Telecoms & Internet · Support
Mweb Billing Contact Details
All Telecoms & Internet contactsComplaints & escalation
The Mweb billing contact number is 087 700 2121, and billing complaints go to complaints@mweb.co.za. Mweb is a South African internet service provider, and its billing line is a dedicated number, separate from its Sales and Support lines. This page covers Mweb accounts and invoices only; for Mweb’s other numbers, see the main Mweb contact details page.
Mweb billing contact details at a glance
| Route | Details |
|---|---|
| Billing | 087 700 2121 |
| Billing complaints (Code of Conduct clause 5.1) | complaints@mweb.co.za |
| Technical support | 087 700 0777 |
| Sales | 087 700 5000 |
| Live Chat (website and Mweb App) | mweb.co.za/contact-us |
| Online Account (My Billing) | my.mweb.co.za |
| Mweb App | Live Chat and billing self-service |
| Billing line hours | Monday to Friday 07:30 to 20:00; Saturday, Sunday and public holidays 08:00 to 18:00 |
Billing support and what the Mweb billing line handles
Call Billing on 087 700 2121 for statement downloads, invoice queries, updates to your payment details and account reconnections. The billing line is open Monday to Friday from 07:30 to 20:00, and on Saturdays, Sundays and public holidays from 08:00 to 18:00. You can also use Live Chat on the Mweb website or in the Mweb App.
For connection problems, use Technical support on 087 700 0777 instead (same hours as billing). Sales is on 087 700 5000, Monday to Friday 07:00 to 18:00 and Saturday 08:00 to 13:00, closed on Sunday.
How Mweb bills you
Have your account number and the bill you are querying at hand when you call. It also helps to know how Mweb bills:
- Mweb bills in advance at the start of the calendar month. If you sign up after the 26th, you pay a pro-rata amount plus the next full month.
- New products are billed within 5 days of activation. Hardware and installation fees are billed immediately on sign-up.
- Debit orders can run on the 1st, the 27th or the last working day of the month. Change the date under My Billing, then Change Debit Order Date.
- If you pay manually, pay at least 2 days before your debit date to avoid a duplicate collection.
- Arrears can be paid by card through Pay-U in your Online Account. A suspended account can take up to 30 minutes to reactivate after payment.
How to query or dispute an Mweb bill
Self-serve first: log in at my.mweb.co.za or in the Mweb App and open My Billing to view statements, pay or update your bank details. For an invoice query the billing line cannot settle, email complaints@mweb.co.za with a copy of the bill or your account number, the reason for the dispute, the amount in dispute and any supporting documents, and keep a copy of what you sent. Mweb communicates its decision on a billing complaint within 14 working days of receiving it.
Mweb’s Code of Conduct (clause 5.1) requires billing complaints to be sent to that address, which is why the complaint route and the billing line are kept apart: the phone line handles account queries, while the mailbox is where a formal billing dispute must land.
For other internet and mobile providers, browse the telecoms and internet hub or the telecoms directory M listings.
Frequently asked questions
What is the Mweb billing contact number?
Call 087 700 2121. It is open Monday to Friday 07:30 to 20:00, and 08:00 to 18:00 on weekends and public holidays.
How do I dispute an Mweb bill?
Email complaints@mweb.co.za with the bill or account number, the reason, the amount in dispute and supporting documents. Mweb decides within 14 working days.
When does Mweb take my debit order?
On the 1st, the 27th or the last working day of the month, whichever you choose under My Billing.
How long does reconnection take after I pay arrears?
A suspended account can take up to 30 minutes to reactivate after you pay by card through Pay-U in your Online Account.
Sources
- Mweb, Contact us: mweb.co.za/contact-us, read 2026-09-25
- Mweb, Code of Conduct: mweb.co.za/legal-notices/general/code-of-conduct-english, read 2026-09-25
- Mweb Help, How to contact Mweb support, billing, sales and more: help.mweb.co.za/articles/outages-and-troubleshooting/how-to-get-help/, read 2026-09-25
- Mweb Help, Mweb billing explained: help.mweb.co.za/articles/account-and-billing/billing-information/mweb-billing-explained, read 2026-09-25
- Mweb Help, Debit order dates and payment options: help.mweb.co.za/articles/account-and-billing/billing-information/debit-order-dates-and-payment-options, read 2026-09-25
- Mweb Help, How to pay your arrears balance and How to update your banking details: help.mweb.co.za/articles/account-and-billing/billing-information/, read 2026-09-25