Telkom Contact Details

The Telkom customer care number depends on what you need: dial 10213 for sales, billing and cancellations, and 10210 for technical support and fault logging on a residential fixed line or home internet service. Mobile customers use 081 180 for all mobile service queries, and business fixed-line customers use 10217. The Telkom WhatsApp number is 081 160 1700, a self-service channel. Telkom uses different numbers for different jobs, and dialling the right one saves a transfer.

Reporting a line, fibre or mobile fault? See Telkom fault reporting contact details.

Telkom contact numbers at a glance

What you need	Contact
Sales, billing and cancellations	10213
Technical support, fixed line residential services	10210
All mobile service queries	081 180
Fixed line business services queries	10217
WhatsApp self-service	081 160 1700 (send “Hi”)
SMS self-service (balances, recharge vouchers, bundles)	SMS 081 160 1820
Mobile self-service menu	*180#
Mobile balance check	*188#, or call 188 to listen to your balance
SMS channel listed in the service charter	30591
Online chat	Chat to us online, on telkom.co.za
Self-help, fault reporting and cancellation requests	gethelp.telkom.co.za
Complaint escalation (with a reference number)	NatCC@telkom.co.za
Store phone numbers, addresses and hours	Store locator, telkom.co.za/storelocator
Telkom Cradlestone Mall store (Telkom Cradlestone Express)	011 662 1875
Telkom Loyalty Funeral Cover (information and claims)	0800 229 900
Yep! (consumers and merchants)	Contact form on telkom.co.za/yep
Directory enquiries (calls are not free)	1023
Openserve (Telkom’s fibre network) general email	info@openserve.co.za

Telkom customer care number: 10213 or 10210

Telkom’s contact page states it plainly: dial 10213 for any sales, billing or cancellation related queries, and dial 10210 for technical support. So a disputed charge, a debit order question, an upgrade or a request to cancel all start at 10213, while a dead line, a slow connection or a router problem starts at 10210. Both are short codes, so do not add an area code. Telkom’s Help guide page prints the same split for following up a request: 10210 for fixed broadband services and 081 180 for mobile services.

One detail can confuse people who read Telkom’s website code: the structured data in the page markup still labels 10210 as billing support. The human-readable contact page and Telkom’s service charter both say 10210 is for fixed-line technical queries, and that is what this page follows.

Telkom enquiries number, toll-free line and live chat

For general enquiries and client service, use 10213 for sales and billing or 10210 for technical support. The short codes 10210, 10213 and 10217 are dialled without an area code. Telkom’s site data lists 081 180 as its customer service number and marks it toll-free. For Telkom business customers, fixed-line business services queries go to 10217. Telkom’s live chat is the “Chat to us online” option on its contact page.

Telkom mobile customer service number

If your service is a Telkom mobile contract, prepaid SIM or mobile data product, the service charter lists 081 180 as the number for all mobile service queries, and Telkom’s Help guide describes it as an interactive voice response line for managing your account and making changes. Telkom’s site data marks 081 180 as toll-free. Have the mobile number the service is registered to and the account holder’s ID number ready before you call, because Telkom will only discuss an account with the registered holder or someone mandated by them.

Telkom WhatsApp number and online chat

Telkom’s WhatsApp channel is +27 81 160 1700, linked from its website with a pre-filled “Hi” to start the chat. Telkom calls it WhatsApp Self-Service and prints the number as 0811 601 700: you send a WhatsApp text to see your usage information, upgrade, recharge and shop deals. It is a messaging channel, so message it rather than phoning it. The website also has a “Chat to us online” option on the contact page, which is useful when you want a written record of what you were told.

Telkom self service portal, app and USSD codes

Much of what people phone customer service for can be done without a consultant. Telkom’s Help guide lists these self-help channels:

• Web Self-Service Portal: register on telkom.co.za to view your usage history and balance breakdowns and to pay your bills.
• My Telkom App: view balances, manage your account and top up; it is on Google Play and the Apple App Store.
• SMS: check balances and usage, recharge vouchers and buy bundles by sending an SMS to 081 160 1820 from your mobile service.
• USSD: dial *180# for self-service, and *188# (or call 188) for your balance.
• Get Help: gethelp.telkom.co.za for faults, orders, bill payments and cancellation requests.

The same page links to RICA Online, international roaming applications and the National Relay System, which helps hearing-impaired, speech-impaired or deaf people contact businesses and organisations.

How to log a Telkom fault

Telkom’s Get Help site at gethelp.telkom.co.za has a Faults section where you can test, track and report faults online, plus separate self-help journeys for fixed line (ADSL, fibre and fixed-LTE), landline faults, mobile network problems, and internet and wifi settings. Entering your service number gives you a more personalised journey. If you prefer to speak to someone, residential fixed-line faults go to 10210, business fixed-line faults to 10217, and mobile network problems to 081 180.

