Telecoms & Internet · Contact details
MTN Contact Details
The MTN customer care number is 135 from an MTN phone, free, and 083 135 from any other network. Contract (post-paid) customers dial 808. The MTN WhatsApp number is 083 123 0011, MTN Fibre support is on 083 123 4273, and fraud can be reported on 083 135 4357 or to Fraudhelp@mtn.com. MTN’s head office is at the Innovation Centre, 216 14th Avenue, Fairland, Johannesburg. Every detail below was read from mtn.co.za (Help: Contact us and Important numbers, the site footer and the MTN customer service charter) on 19 September 2026.
MTN contact numbers
| What you need | Number |
|---|---|
| MTN customer care from an MTN phone (pre-paid) | 135 |
| Contract / post-paid customer care from an MTN phone | 808 |
| MTN call centre from another network | 083 135 |
| MTN Chat on WhatsApp | 083 123 0011 |
| MTN Fibre | 083 123 4273 |
| Report fraud | 083 135 4357, Fraudhelp@mtn.com |
| Complaints | complaints@mtn.com |
| Emergencies | 112 or *112# |
| Check your balance | *136# |
MTN’s charter says calls to 135 and 808 are free from any MTN number, are answered within 3 minutes, and can be handled in several languages. The emergency number 112 works 24/7 across South Africa without airtime or even a SIM card, for medical emergencies, poison control, police or the fire department. *136# shows your airtime, SMS and data balances for free.
Calling MTN from outside South Africa
MTN does not publish a separate international customer care line. The number it gives for callers on other networks is 083 135, which is +27 83 135 in international format. When you switch on international roaming, MTN sends the roaming terms by SMS and makes its call centre details available through a USSD string.
MTN head office and address
MTN’s Contact us page gives one physical address: MTN Proprietary Limited, Innovation Centre, 216 14th Avenue, Fairland, Johannesburg. The postal address is Private Bag 9955, Cresta, 2118. MTN does not list a Cape Town head office on its website. The company is registered as Mobile Telephone Networks (Pty) Ltd and is an authorised financial services provider, FSP licence 44774.
MTN stores: Canal Walk, Norwood, East Rand Mall
People often look for the numbers of individual MTN stores, such as those at Canal Walk, Norwood or East Rand Mall. MTN’s website did not publish a store directory with store numbers when we checked on 19 September 2026, and its old store-locator address now returns “page no longer exists”. We therefore do not list store numbers. For anything a store would handle, such as upgrades, SIM swaps or account questions, the published routes are 135 (or 808 for contracts), 083 135 from other networks, and WhatsApp on 083 123 0011.
Upgrades, cancellations and retentions
MTN does not publish separate upgrade, cancellation or retentions numbers. Contract customers use 808. The customer service charter says the rules for ending a contract early, and any early-termination costs, must be set out in your contract. MTN also has to tell you about deposits, connection and admin fees, in-bundle and out-of-bundle rates, and fair usage policies when you sign up.
Pre-paid usage reports and accessibility
Pre-paid customers can ask MTN for an itemised usage report. The charter says MTN first confirms that you are the registered user of the SIM, then emails the report (or posts it on request) within 14 days, and may charge to recover its costs. Itemised records are kept for only 3 months, so ask promptly. Customers with a disability can contact MTN in other ways, for example by direct message on social media for hearing-impaired customers.
MTN complaints department
Raise the issue through 135, 808, WhatsApp or social media first. MTN’s Contact us page says that if you have had no feedback, or 14 days have passed since you last heard from MTN, you should email its Complaints Management team at complaints@mtn.com. The charter says MTN acknowledges complaints within 48 hours with a reference number and aims to resolve them within 14 days. MTN says it has not subscribed to Hello Peter or other external consumer forums since 1 August 2020, and asks customers to use its official channels.
Sources
- MTN Help: Contact us and Important numbers, site footer contact list, and MTN customer service charter, mtn.co.za, read 19 September 2026