Telecoms & Internet · Contact details
Netactive Contact Details
NetActive no longer operates as an internet service provider. It was one of South Africa’s larger independent ISPs in the 1990s, and in January 2000 M-Web took over its dial-up customers. Today the netactive.co.za domain is registered to Mweb (Pty) Ltd and redirects to mweb.co.za, so anyone still using a netactive.co.za email address or mail server settings is dealing with Mweb. The routes below were read from mweb.co.za and the .co.za domain registry on 14 September 2026.
ContactDetails.co.za is an independent directory and is not connected to Mweb.
Official contact channels
| What it is for | Mweb contact | Hours |
|---|---|---|
| Technical support, including email | 087 700 0777 | Mon to Fri 07:30 to 20:00; weekends and public holidays 08:00 to 18:00 |
| Billing | 087 700 2121 | Mon to Fri 07:30 to 20:00; weekends and public holidays 08:00 to 18:00 |
| Sales | 087 700 5000 | Mon to Fri 07:00 to 18:00; Sat 08:00 to 13:00 |
| Live chat | mweb.co.za and the Mweb app |
What this organisation provides
There is no separate NetActive company to contact. The domain registry lists Mweb (Pty) Ltd as the registrant of netactive.co.za, a domain first registered in 1996, and the web address forwards to Mweb’s site. When M-Web acquired NetActive’s dial-up base in 2000, it was reported as M-Web’s third such takeover in a month, and NetActive said it would concentrate on e-commerce rather than running a subscriber base.
Mweb itself says it has connected more than a million homes since 1997. It publishes current network outages on its website, which is worth checking before you call about a connection problem.
Address and operating information
If you are trying to recover an old netactive.co.za mailbox, have the full email address, the account holder’s ID number and any Mweb account number ready when you call support. Very old dial-up era accounts may have been closed; Mweb support can confirm whether the address is still active.
Support and escalation routes
Log problems with Mweb support or billing and keep the reference number. If Mweb does not resolve a complaint about an internet or email service, the regulator ICASA takes consumer complaints on 012 568 3000 or consumer@icasa.org.za.
Sources
- mweb.co.za contact us, read 14 September 2026
- .co.za registry record for netactive.co.za, read 14 September 2026
- Mail & Guardian report on M-Web acquiring NetActive, 4 January 2000