When you report a line fault, note when it started, whether it affects voice, data or both, and write down the reference number you are given. Telkom’s service charter says you are entitled to a rebate if you did not receive contracted services you had already paid for, limited to the days of service lost and pro-rated against your subscription, so the fault dates matter.

Telkom fault logging number and repair centre

The Telkom fault logging number for residential fixed-line and home internet faults is 10210. Telkom does not publish a separate repair centre or help desk number: business fixed-line faults go to 10217 and mobile faults to 081 180. For the full fault reporting routes, see Telkom fault reporting contact details.

Telkom account queries: billing, upgrades and cancellations

The Telkom contact number for account queries is 10213, which also handles upgrades and cancellations. Online, the Get Help site lets you track an order, pay a bill, renew a contract that is due for an upgrade, and log a request to cancel a Telkom service. Telkom’s service charter sets out your protections during a billing dispute:

• your service will not be suspended while the disputed bill is investigated
• the disputed unpaid portion will not be handed to a collection agency or attract penalties or interest until the complaint is closed
• postpaid customers can ask for a detailed itemised bill, and prepaid customers for a usage report

Telkom accounts and billing department contact details

Telkom does not publish an accounts or billing department email address, and it lists no regional accounts office, for example in Durban. For accounts and billing, call 10213, WhatsApp 081 160 1700, use online chat or gethelp.telkom.co.za. If a billing complaint is not resolved, escalate it to NatCC@telkom.co.za with your reference number.

Which number to call to buy Telkom wifi

To buy Telkom home internet or wifi, call the sales line, 10213, which Telkom uses for all sales, billing and cancellation queries.

Telkom directory enquiries

Telkom’s Code of Practice lists 1023 for directory information services. Calls to 1023 are not free. Telkom’s current contact page does not mention 1023.

Telkom complaints email and escalation

Telkom’s End User and Subscriber Service Charter sets out how to complain:

• Get a reference number. Telkom commits to acknowledging your complaint within 48 hours by sending one.
• Escalate after 14 days. Telkom aims to resolve complaints within 14 days. If it takes longer, or you are unhappy with the outcome, email the Escalation Centre at NatCC@telkom.co.za and quote your reference number, which NatCC requires.

The service charter also lists an SMS channel, 30591. To report fraud, corruption or other criminal activity involving Telkom, the Telkom Group runs a separate anonymous hotline with Advance Call, listed on the Crime hotline page of group.telkom.co.za.

Telkom head office email address

Telkom’s Help guide page gives no head office email address or head office phone number for customers; every route it prints is one of the service channels above. The only Telkom email address on this page that reaches a person about a customer problem is the Escalation Centre, NatCC@telkom.co.za, and it needs a reference number from the call centre, a store, the website or the app first. Telkom SA SOC Limited is an authorised financial services provider, FSP number 46037. For its insurance and device-cover products, say clearly which product your complaint concerns, because a financial product complaint may follow a different route from a network complaint.

Openserve contact details (Telkom fibre)

Openserve is Telkom’s fibre network and lists itself under Telkom Group functions. To report a fault on an Openserve line, Openserve says you must contact your internet service provider directly. If Telkom is your provider, that means 10210.

Openserve publishes no customer phone number and no WhatsApp number. It has an online enquiry form on openserve.co.za/contact and a general email address, info@openserve.co.za, and says all responses are given through digital channels, with no call-backs. Its address is 61 Oak Ave, Highveld Techno Park, Centurion, 0169. For self-service, Openserve offers the Openserve Connect App.

Telkom stores

For in-person help, use Telkom’s store locator at telkom.co.za/storelocator. Telkom’s contact page prints no store numbers, but the store locator publishes a phone number, address and daily opening hours for each store. So for a specific store, such as Mall at Reds, or for a “Telkom number near Durban” or “near Pietermaritzburg”, look the store up in the locator. A store number is for that store only: account, billing and fault queries still go to 10213, 10210 or 081 180.

Telkom Cradlestone Mall

Telkom’s store locator lists one store at Cradlestone Mall, Telkom Cradlestone Express, on 011 662 1875. It is at Shop U101, Cradlestone Mall, Entrance 4, Cnr Hendrik Potgieter & Furrow Rd, Muldersdrift, Krugersdorp, 1739, and opens Monday to Saturday 09:00 to 18:00 and Sunday 09:00 to 17:00.

Telkom Canal Walk contact number

The store locator lists two stores in Canal Walk Shopping Centre, Century Boulevard, Cape Town: Telkom Direct Canal Walk (Shop 76, Ground Floor) on 021 555 3939 and Telkom Canal Walk Express (Shop 113) on 021 555 2520, both open Monday to Sunday 09:00 to 21:00. See Telkom Mobile Canal Walk contact details.

