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Herotel Contact Details

Verified 26 September 2026Updated 5 October 2026Official source onlyIndependent directoryPublished by Silas T Nkoana, Cape TownReport a wrong number

The Herotel contact number is 087 656 7100, which Herotel calls its Help Centre for speaking to an agent. It also runs WhatsApp chat on 060 069 7999. The Herotel Worcester branch answers on 023 004 0040 at 61 Somerset Street. Business customers have separate numbers through Herotel Business, and Herotel lists more than 80 local branches with their own regional lines. The details below were read on herotel.com and herotelbusiness.com on 16 September 2026.

ContactDetails.co.za is an independent directory. We are not Herotel, and we cannot check coverage, log a fault or change a package for you.

Herotel contact details at a glance

What it is forContact
Help Centre: speak to an agent, sales (“Call sales” on the voice and compliance pages)087 656 7100
WhatsApp chat: live chat, callback requests, installations, package changes, billing060 069 7999
Branch sales emailsales@herotel.com
Herotel Business, Pretoria office+27 12 111 1886, 60 Glenwood Road, Pretoria, 0081
Herotel Business, Stellenbosch office+27 21 880 2228, 98 Dorp Street, Stellenbosch 7600
Information Officer (personal information complaints)privacy@herotel.com
Legal notices, attention: Legal Advisorlegal@herotel.com
Customer portal login (account, prepaid fibre purchases)portal.herotel.com/auth/login
Herotel Worcester, Vredendal and Oudtshoorn (Western Cape regional line)023 004 0040
Herotel Gqeberha (Port Elizabeth) and Uitenhage041 365 5411

Herotel does not publish hours for the Help Centre or for WhatsApp, and none of the pages we read describes WhatsApp as a 24-hour service. Herotel’s FAQ page shows “Call sales: +27 12 121 1234”, which looks like a placeholder, while its other pages show 087 656 7100 for sales. Use 087 656 7100. On the branch list the email is shown as sales@herotel.com, but the link behind it opens sales@wes.herotel.com.

What Herotel sells

Herotel Telecoms (Pty) Ltd is an internet service provider with branches listed in all nine provinces. For home customers it sells HeroFibre, HeroWireless (fixed wireless for places without fibre), HeroPrepaid fibre, HeroVoice home VoIP calling and the evry brand. Its contact page says local teams can help with new installations and coverage checks, package upgrades and changes, billing and account support, and business connectivity. You can check coverage with the address checker on herotel.com.

Herotel Business sells business fibre, fixed wireless, fixed LTE and 5G, heroWAN SD-WAN, managed Wi-Fi, dark fibre and co-location. It also sells Cloud Call, a hosted voice service that sends business calls over fibre or LTE data. Cloud Call and business support queries go to the Herotel Business office numbers above or to the “Talk to an expert” form on herotelbusiness.com.

Herotel wifi (HeroWireless) prices and contact number

Herotel wifi for homes is sold as HeroWireless. The HeroWireless sales number is 087 656 7100, and the same national WhatsApp line, 060 069 7999, handles wireless queries.

  • Prices: packages are listed “From R579 per month”, “From R789 per month” and “From R1049 per month”, all uncapped with local support.
  • Speeds: the standard wireless packages are 10/2, 10/5 and 15/5 Mbps.
  • Installation fee: a once-off R2500, with a free-to-use router. Herotel offers flexible payment options for this fee, including Payflex.
  • Contract: no long-term contract. You cancel with a calendar month’s notice, but cancelling within the first 12 months triggers a R1500 clawback fee for the subsidised installation.
  • Installation time: Herotel aims for 3 to 5 working days from sign-up for wireless; fibre installation normally takes 1 to 2 weeks.
  • Every package is subject to an address check, and herotel.com has a GPS “Find your coordinates” tool.

Herotel branches and regional numbers

Herotel does not call any office its head office. Its Master Service Terms give 98 Dorp Street, Stellenbosch, 7600 as the address for legal notices, and that is also the address of the Herotel Stellenbosch branch (021 300 0142). Herotel lists branches with their own lines across the country, and many branches share a regional number: 018 285 1000, for example, also serves Orkney, Khuma, Kanana and Kgotsong. Some entries look wrong: the Kroonstad branch and the Ikageng container in Potchefstroom both show 015 297 3816, a Limpopo line. If a regional line cannot help, use 087 656 7100. For any other town, use “Find a branch” on the Herotel contact page and choose your province. There is no WhatsApp line for a single branch: the WhatsApp number is the same national 060 069 7999 everywhere.

