Telecoms & Internet · Contact details
MWEB Fibre Contact Details
The MWEB Fibre contact number for technical support is 087 700 0777. For new MWEB Fibre sales call 087 700 5000, and for billing call 087 700 2121. MWEB also offers live chat on its website and in the MWEB app. Every number and hour below was read from mweb.co.za (Contact Us and Fibre pages) on 19 September 2026.
MWEB Fibre contact numbers and hours
| Department | Number | Hours |
|---|---|---|
| Technical support | 087 700 0777 | Mon to Fri 07:30 to 20:00; Sat, Sun and public holidays 08:00 to 18:00 |
| Sales (new Fibre orders) | 087 700 5000 | Mon to Fri 07:00 to 18:00; Sat 08:00 to 13:00; closed Sundays and public holidays |
| Billing | 087 700 2121 | Mon to Fri 07:30 to 20:00; Sat, Sun and public holidays 08:00 to 18:00 |
| Live chat | mweb.co.za and the MWEB app | On the website, via the Live Chat window |
The MWEB app, which includes built-in live chat, is on the Google Play Store, Apple App Store and Huawei AppGallery. You can also manage your services by logging in to your MWEB online account with your MWEB username or the email address you signed up with, and MWEB’s Help Centre has articles and videos for common Fibre questions.
Who to contact: MWEB or the fibre provider?
MWEB is an internet service provider (ISP). A separate Fibre Infrastructure Provider, also called a Fibre Network Operator, such as Vumatel, Octotel or Openserve, lays the cables in your area and installs fibre into your home. MWEB connects your internet and manages your connection after installation. MWEB says that if you have any issues it is your go-to contact and it communicates with your provider, so fault reports start with MWEB support on 087 700 0777.
MWEB Fibre installation and order status
- After you order with MWEB, the Fibre Infrastructure Provider calls you to book an installation date. MWEB recommends being home so you can agree on where the ONT device goes.
- If your order shows as ready for installation, the average time is 14 working days. If the installer cannot reach you and you miss your date, you may drop to the bottom of the installation queue.
- A router, if ordered, is dispatched once an installation date is confirmed and takes up to 5 days to arrive.
- After installation, it can take 2 days for the service to go active, and billing starts only from the activation date.
- Track your order in your online account under the “orders” tab, or through the link emailed to you when you signed up.
MWEB Fibre fees, payment and cancellation
MWEB charges a once-off processing fee of R249 on sign-up. It covers delivery of the free-to-use router (if applicable), administration of the order with the Fibre Network Operator, provisioning and remote router management, and does not apply to moving-home orders. Installation and connection costs are charged by the infrastructure provider, but MWEB has deals that include free installation and connection. Some packages list a once-off set-up fee and a R999 termination fee if you cancel within 12 months of activation; MWEB says you can pay that fee upfront by calling Sales on 087 700 5000.
You pay either month-to-month by debit order, or, on Vuma Reach packages only, by prepaid 30-day voucher bought through Kazang, EasyPay or a once-off card payment on Payfast. You can upgrade, downgrade or cancel at any time, but a cancellation must be requested one calendar month in advance, and clawback fees may apply if you cancel a promotional or free-installation deal within 12 months. A free-to-use router must be returned in its original packaging and condition; MWEB sends instructions by email and SMS.
Switching to MWEB Fibre from another ISP
Choose “transfer existing line” when you sign up and give the line reference number the Fibre Infrastructure Provider issued at installation. It is usually on the ONT box on your wall, or your current ISP can give it to you. Existing MWEB customers can move to fibre by logging in to their online account, checking coverage and choosing a product. If there is no fibre in your area, MWEB’s “get notified” form alerts you when it arrives; MWEB says rollout plans are decided by the infrastructure providers, not by MWEB.
MWEB Fibre router
MWEB offers a free-to-use router at checkout, with wired speeds of up to 1 Gbps, and sells faster routers in its online store. If the free-to-use router breaks, is stolen or is damaged by lightning, MWEB replaces it free on up to two occasions. An ADSL router will not work on fibre.
Sources
- MWEB Contact Us and Fibre pages (including the Fibre FAQs), mweb.co.za, read 19 September 2026