Telecoms & Internet · Contact details
MTN Insurance Contact Details
To contact MTN Insurance, call 083 123 6084 (Report a claim, policy queries and amendments), or email mtninfo@admyntec.co.za (Claims and queries email). MTN device insurance is not handled by MTN’s own call centre. Claims and policy queries go to the insurance administrator, Admyntec, and the policy itself is underwritten by an insurer, Santam on MTN’s current device insurance wording and Guardrisk on some other products.
MTN Insurance claim contact details
| What it is for | Contact |
|---|---|
| Report a claim, policy queries and amendments | 083 123 6084 |
| Claims and queries email | mtninfo@admyntec.co.za |
| Submit a completed claim form | mtnclaims@admyntec.co.za |
| Online claims | mtn.co.za/insurance/claims |
| Complaints about the administrator | mtncomplaints@admyntec.co.za |
The claims number is in cellphone format, but it is the administrator line printed in MTN’s own policy terms. Admyntec Services is a juristic representative of Worldwide Advisory Services (FSP 12964), based in Bryanston. ContactDetails.co.za is independent and cannot see your policy. For MTN’s other lines, see MTN contact details.
MTN insurance claim form and online claims
Claims can be started online at mtn.co.za/insurance/claims. Once you have completed the claim form, submit it to mtnclaims@admyntec.co.za. For questions while you are filling it in, use the claims and queries email, mtninfo@admyntec.co.za, or call 083 123 6084.
What MTN device insurance covers
MTN’s device insurance wording lists these cover options: Mobile All Risk, Liquid and Accidental Damage, Repair Only, Loss and Theft Only, Router All Risk, and an Excess Buy-Down add-on that halves the excess, for example from R1 000 to R500. On Repair Only cover, if a repair would cost more than 70% of the insured value the device is treated as beyond economical repair, nothing is replaced and the policy ends.
The claim deadlines that decide whether a claim is paid
Missing a deadline is the most common reason a claim fails. The policy terms require you to:
- report the loss or damage to the administrator within 30 days
- for loss or theft, report it to the police within 48 hours and have MTN deactivate the SIM and blacklist the device
- supply all documents within 90 days of the claim, or it is rejected
Premiums are collected by debit order or on your MTN subscriber agreement. Cover stops if a premium is not paid, and the insurer can cancel the policy with 31 days’ written notice. Check your policy schedule to see which insurer underwrites your cover.
How to complain about an MTN insurance claim
Raise the complaint with Admyntec at mtncomplaints@admyntec.co.za. If Santam is your insurer, contact Santam Client Care on 086 010 2725 or complaints@santam.co.za, and then its internal arbitrator at internal.arbitrator@santam.co.za. If the insurer does not resolve it, go to the National Financial Ombud Scheme on 0860 800 900 or info@nfosa.co.za.
To report suspected insurance fraud, the policy lists Santam’s confidential fraud line, 0860 600 767.
Frequently asked questions
What is the MTN Insurance claim contact number?
Call 083 123 6084 to report a claim, or for policy queries and amendments. The line belongs to Admyntec, MTN’s insurance administrator.
Where do I send the MTN insurance claim form?
Send a completed claim form to mtnclaims@admyntec.co.za, or start the claim online at mtn.co.za/insurance/claims.
What is the MTN Insurance email address?
Claims and queries go to mtninfo@admyntec.co.za, complaints about the administrator to mtncomplaints@admyntec.co.za.
How long do I have to claim on MTN device insurance?
Report the loss or damage within 30 days, and supply all documents within 90 days of the claim. For loss or theft, report to the police within 48 hours.
Sources
- mtn.co.za MTN device insurance policy terms and cellphone insurance terms, read 14 September 2026