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Vodacom Legal Department Contact Details
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Vodacom does not publish a dedicated legal department number or mailbox: formal legal correspondence goes to the Vodacom corporate office on +27 11 653 5000, at 082 Vodacom Boulevard, Vodacom Valley, Midrand, 1685, or by email to the Company Secretary at companysecretary@vodacom.co.za. Vodacom (Pty) Ltd is a subsidiary of Vodacom Group Limited.
Requests for call data records, RICA ownership details and other third-party records, including subpoenas and court requests, go to Vodacom’s Law Enforcement Agency (LEA) department at accesslea@vodacom.co.za. The routes here are Vodacom’s own legal routes, not the Vodacom Legal Cover or VodaSure Legal Assist insurance products, which are legal-services insurance sold to customers. For everyday account help, see the main Vodacom contact details page.
Vodacom legal department contact details at a glance
| Route | Details |
|---|---|
| Vodacom corporate office (switchboard) | +27 11 653 5000 |
| Company Secretary (Vodacom Group) | companysecretary@vodacom.co.za |
| Law Enforcement Agency (LEA) department: call data records, RICA/ownership details, third-party record requests | accesslea@vodacom.co.za |
| Law Enforcement Agency (LEA) department telephone | 087 289 6104 / 087 289 6404 |
| Customer Care (own personal information requests; general) | 082 135 |
| Fraud disputes (new lines, upgrades, SIM swaps) | FraudDisputes@vodacom.co.za |
| Head office physical address | 082 Vodacom Boulevard, Vodacom Valley, Midrand, 1685 |
| Postal address | Private Bag X9904, Sandton, 2146 |
Which Vodacom route your legal matter needs
- Formal legal or corporate correspondence: send it to the corporate office at 082 Vodacom Boulevard, Vodacom Valley, Midrand, 1685, or by post to Private Bag X9904, Sandton, 2146. The switchboard is +27 11 653 5000, and the Company Secretary mailbox is companysecretary@vodacom.co.za.
- Records about calls, RICA or third parties: call data records, RICA and ownership details, itemised billing older than 90 days and all third-party requests go to the LEA department at accesslea@vodacom.co.za, telephone 087 289 6104 or 087 289 6404.
- Your own personal information: requests for your own records go to Customer Care, free on 082 135. Customer Care lines are open 24 hours.
- Fraud disputes: disputes over new lines, upgrades or SIM swaps go to FraudDisputes@vodacom.co.za.
What to send with a Vodacom records request
For a records request under the Promotion of Access to Information Act (PAIA), complete Prescribed Form 2 (Annexure A of Vodacom’s PAIA manual), address it to “The Head: Vodacom” and attach proof of identity. If illiteracy or a disability prevents you from writing the request, you may make it orally, and the LEA department or any Vodacom shop will help you complete the form.
For a fraud dispute, email your ID, an affidavit and your bank statements to FraudDisputes@vodacom.co.za. For formal correspondence, address it to Vodacom (Pty) Ltd, registration number 1993/003367/07.
How to work through the routes step by step
- Decide the matter type: your own account or personal information goes to Customer Care on 082 135; records about calls, RICA or third parties (including legal and court requests) go to the LEA department; corporate or legal correspondence goes to the corporate office or the Company Secretary.
- For a records request, complete PAIA Prescribed Form 2 and attach proof of identity.
- Send third-party and call data record requests to accesslea@vodacom.co.za (LEA, 087 289 6104 / 087 289 6404).
- Send formal legal correspondence to 082 Vodacom Boulevard, Midrand 1685 or Private Bag X9904, Sandton 2146. The switchboard is +27 11 653 5000.
- If call recordings are released to you under PAIA, Vodacom makes them available to be heard at a Vodacom shop.
Escalating a legal matter with Vodacom
Vodacom’s code of conduct says unresolved service complaints escalate internally, from the agent to a team leader, a supervisor and then a manager. For legal matters, Vodacom does not publish a separate escalation contact beyond the corporate office and Company Secretary routes above.
For other networks and providers, browse the telecoms and internet hub or the telecoms directory V listings.
Frequently asked questions
What is the Vodacom legal department number?
There is no standalone legal department line. Use the corporate office switchboard, +27 11 653 5000, or the Company Secretary at companysecretary@vodacom.co.za.
Where do I send a subpoena for Vodacom call records?
Call data records and third-party record requests go to the LEA department at accesslea@vodacom.co.za, telephone 087 289 6104 or 087 289 6404.
How do I request my own records from Vodacom?
Requests for your own personal information go to Customer Care on 082 135. Formal PAIA requests use Prescribed Form 2 with proof of identity.
Is Vodacom Legal Cover the same as the legal department?
No. Vodacom Legal Cover and VodaSure Legal Assist are legal-services insurance products, not Vodacom’s own legal department.
Sources
- Vodacom Group, Contact us: vodacom.com/contact-us.php, read 2026-09-26
- Vodacom, Access to Information Act (PAIA): vodacom.co.za/vodacom/privacy-policy/access-to-information-act, read 2026-09-26
- Vodacom, Help: contact us: vodacom.co.za/vodacom/help/contact-us, read 2026-09-26
- Vodacom, Code of conduct: vodacom.co.za/vodacom/terms/code-of-conduct, read 2026-09-26