Vodacom Fibre Contact Details

Vodacom Fibre customer care is on 082 1904, and the fibre email address Vodacom gives in its fibre terms is 0821904@vodacom.co.za. To cancel Vodacom Fibre, call 082 1904 and select option 3; Vodacom requires 30 days’ notice. Vodacom’s WhatsApp number on its website is 082 622 3509; it does not list a separate fibre-only WhatsApp number. Vodacom’s fibre terms say fibre complaints can be raised on 082 1904 from 06:00 to 22:00, seven days a week. Every detail below was read from vodacom.co.za on 17 September 2026.

Vodacom Fibre customer care contact details

What you need	Contact
Vodacom Fibre customer care	082 1904
Vodacom Fibre email	0821904@vodacom.co.za
Fibre complaints	082 1904, 06:00 to 22:00, seven days a week
Cancel Vodacom Fibre	082 1904, option 3
Business fibre (FTTH) cancellations	0821904@vodacom.co.za
Installation: signed Subscriber Acceptance Certificate	FTTXSchedulingTeam@vodacom.co.za
Vodacom WhatsApp	082 622 3509
Vodacom general customer care	082 135 (free from a Vodacom phone), +27 82 135 from abroad

Vodacom’s contact page lists 082 1904 as the fibre line, separate from customer care (082 135), sales and upgrades (082 17844), cancellations for mobile contracts (082 1958) and repairs (082 1944). Vodacom’s fibre terms also say that where a fibre line runs on a partner network provider, Vodacom remains your main point of contact, and you should not contact the network provider directly unless Vodacom tells you to.

How to cancel Vodacom Fibre

• Call 082 1904 and choose option 3, as listed under “Fibre Cancellations” on Vodacom’s Cancel Contract page.
• Give 30 days’ notice. Vodacom asks you to confirm your contract’s end date and provide 30 days’ notice for cancellation.
• Changed your mind? To withdraw a fibre cancellation request, call customer care on 082 1904.
• Cancelling early: the fibre terms require at least one calendar month’s notice to end a fixed-term agreement early, and say you remain liable for a cancellation fee of R999 including VAT plus one month’s subscription.

On cancellation, Vodacom’s terms say unused data, voice minutes and other allocations are forfeited. Business customers cancelling a fibre-to-the-home (FTTH) service are directed to email 0821904@vodacom.co.za.

Vodacom Fibre complaints and escalation

According to Vodacom’s Fibre Broadband terms, raise a complaint with the Contact Centre on 082 1904 between 06:00 and 22:00 any day. If you feel it was not properly resolved, ask the consultant to escalate it to the Contact Centre Manager or an authorised delegate; Vodacom says it will acknowledge the escalation and give you a Service Request Reference number to use in all further correspondence. If you are still not satisfied, you can complain to ICASA at consumer@icasa.org.za or through icasa.org.za/pages/consumer-complaints.

Vodacom Fibre installation and router

Vodacom’s terms say fibre activation depends on a coverage check at your address after you order, and on credit vetting. A Vodacom Approved Installer does the installation. After installation you sign a Subscriber Acceptance Certificate and email it to FTTXSchedulingTeam@vodacom.co.za; if Vodacom does not receive it within 48 hours, the installation is treated as accepted and the service becomes billable. Vodacom supplies the Optical Network Terminal and a Wi-Fi router for the contract term. Its terms give the S90 Ultra Router a 12-month warranty and the S3 Router a 24-month warranty, and only a Vodacom Approved Installer may move or alter the equipment.

Vodacom Fibre plans and switching provider

Vodacom’s Fibre Broadband terms say its fibre services are sold on “Capped” and “Uncapped” monthly subscription plans, on asymmetrical or symmetrical bandwidths depending on the line speed, and that Vodacom does not warrant uninterrupted service. If your Vodacom Fibre runs on a partner network provider’s network, you can only migrate to a different licensee once your existing Vodacom Fibre service has been terminated and all outstanding charges, including any early termination charges, have been settled in full. The terms also describe non-standard installations, for example where the fibre cable on your property exceeds 8 metres, and say the charges for these vary, so ask Vodacom for the latest charges before installation starts. Details of the partner network providers are available from Vodacom on request.

Sources

• Vodacom Customer Care contact page, vodacom.co.za/vodacom/help/contact-us, read 17 September 2026
• Vodacom Cancel Contract page and Vodacom Fibre Broadband General Terms and Conditions, vodacom.co.za, read 17 September 2026