Telecoms & Internet · Contact details
Easy2Own Vodacom Contact Details
For Vodacom Easy2Own help, call Vodacom customer care on 082 135 (free from a Vodacom phone), or +27 82 135 if you are calling from abroad; there is no separate Easy2Own-only phone line. Easy2Own is Vodacom South Africa’s prepaid smartphone programme: you pay a deposit, then keep the phone unlocked and pay it off by buying Unlock Bundles with airtime in the pre-installed Easy2Own App.
Easy2Own Vodacom contact details at a glance
| Route | Details |
|---|---|
| Vodacom customer care (free from a Vodacom phone) | 082 135 |
| Vodacom customer care from abroad | +27 82 135 |
| Report a stolen or lost Easy2Own device (blacklisting) | 082 135 |
| Move a settled Vodacom contract number to Prepaid (to use Easy2Own) | 082 1958 |
| Easy2Own App (buy Unlock Bundles, track payments) | Easy2Own App, pre-installed on the device |
| Easy2Own product page / find nearest store | vodacom.co.za/vodacom/shopping/easy2own |
How to reach Vodacom about an Easy2Own phone
Easy2Own support runs through Vodacom’s normal channels: customer care on 082 135, the Easy2Own App on the phone itself, and Vodacom stores. The Easy2Own product page has a “Find my nearest store” option if you want help in person.
If your Easy2Own phone is stolen or lost, Vodacom’s lease terms say you must report it immediately on 082 135 and ask for the device to be blacklisted.
If you are a Vodacom contract customer and want to use Easy2Own with your existing number, you first need to move that number to Vodacom Prepaid by calling 082 1958.
For other Vodacom numbers, see the telecoms and internet hub.
How Easy2Own phones work
Vodacom’s current terms describe Easy2Own as an “Easy To Own” device lease: the phone is leased from Vodacom South Africa (Pty) Ltd, and ownership passes to you at the end of the term or through the purchase option.
- The phone is linked to a Vodacom prepaid SIM until it is paid off.
- Payment periods run from about 12 months (with monthly payments) to a maximum of 24 months.
- You keep the phone unlocked by buying daily, weekly or monthly Unlock Bundles. Each bundle gives 100MB and 10 minutes per day.
- If a bundle expires and you do not buy a new one, the phone locks until you buy another in the Easy2Own App.
- A soft-locked phone still allows emergency calls (112), the Easy2Own App and the customer care line.
- Vodacom, Easy2Own: vodacom.co.za/vodacom/shopping/easy2own, read 2026-09-26
- Vodacom, Easy To Own device lease terms: vodacom.co.za/vodacom/terms/easy-to-own-device-lease, read 2026-09-26
- Vodacom, Contact us: vodacom.co.za/vodacom/help/contact-us, read 2026-09-26
How to apply for an Easy2Own phone
You need a valid South African ID and proof of residence; no bank account is needed. Online applications need a debit or credit card for the deposit, while in-store applications accept cash or card. Vodacom decides eligibility through a scoring analysis with ID validation and a light credit and affordability check.
Where to pay and what hours apply
Vodacom does not publish a separate Easy2Own office address or Easy2Own-specific hours. You can pay your Easy2Own instalments through the Easy2Own App, at any EasyPay paypoint or at a Vodacom-branded store.
Problems with an Easy2Own phone, and ending the lease
Start with customer care on 082 135 or a Vodacom store. Vodacom does not publish a separate Easy2Own escalation line. If you want to end the lease, the terms allow this on 20 business days’ written notice.
Easy2Own is also sold by third-party resellers, but the contact routes on this page are Vodacom’s own. For other providers, browse the telecoms directory A to E.
Frequently asked questions
What is the Vodacom Easy2Own contact number?
Call Vodacom customer care on 082 135, free from a Vodacom phone, or +27 82 135 from abroad. There is no separate Easy2Own number.
My Easy2Own phone was stolen. Who do I call?
Report it to Vodacom immediately on 082 135 and ask for the device to be blacklisted.
Why is my Easy2Own phone locked?
The phone locks when your Unlock Bundle expires without a new one being bought. Buy another bundle in the Easy2Own App to unlock it. A soft-locked phone still allows emergency calls (112), the app and customer care.
Can I use Easy2Own on my Vodacom contract number?
Easy2Own runs on a prepaid SIM. Contract customers switching an existing number to Prepaid need to call 082 1958.
How do I pay off my Easy2Own phone?
Instalments and Unlock Bundles are paid through the Easy2Own App, at any EasyPay paypoint or at a Vodacom-branded store. Payment periods run from about 12 to a maximum of 24 months, and ownership passes to you at the end of the term or through the purchase option.