@mweb.com with the following details:
- your name and surname
- your account number
- the date the problem arose
- a brief description of what happened
MWEB commits to acknowledging the complaint within 3 working days and resolving it in writing within 14 working days, unless you agree a longer period. You must give MWEB the chance to resolve a complaint first.
MWEB email address for spam or abuse reports
MWEB’s Acceptable Use Policy gives abuse@mweb.com as the address for reporting suspected violations such as prohibited content. The address uses .com, not .co.za. MWEB does not publish a separate fraud department email address.
Spam filtering on MWEB mailboxes is handled by MWEB’s Anti-Spam Cloud, and the webmail page links to help on quarantined mail and block and allow lists.
How to cancel MWEB
For an MWEB cancellation, call the billing team on 087 700 2121. MWEB does not publish a cancellation email address; its hardware returns page says to use the official support channels for billing, technical support, cancellations and account queries.
- MWEB has a calendar-month cancellation policy for Fibre and LTE.
- Cancelling Fibre carries a standard R999 termination fee.
- Free-to-use or rented routers must be returned with cables and manuals within 20 days of deactivation, with your name, email address and MWEB customer number, or you are billed for the router.
- Under MWEB’s general terms, individuals on a fixed-term agreement may cancel on at least 20 business days’ written notice, and month-to-month agreements need one calendar month’s notice.
MWEB head office contact number and address
The MWEB head office details published in its PAIA manual are 547 Voortrekker Rd, Maitland, 7405 in Cape Town, with telephone number 087 701 2100. Its postal address is PO Box 8116, Roggebaai, Cape Town, 8012. The address and telephone number are published for information requests, not as a customer service line.
MWEB offices near me and walk-in branches
If you are searching for MWEB offices near me or an MWEB office near me, the MWEB contact page lists no walk-in branches or offices, including in Durban. Customer service instead runs through the three phone lines, live chat and the Help Centre.
For a moving home request, an outage check or email settings, use the relevant options on mweb.co.za rather than looking for an office number. The Maitland address and 087 701 2100 number above come from MWEB’s PAIA manual and are published for information requests rather than normal customer support.
Frequently asked questions
What is the MWEB technical support number?
MWEB technical support is on 087 700 0777. It operates from 07:30 to 20:00 on weekdays and from 08:00 to 18:00 on Saturdays, Sundays and public holidays.
What is the MWEB customer service number?
The number depends on the query. Technical support is 087 700 0777, billing and account queries are 087 700 2121, and sales is 087 700 5000.
Does MWEB have after-hours support?
MWEB does not publish a 24-hour or after-hours support line. Technical support closes at 20:00 on weekdays and at 18:00 on weekends and public holidays.
How do I sign in to MWEB email?
Go to www.mweb.co.za/webmail and log in with your full MWEB email address and mailbox password. Account and billing details are managed separately at my.mweb.co.za.
Does MWEB have a WhatsApp number?
MWEB does not publish a WhatsApp number, including for Gauteng. Its published alternatives are live chat on the website and live chat in the MWEB app.
Is there an MWEB office near me?
MWEB’s contact page lists no walk-in branches or offices, including in Durban. The physical address in its PAIA manual is 547 Voortrekker Rd, Maitland, 7405, but it is published for information requests rather than as a customer service branch.
What is the MWEB head office contact number?
MWEB’s PAIA manual gives 087 701 2100 with its Maitland physical address. That number is published for information requests, not as the normal customer service line.
What is the MWEB cancellation email address?
MWEB does not publish a cancellation email address. For cancellations, call billing on 087 700 2121.
Sources
- MWEB Contact Us page (numbers, live chat, support hours), mweb.co.za/contact-us, read 14 September 2026
- MWEB Code of Conduct (complaints procedures), mweb.co.za legal notices, read 14 September 2026
- MWEB Help Centre, How to pay your arrears balance, help.mweb.co.za, read 14 September 2026
- MWEB Help Centre, How to contact MWEB support, billing, sales and more, help.mweb.co.za, read 25 September 2026
- MWEB Help Centre, webmail login, email password, account password and live chat articles, help.mweb.co.za, read 25 September 2026
- MWEB Help Centre, How to upload documents and Returning hardware process, help.mweb.co.za, read 25 September 2026
- MWEB Acceptable Use Policy and General Terms and Conditions, mweb.co.za legal notices, read 25 September 2026
- MWEB PAIA manual (2024), mweb.co.za/media/documents/legal/MWEB-Manual-PAIA-2024.pdf, read 25 September 2026