Telecoms & Internet · Contact details
FoneYam Contact Details
The FoneYam WhatsApp number is 0860 900 900, which is also the FoneYam contact number for the call centre. You can also use the free USSD code *134*33011#, email info@foneyam.co.za, or use the “Send us a message” form on foneyam.co.za/contact-us. The call centre is open Monday to Friday 08:00 to 18:00, Saturday 08:00 to 17:00, Sunday 09:00 to 16:00 and public holidays 09:00 to 17:00. FoneYam’s head office is at 1 Industrie Street, Kuils River, 7580. Every detail below was read from foneyam.co.za on 14 September 2026.
FoneYam contact details and WhatsApp number
| Channel | Contact |
|---|---|
| 0860 900 900 | |
| Phone (call centre) | 0860 900 900 |
| USSD (free) | *134*33011# |
| info@foneyam.co.za | |
| Online message | “Send us a message” form on foneyam.co.za/contact-us |
| Head office | 1 Industrie Street, Kuils River, 7580 |
For FoneYam customer service, the call centre and WhatsApp contact use the same number, 0860 900 900. Existing customers who use the online message form are asked to enter the contact number linked to their account so FoneYam can find the relevant rental.
FoneYam operating hours
| Day | Hours |
|---|---|
| Monday to Friday | 08:00 to 18:00 |
| Saturday | 08:00 to 17:00 |
| Sunday | 09:00 to 16:00 |
| Public holidays | 09:00 to 17:00 |
Use these hours when you need to contact FoneYam customer service by phone. The contact number for the call centre is 0860 900 900.
FoneYam USSD code
For the FoneYam USSD service, dial *134*33011# from your phone. FoneYam lists the USSD code as free, so it can be used without airtime. WhatsApp is also available at 0860 900 900.
Pay FoneYam online and use your reference number
To pay FoneYam online, FoneYam says you can use Payat with your contract reference number. Always use your unique contract reference number for an online payment so the money is allocated to your account. Payments can also be made in store at any participating PEP, Ackermans, Dunns or HiFi Corp, and you can set up a recurring debit order for monthly payments.
If you do not know your reference number, contact FoneYam on 0860 900 900, use WhatsApp on the same number, or dial *134*33011#. Have the phone number linked to your account available so FoneYam can identify your rental.
Missed FoneYam payments and locked phones
FoneYam’s guide says a device is locked remotely using its pre-installed security software if a payment is missed. The device remains locked until the missed payment is made.
If you know you cannot make a payment on time, FoneYam says to contact customer service as soon as possible. It says it can offer an extension of your payment due date to help you catch up and avoid being locked out. The customer service contact number is 0860 900 900.
How FoneYam smartphone rentals work
FoneYam rents smartphones rather than selling them on a network contract. According to FoneYam’s rental guide, the standard rental period is 13 months and 7 days. You pay 30% of the device’s retail selling price upfront when collecting the phone, followed by a second “day-7” payment seven days later. There are then 12 monthly payments, with the first due 30 days after the day-7 payment.
Qualifying customers can also use FoneYam’s Refone product, which is paid over 19 months. To apply, you need a valid South African ID or passport and must be 18 or older. Applications can be made online, by WhatsApp, or at selected PEP, Ackermans, Dunns or HiFi Corp stores.
FoneYam says rentals from 4 November 2024 include free insurance covering death, disability, loss of income, and a lost or stolen device.
Lost or stolen FoneYam phones
If a rented phone is lost or stolen, contact FoneYam straight away on 0860 900 900 or through WhatsApp on the same number. FoneYam says it can lock the device remotely to protect your personal information. Its free insurance on rentals from 4 November 2024 covers a lost or stolen device.
FoneYam also publishes an article on its site about phone rental scams and myths. It says applications should be made through foneyam.co.za, FoneYam’s WhatsApp number or selected PEP, Ackermans, Dunns and HiFi Corp stores.
FoneYam phones and rental prices
FoneYam’s website lists smartphones from brands including Samsung, Motorola, Honor, Xiaomi, Hisense and Vivo. Its price calculator covers devices valued from about R1,300 to R7,000 and shows the upfront, day-7 and monthly payments for a device.
What happens at the end of a FoneYam rental
When the rental period ends, FoneYam says you can buy the phone at its fair market value, typically between R15 and R165 depending on the device. The other option is to return it to any PEP store and apply for a new device. FoneYam says you cannot upgrade mid-rental and also notes that it is governed by the Consumer Protection Act.
Frequently asked questions
What is the FoneYam WhatsApp number?
The FoneYam WhatsApp number is 0860 900 900. It is the same number FoneYam lists for its call centre.
What is the FoneYam contact number?
The FoneYam contact number for the call centre is 0860 900 900. The same number is used for WhatsApp.
How do I pay FoneYam online?
FoneYam says you can pay online via Payat using your unique contract reference number. Use that reference number so the payment is allocated to your account.
How do I contact FoneYam customer service?
Contact FoneYam customer service on 0860 900 900, use WhatsApp on the same number, dial *134*33011#, email info@foneyam.co.za, or use the “Send us a message” form on foneyam.co.za/contact-us.
What are the FoneYam operating hours?
The call centre operates Monday to Friday 08:00 to 18:00, Saturday 08:00 to 17:00, Sunday 09:00 to 16:00 and public holidays 09:00 to 17:00.
Sources
- FoneYam Contact Us page, foneyam.co.za/contact-us, read 14 September 2026
- FoneYam home page and rental guide “How Long Can You Rent a Smartphone? Understanding FoneYam’s Rental Terms”, foneyam.co.za, read 14 September 2026