Telecoms & Internet · Contact details
Mondo Contact Details
Mondo has two numbers: 0861 238 888 for Mondo Mobile, which covers phone, SIM-only and internet deals including Telkom contracts, and 0861 586 284 for Mondo Financial. Office hours are Monday to Friday, 08:00 to 17:00. Pick the right one: the two call centres handle completely different products.
Mondo contact details at a glance
| Mondo Mobile (phone, SIM-only and internet deals) | 0861 238 888 |
|---|---|
| Mondo Financial (insurance and financial products) | 0861 586 284 |
| Office hours | Monday to Friday, 08:00 to 17:00 |
| Online | Contact form on mondo.co.za/contact, split into deals and financial products |
| Existing application | “Track my application” link in the site footer |
| Stop marketing | “Opt out” link in the site footer |
The contact form on mondo.co.za/contact asks the same question the two numbers split on, offering “phone, SIM only and internet deals” or “financial and insurance products”, so it routes the enquiry to the same two teams. Both numbers are 0861 share-call lines and are answered in office hours only, so a Saturday query has to wait for Monday.
Mondo and Telkom: who handles what
Mondo is not a network. It sells contracts on the major networks, Telkom among them, through its own Telkom deals pages. That means two companies are involved in a Telkom contract bought through Mondo, and they do different things:
- Mondo, on 0861 238 888: the deal you applied for, the application itself, delivery of the handset and SIM, and anything that went wrong in the sales process.
- Telkom: the live service. Billing, network coverage, faults, data bundles, RICA, porting a number, upgrades and cancellation of the contract are Telkom’s, because the contract itself is with the network.
Telkom routes its support through its Get Help self-service site at gethelp.telkom.co.za, which covers faults, accounts, porting, contract renewals, device support and cancellation requests, as well as through its stores and online chat.
So if your phone arrived late, phone Mondo. If your bill is wrong or the signal is bad, it is a Telkom matter and Mondo cannot fix it.
Cancelling or changing a Mondo deal
Cancellation is where the split between reseller and network matters most. A mobile contract is with the network, so a request to cancel or to renew it is logged with the network, not with the seller. Telkom’s Get Help site carries a specific journey for cancelling a service and another for contract renewals and upgrades.
Where Mondo does come in is anything still in flight: an application that has not been activated, a handset that has not arrived, or an insurance product sold alongside the deal. Phone 0861 238 888 for the connectivity side and 0861 586 284 for the financial side, and ask for written confirmation of whatever you agree. If you cancel an insurance product, confirm separately that the debit order has stopped.
Who Mondo actually is
The footer of mondo.co.za states that Rewardsco Group is the licensed controlling company of Mondo Connect (Pty) Ltd, Mondo Mobile (Pty) Ltd and Mondo Financial (Pty) Ltd, and that applicable companies in the group are authorised financial services providers.
Knowing that helps in two ways. It tells you which entity a debit order or a contract should name, and it tells you that an insurance product bought through Mondo sits with Mondo Financial rather than with the mobile side of the business.
What Mondo sells
| Category | Products listed |
|---|---|
| Connectivity | Phone contract deals, SIM-only deals and internet deals across the networks |
| Life | Life cover, funeral cover and legal cover |
| Health | Healthcare cover and medical gap cover |
| Car | Motor warranty, advertised from R359 a month |
Mondo describes itself as an independent comparison service that partners with financial services providers, and says the choice of product stays with you. Its site also carries a blog, a newsletter sign-up and an application tracker.
Before you call Mondo
- Have the application or order reference, and the cellphone number the deal was taken out on.
- Check the tracker first; it answers most “where is my order” questions without a call.
- For a debit order you do not recognise, check which of the Mondo companies is named on your bank statement before phoning, since it tells you which call centre to use.
- For a complaint that is not resolved, Mondo publishes a complaints policy, a conflict of interest management policy and a PAIA policy in its footer.
Frequently asked questions
What is the Mondo contact number?
0861 238 888 for Mondo Mobile (phone, SIM-only and internet deals, including Telkom contracts) and 0861 586 284 for Mondo Financial.
What are the Mondo operating hours?
Monday to Friday, 08:00 to 17:00. Both lines are 0861 share-call numbers answered in office hours only, so weekend queries wait for Monday.
How do I cancel a Telkom contract from Mondo?
Through Telkom, not Mondo: the contract is with the network, and Telkom’s Get Help site at gethelp.telkom.co.za carries the cancellation journey. Mondo handles the application, delivery and sales process on 0861 238 888.
How do I track a Mondo application?
Use the “Track my application” link in the footer of mondo.co.za. It answers most “where is my order” questions without a call.
Sources
- Mondo, Contact us: mondo.co.za/contact (read 23 September 2026)
- Mondo home page, Telkom deals page and site footer: mondo.co.za (read 23 September 2026)
- Telkom Get Help: gethelp.telkom.co.za (read 23 September 2026)