Telecoms & Internet · Contact details
Vodacom Contact Details
Vodacom customer care is 082 135, free to call from a Vodacom phone, or +27 82 135 if you are calling from abroad. Vodacom’s WhatsApp number is 082 009 8624, where TOBi, Vodacom’s digital assistant, can help with bundles, statements and invoices, SIM swaps and more, and connect you to a live agent. Sales and upgrades are on 082 17844 and cancellations on 082 1958. Every number below was read from Vodacom’s contact and TOBi pages on vodacom.co.za on 14 September 2026.
Vodacom contact numbers at a glance
| What you need | Contact |
|---|---|
| Customer care (free from a Vodacom phone) | 082 135 |
| Customer care from abroad | +27 82 135 |
| WhatsApp (TOBi, 24/7) | 082 009 8624 |
| SMS TOBi | 082 009 4975 |
| Sales and upgrades | 082 17844 |
| Fibre | 082 1904 |
| Cancellations | 082 1958 |
| Repairs | 082 1944 |
| Device insurance | 082 1952 |
| Subscriber collections | 082 1946 |
| Fraud disputes | FraudDisputes@vodacom.co.za |
Vodacom WhatsApp number and TOBi
Vodacom’s WhatsApp channel is TOBi on 082 009 8624. Vodacom says TOBi is always online, 24/7, for prepaid, top up and contract customers, and can help you buy bundles, get statements and invoices and do a SIM swap. If TOBi cannot answer your question, it can arrange for a person to call you back or connect you to a live agent, which is the closest thing Vodacom offers to a “call back” request. You can also SMS TOBi on 082 009 4975, or chat to TOBi online through the Help section of vodacom.co.za.
Upgrades, retentions and cancellations
Vodacom publishes separate numbers for sales and for cancellations, rather than routing both through customer care. For an upgrade or a new contract, call Sales and Upgrades on 082 17844. To cancel a contract, call the cancellations line on 082 1958. Vodacom’s contact page does not list a separate retentions number, so cancellation queries start on 082 1958. For fibre, call 082 1904. Keep the reference number from any cancellation call, because a cancellation you cannot prove is hard to enforce later.
Repairs, lost phones and fraud
- Repairs: call 082 1944 for device or service repairs, or book an appointment at a store.
- Device insurance: call 082 1952.
- Fraud: do not respond to suspicious messages asking for personal details. To dispute fraud involving new lines, upgrades or SIM swaps, or to report fraudulent messages on the network, email FraudDisputes@vodacom.co.za with your ID, an affidavit and bank statements.
Vodacom collections and deceased accounts
For an account in arrears, the Subscriber Collections department is on 082 1946. To close the account of someone who has died, email a certified copy of the account holder’s ID or passport and the death certificate to deceased@vodacom.co.za. Vodacom also publishes a deceased account form to download and complete, and customer care on 082 135 can help.
Support for customers with specific needs
Vodacom runs a dedicated channel for customers with disabilities: call 082 12580 and choose “Speak to a Consultant”, SMS 12580, WhatsApp 082 009 8624, or email 12580@vodacom.co.za. Live chat is also available for registered Deaf, hearing-impaired and speech-impaired customers.
Vodacom Business contact numbers
| Business service | Contact |
|---|---|
| Business support (general) | 082 1940 |
| Business data support | 082 135 |
| Business sales | 082 1960 |
| Business sales on WhatsApp | 072 822 2611 |
| Employee advantage | 082 13543 |
| Fixed managed services | 082 1951 |
Business support is available Monday to Friday, 08:00 to 17:00. Business cancellation requests go by email, depending on the service: VBCcancellations@vodacom.co.za for general services, 0821904@vodacom.co.za for fibre to the home, APNmanagement@vodacom.co.za for APN, and VCSBSRetCancell@vodacom.co.za for mobile.
Vodacom offices, stores and email
Vodacom’s contact page lists regional office numbers for base station lease queries: Midrand and Northern region on 011 653 5000, Cape Town on 021 440 8211, and Durban on 031 492 3005, with other base station queries on 082 198. These are not customer care lines. For in-person help, including at stores such as Constantia Village, Musgrave, Liberty Midlands Mall, Zevenwacht Mall, Bluff or Mayville, use Vodacom’s Find a store tool and book an appointment online.
Vodacom’s contact page does not list a general customer care email address, such as a customercare mailbox, or a consumer complaints email. For a complaint, start with customer care on 082 135 or TOBi on WhatsApp, and keep the reference number. If Vodacom does not resolve it, the regulator is ICASA, which accepts consumer complaints at consumer@icasa.org.za after the operator has had a chance to respond.
Sources
- Vodacom Customer Care contact page and FAQs, vodacom.co.za/vodacom/help/contact-us, read 14 September 2026
- Vodacom TOBi page, vodacom.co.za/vodacom/services/tobi, read 14 September 2026
- ICASA contact page, icasa.org.za, read 14 September 2026