BranchAddressPhone
Herotel Potchefstroom39 Poortman Street, Potchindustria, Potchefstroom, 2531018 285 1000
Herotel Klerksdorp97 Ian Street, Flimieda, Klerksdorp, 2571018 285 1000
Herotel Jouberton containers (Klerksdorp)2525 Ntlangano Street and 18562 Jabulani Street, Jouberton018 285 1000
Herotel Bethlehem6 Theron Street, Bethlehem058 110 0214
Herotel Thorisong Bethlehem2480 Thejane Street, Thorisong, Bethlehem058 110 0214
Herotel Tshwane2nd Floor, The Aviary Building, 60 Glenwood Road, Lynnwood, Pretoria012 940 8234
Herotel Worcester61 Somerset Street, Worcester023 004 0040
Herotel Vredendal24 Kerk Road, Vredendal023 004 0040
Herotel Oudtshoorn19 High Street, Oudtshoorn, 6625023 004 0040
Herotel Gqeberha (Port Elizabeth)63 Worraker Street, Newton Park, Gqeberha, 6045041 365 5411
Herotel Uitenhage (Corkwood)77 Graaff Reinet Road, Mosel, Uitenhage, 6229041 365 5411
Herotel Rosedale (Kariega)42 Bloekom Road, Thomas Gamble, Kariega, 6241041 365 5411
Herotel East London2B Esprit House, St Helena Rd, Beacon Bay North, East London, 5201087 350 4000
Herotel Nelspruit MbombelaBlock C 2nd Floor, 4 Cascades, Riverside, Nelspruit, 1200013 813 0000
Herotel Lydenburg38 Burger Street, Lydenburg (Mashishing), 1120013 813 0000
Herotel Mafikeng Container1754 Kemonosi Street, Montshiwa Unit 2, Mafikeng, 2790018 011 0411
Herotel Vryburg14 Van Niekerk Street, Vryburg, 8600018 011 0411

Herotel Worcester contact number

The Herotel Worcester contact number is 023 004 0040, at 61 Somerset Street, Worcester, email sales@herotel.com. Worcester, Vredendal, Oudtshoorn, Robertson, Lutzville and Mossel Bay all list this same regional line and sales@herotel.com, so it also answers for Herotel Vredendal (24 Kerk Road) and Herotel Oudtshoorn (19 High Street).

Herotel Port Elizabeth, Uitenhage and East London

Herotel lists its Port Elizabeth branch under the name Gqeberha: 63 Worraker Street, Newton Park, phone 041 365 5411. The Uitenhage (Corkwood) and Rosedale (Kariega) branches use the same 041 365 5411. Herotel East London, at 2B Esprit House, St Helena Rd, Beacon Bay North, is on 087 350 4000.

Herotel Nelspruit, Lydenburg, Mafikeng and Vryburg

Herotel Nelspruit Mbombela and Herotel Lydenburg both use 013 813 0000. Herotel Mafikeng and Herotel Vryburg both use 018 011 0411. Addresses are in the branch table above.

Herotel Klerksdorp

Herotel Klerksdorp is at 97 Ian Street, Flimieda, Klerksdorp, 2571, phone 018 285 1000, email sales@herotel.com. Herotel’s local offices handle new installations and coverage checks, package changes, billing and account support, and Herotel asks people wanting wireless internet to contact their nearest local office. Cancellations are handled by your local branch account department.

Herotel trading hours

Herotel does not publish office, branch or Help Centre trading hours: its branch list shows only address, phone and email. Use 087 656 7100 or WhatsApp 060 069 7999.

Problems, cancellations and complaints

  • Report the problem on WhatsApp (060 069 7999) or to the Help Centre (087 656 7100), and keep the reference number.
  • If you want to cancel, Herotel’s Master Service Terms require at least one calendar month’s written notice, and early termination charges can apply during a minimum term.
  • A complaint about how Herotel handles your personal information goes to privacy@herotel.com, and then to the Information Regulator at POPIAComplaints@inforegulator.org.za.

Herotel technical support and after-hours number

Herotel publishes no separate technical support, after-hours or Gauteng WhatsApp number, and no support hours. The support routes are the national Help Centre on 087 656 7100 and the single national WhatsApp line 060 069 7999.

Herotel customer login and portal

The Herotel customer portal is at portal.herotel.com/auth/login, linked from the Login button on herotel.com. Prepaid customers who are already signed up buy prepaid fibre online by logging in to this portal.

How to pay Herotel

  • Prepaid fibre: buy online through the customer portal, or at any Kazang or EasyPay outlet. Ask for Bill Payment, enter your unique EasyPay account number and pay the exact voucher amount.
  • Wireless installation fee: flexible payment options, including Payflex.
  • Monthly accounts: Herotel’s public pages do not list payment methods for post-paid accounts. Billing queries go to your local branch or WhatsApp 060 069 7999.

In Klerksdorp? Herotel’s Klerksdorp branch and its Jouberton and Khuma outlets are listed on our Herotel Klerksdorp contact details page.

Frequently asked questions

What is the Herotel Worcester contact number?

Herotel Worcester, 61 Somerset Street, is on 023 004 0040. The same line serves Vredendal and Oudtshoorn.

What is the Herotel wifi number?

Call HeroWireless sales on 087 656 7100 or WhatsApp 060 069 7999. Wireless packages are listed from R579 per month, with a once-off R2500 installation fee.

Does Herotel have a technical support or after-hours number?

No separate number is published. Use the Help Centre on 087 656 7100 or WhatsApp 060 069 7999.

What is the Herotel Port Elizabeth contact number?

Herotel Gqeberha (Port Elizabeth) in Newton Park is on 041 365 5411, the same line as Uitenhage.

How do I pay for Herotel prepaid fibre?

Log in to the customer portal, or pay at a Kazang or EasyPay outlet using the Bill Payment option and your EasyPay account number.

Sources