Telkom Adderley Street

The store locator lists Telkom Adderley Street Express on 021 462 1278. Check the locator for its address and hours.

Telkom funeral policy and funeral plan

The funeral product Telkom publishes on telkom.co.za is Telkom Loyalty Funeral Cover, a R10 000 cash funeral benefit for qualifying Telkom Prepaid customers at no additional cost. For information or claims call 0800 229 900; the claims email Telkom prints on that page is adminhub@riskslip.co.za. To opt in, dial *180# from your phone, select Funeral Cover and nominate your beneficiary. To qualify you must be a South African citizen aged 16 to 75 and recharge with R100 or more airtime in a calendar month, as one recharge or cumulatively; cover then applies from the beginning of the following month until the end of that month. See Telkom funeral cover contact details.

Yep Telkom contact details

The Yep! contact page is a form on telkom.co.za/yep, with an “As a consumer” tab and an “As a merchant” tab: you give your name, phone number and email, choose what you need support with and describe the problem, and the support team contacts you. No Yep! phone number or email address is printed on that page, so the form is the only published route. Telkom does not publish 10213, 10210 or 081 180 as Yep! support numbers.

Frequently asked questions

How do I contact Telkom customer care?

Dial 10213 for sales, billing and cancellations, 10210 for fixed-line technical support, or 081 180 for mobile. You can also WhatsApp 081 160 1700 or use Chat to us online on telkom.co.za.

What is the Telkom customer care WhatsApp number?

081 160 1700 (+27 81 160 1700). It is a WhatsApp self-service channel for usage, upgrades, recharges and deals.

Is the Telkom customer care number toll-free?

Telkom’s site data marks 081 180, the mobile customer service number, as toll-free. Calls to directory enquiries on 1023 are not free.

What is the Telkom fault logging number?

Dial 10210 for residential fixed-line and home internet faults, 10217 for business fixed-line faults and 081 180 for mobile.

What is the Openserve contact number?

Openserve publishes no customer phone or WhatsApp number. Report faults to your internet provider (Telkom customers dial 10210), or email info@openserve.co.za.

What is the Telkom accounts email address?

Telkom does not publish one. Call 10213 for billing or WhatsApp 081 160 1700, and escalate unresolved billing complaints to NatCC@telkom.co.za.

What is the Telkom directory enquiries number?

Telkom’s Code of Practice lists 1023. Calls to 1023 are not free.

Which number do I call to buy Telkom wifi?

Call 10213, Telkom’s line for sales, billing and cancellations.

What is the Telkom Cradlestone Mall store number?

Telkom Cradlestone Express, Shop U101, Cradlestone Mall, is on 011 662 1875. It opens Monday to Saturday 09:00 to 18:00 and Sunday 09:00 to 17:00.

Does Telkom have a funeral policy or funeral plan?

Telkom’s website publishes Telkom Loyalty Funeral Cover, a R10 000 funeral benefit for qualifying prepaid customers at no additional cost. Call 0800 229 900 for information or claims, and opt in on *180#.

How do I contact Yep by Telkom?

Use the contact form on telkom.co.za/yep, which has consumer and merchant tabs. No Yep! phone number or email address is published.

Where do I find a Telkom store’s phone number?

On Telkom’s store locator at telkom.co.za/storelocator, which gives each store’s phone number, address and opening hours.

Sources

• Telkom contact page, telkom.co.za/welcome/personal/fixed-broadband/contact-us (visible text and site structured data), read 14 September 2026
• Telkom Get Help, gethelp.telkom.co.za, and Telkom Group Crime hotline page, read 14 September 2026
• Telkom contact page, telkom.co.za/welcome/personal/fixed-broadband/contact-us, read 25 September 2026
• Telkom End User and Subscriber Service Charter (PDF), group.telkom.co.za/documents/regulatory/terms-and-conditions, read 25 September 2026
• Telkom Code of Practice (PDF), group.telkom.co.za/documents/regulatory/terms-and-conditions/telkomcodeofpractice.pdf, read 25 September 2026
• Openserve contact page and homepage, openserve.co.za/contact, read 25 September 2026
• Telkom Help guide, telkom.co.za/help-guide, read 4 October 2026
• Telkom store locator (Cradlestone Express, Canal Walk and Adderley Street Express stores), telkom.co.za/storelocator, read 12 October 2026
• Telkom Loyalty Funeral Cover page, telkom.co.za/loyalty-funeral, read 12 October 2026
• Yep! contact form, telkom.co.za/yep, read 12 October 2026
• Telkom contact page and Help guide, telkom.co.za/welcome/personal/fixed-broadband/contact-us and telkom.co.za/help-guide, read 12 October 2026