Retail · Support
Edgars Account Contact Details
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The Edgars Account contact number is 0860 111 826, and the email address is edgarsenquiries@rcsgroup.co.za. Both belong to RCS, the credit provider that runs the Edgars Account on Edgars’ behalf, and both cover balances, payments, instalments, letters and statements. RCS is a registered credit provider and authorised financial services provider (NCRCP 38, FSP 44481).
Edgars sends every credit query on the account to RCS rather than handling it itself.
Edgars Account contact details at a glance
| Route | Details |
|---|---|
| Edgars Account credit queries (RCS) | 0860 111 826 |
| Edgars Account credit queries email (RCS) | edgarsenquiries@rcsgroup.co.za |
| Hours (RCS credit queries) | Monday to Friday 08h00 to 18h00; Saturday 09h00 to 18h00; Sunday 09h00 to 17h00 |
| Edgars Account Self Service (RCS) | ss.rcs.co.za/partner/edgars/self-service/ |
| Apply for the Edgars Account | Apply Now link on edgars.co.za/pages/edgars-account |
| Airtime, data or electricity on the Edgars Account | *120*20080# |
| Edgars Club account queries | 031 010 0005 (Monday to Friday 08h00 to 16h30) |
| Edgars Club account queries email | edgars.customercare@retailability.co.za |
| Life insurance products (Hollard), account protection | 0860 111 343 |
| Hollard life insurance email | hpsadmin@hollard.co.za |
Edgars Account contact number and email
Call RCS on 0860 111 826 or email edgarsenquiries@rcsgroup.co.za. The line is open Monday to Friday from 08h00 to 18h00, Saturday from 09h00 to 18h00 and Sunday from 09h00 to 17h00.
Edgars’ contact page is the source for both values: it says all credit related queries on the Edgars Account go to RCS. The same Edgars contact details page handles store and online shopping questions separately, which is why the account routes sit on their own line and mailbox.
Edgars Account Self Service
Sign in or register on the Edgars Account Self Service site that RCS runs, at ss.rcs.co.za/partner/edgars/self-service/. There you can check your available credit, pay your account, view transactions, download statements and update your details without waiting on the phone line.
Paying your Edgars Account
The account can be paid in these ways:
- Debit order: activate it by emailing edgarsenquiries@rcsgroup.co.za with proof of your bank details.
- In store with your card.
- ATM, EasyPay or EFT: use your 19-digit Edgars account number as the reference. The number is in the top right-hand corner of your monthly statement.
Airtime, data or electricity can also be bought on the account by dialling *120*20080#.
Edgars lists these account benefits: 3 or 6 months interest-free plans; revolving, 24-month or 36-month repayment plans; use at Pick n Pay, Checkers, Game, Shoprite, Makro and Builders; up to 3 additional cards; and free SMS notifications.
Applying for the Edgars Account
Account Protection is required before you can apply. You either take it through Hollard or cede existing insurance, and then complete the Edgars Account application form from the Apply Now link on the Edgars Account page at edgars.co.za/pages/edgars-account.
- Arrange Account Protection, through Hollard or by ceding your own cover.
- Complete the Edgars Account application form.
- Once approved, sign in or register on the RCS self-service site to manage the account.
Questions about the Hollard life insurance products that provide account protection go to Hollard on 0860 111 343 or hpsadmin@hollard.co.za.
Edgars Club is not the Edgars Account
The Edgars Account is Edgars’ store credit card; Edgars Club is the loyalty and benefits programme, and its account queries have their own line. Edgars does not publish a separate escalation line for the Edgars Account, so a complaint about the account goes in writing to edgarsenquiries@rcsgroup.co.za, quoting your 19-digit account number, and you keep the reply.
If your query is about Edgars Club rather than the credit account, call 031 010 0005 (Monday to Friday 08h00 to 16h30) or email edgars.customercare@retailability.co.za. Edgars Club’s general loyalty and benefits line is 086 198 8899.
For other store accounts and retailers, browse the retail hub or the retail directory E to F.
Frequently asked questions
What is the Edgars Account contact number?
Call RCS on 0860 111 826 for balances, payments, instalments, letters and statements on the Edgars Account.
What is the Edgars Account email address?
Email edgarsenquiries@rcsgroup.co.za. The same address activates a debit order when you send proof of your bank details.
Where do I find my Edgars account number?
Your 19-digit Edgars account number is in the top right-hand corner of your monthly statement. It is also the reference to use when paying by ATM, EasyPay or EFT.
Can I buy airtime with my Edgars Account?
Yes. Dial *120*20080# to buy airtime, data or electricity on the account.
Is Edgars Club the same as the Edgars Account?
No. Edgars Club account queries go to 031 010 0005 or edgars.customercare@retailability.co.za, while the Edgars Account credit card is handled by RCS on 0860 111 826.
Sources
- Edgars, Contact us: edgars.co.za/pages/contact-us, read 2026-09-26
- Edgars, Edgars Account: edgars.co.za/pages/edgars-account, read 2026-09-26
- Edgars, Paying your Edgars Account: edgars.co.za/pages/paying-your-edgars-account, read 2026-09-26