Telkom Complaints Contact Details

To contact Telkom Complaints, call 081 160 1700 (WhatsApp text self-service ; not a call line) or 081 160 1820 (SMS self-service).

To complain to Telkom, call 10210 for fixed broadband or 081180 for mobile services and ask for a consultant, or call 10213 for sales, billing and cancellation complaints. Telkom publishes no complaints email address. If the call centre does not resolve it, ask for the Call Centre Manager and then for escalation to Telkom’s Escalation Centre. The contact details below were taken from Telkom’s official help guide and contact pages and are the routes Telkom itself publishes for customers in South Africa.

ContactDetails.co.za is an independent directory. We are not Telkom and cannot access, change or act on your account. Everything on this page is a routing aid so you reach the right official channel quickly.

Telkom contact numbers

These routes were verified against the official Telkom contact page and Telkom’s help guide on 26 September 2026. Contact numbers do change, so confirm on the official page before relying on one for anything urgent.

What it is for	Contact
Fixed broadband technical support, fault reporting and consultants	10210
Mobile services consultant (interactive voice response)	081180
Sales, billing and cancellation queries	10213
WhatsApp text self-service (usage, upgrades, recharges, deals); not a call line	081 160 1700
SMS self-service (balances, recharge vouchers, bundles)	081 160 1820
USSD self-service	*180#
Online chat	“Chat to us online” on telkom.co.za/help-guide, or the My Telkom app
Head office (registered address)	61 Oak Avenue, Highveld, Centurion, 0157

Telkom head office landline and address

Telkom’s head office is in Centurion, not Johannesburg, at 61 Oak Avenue, Highveld, Centurion, 0157. Telkom does not publish a public head office switchboard for customer complaints. It routes customers to 10210 and 10213 for fixed services and 081180 for mobile.

How to talk to a Telkom consultant

Telkom’s help guide lists 10210 for a consultant on fixed broadband and 081180 for mobile services. Dialling 081180 gives interactive voice response help to manage your account and make changes. For mobile sales, billing or cancellation, dial 10213.

Choosing the right Telkom route

Telkom splits its contact lines by department rather than running everything through one switchboard. Calling the wrong line usually means being transferred or asked to call back, so it is worth picking the right one first time.

• A device or service that is not working: use technical support and fault reporting on 10210, and ask for a job or fault reference.
• Ending a contract or service: use sales, billing and cancellation queries on 10213. Cancellations usually have notice periods, so ask for the effective date in writing.

Telkom internet and fibre support number

For internet, fibre or Wi-Fi router problems on a fixed line, dial 10210 for technical support. See Telkom Fibre Contact Details for more fibre routes.

Telkom contract enquiries contact number

Contract sales, billing and cancellation queries go to 10213. See Telkom Contract Contact Details.

Telkom does not publish a directory enquiries number on its help guide or contact pages.

Self-service options before you call

• WhatsApp text self-service on 081 160 1700 for usage information, upgrades, recharges and deals, without waiting in a phone queue. It is not a call line.
• SMS 081 160 1820 from your mobile service to check balances, recharge vouchers and buy bundles, or dial *180#.
• The official Telkom finder, for trading hours and the details held for a specific location.
• The official site at telkom.co.za, which carries the current customer care details and any online enquiry form.
• Calling outside peak times. Monday mornings and the hour after 17:00 are usually the worst for South African contact centres.

What to have ready before you call

• A clear one line summary of what you need resolved.
• Your account, order or reference number if you already have one.
• The identity document or account holder details, since most South African providers verify who you are before discussing an account.
• Dates, amounts and any error message exactly as it appeared.
• A pen and paper for the reference number. Ask for one every time, because without it a follow up call starts from nothing.

Complaints and escalation

If a first call does not resolve the matter, escalate through Telkom’s own complaints process, keeping every reference number. Telkom’s current help pages publish no complaints email address, so complaints start on 10210, 10213 or 081180, through online chat, or at a Telkom store.

Telkom complaints escalation process

Telkom’s Code of Practice sets out this escalation path:

1. Ask for the Call Centre Manager or a delegated representative.
2. If you are still unhappy, ask them to escalate the complaint to the Escalation Centre, and get an escalation reference number. You can also escalate in writing to the Escalation Centre, using the address or fax number a Telkom employee gives you.
3. A Telkomdirect shop manager can also escalate your complaint.
4. If it is still unresolved, the Escalation Centre or shop gives you the number for the CEO’s office.

The Code of Practice is an older document and cites older call centre numbers. Use the current numbers on telkom.co.za: 10210, 10213 and 081180.

Keep a short written log of each contact: the date, the channel you used, the name of the agent and the reference number. Most telecommunications complaint processes ask for exactly that history, and having it ready is usually the difference between a fast resolution and starting over.

Avoiding fake Telkom contact numbers

Contact details for well known South African brands are a common target for impersonation. Numbers that look official appear in search ads, social media replies and cloned websites, and the person answering is not Telkom.

• Reach Telkom through the official site at telkom.co.za rather than through a number in a search advert or a social media reply.
• Telkom will never ask you for your full card number, PIN, CVV, online banking password or a one time PIN. Nobody legitimate needs those to help you.
• Treat any caller who creates urgency, asks you to install remote access software, or asks you to move money to a safe account as fraudulent, and end the call.
• If you are unsure whether a call was genuine, hang up and dial the official number yourself rather than calling back a number the caller gave you.

Frequently asked questions

What is the Telkom contact number?

The routes Telkom publishes are listed in the table above, with what each one is for. Call 10210 for fixed broadband and 081180 for mobile services; 10213 handles sales, billing and cancellations. Confirm it on telkom.co.za before relying on it, since numbers are changed from time to time.

How do I know a Telkom number is genuine?

Check it against the official site at telkom.co.za. A number that only appears in a search advert, a social media reply or a third-party directory should not be trusted for anything involving your account, your money or your identity document.

What should I do if nobody resolves my query?

Ask for the complaint reference on your first call, then ask for the Call Centre Manager and escalation to Telkom’s Escalation Centre, as described above. Keep the dates, agent names and reference numbers, because every formal complaint process will ask for them.

Can ContactDetails.co.za resolve this for me?

No. We are an independent directory, not Telkom, and we have no access to your account. Everything here is a routing aid so that you reach the correct official channel with the right information in hand.

Is there a cost to calling these numbers?

South African 0860 and 0861 numbers are charged at a share-call or standard rate depending on your provider, and 0800 numbers are toll free from a landline. Calls from a mobile are billed at your own operator’s rate, so check your plan if cost matters.

Does Telkom have a complaints email address?

No. Telkom’s current help pages publish no complaints email address. Use 10210, 10213 or 081180, online chat, or a Telkom store.

What is the Telkom head office landline number?

Telkom does not publish a public head office switchboard for complaints. Its head office is at 61 Oak Avenue, Highveld, Centurion.

How do I speak to a Telkom consultant on 081180?

Dial 081180 from your mobile. It gives interactive voice response help, and Telkom’s help guide lists it as the number to call for a mobile services consultant.

Sources

• Telkom help guide, telkom.co.za/help-guide, read 26 September 2026
• Telkom fixed broadband and mobile prepaid contact us pages, telkom.co.za/welcome/personal, read 26 September 2026
• Telkom Group investor relations contacts, group.telkom.co.za/ir/contacts.html, read 26 September 2026
• Telkom Code of Practice (PDF), group.telkom.co.za, read 26 September 2026

Contact routes on this page were checked against the official Telkom source on 26 September 2026. If you find a detail that has changed, the official source above is always the authority.