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Edcon Contact Details

Verified 2 September 2026Updated 5 October 2026Official source onlyIndependent directoryPublished by Silas T Nkoana, Cape TownReport a wrong number

Edcon does not exist as a trading company any more, and edcon.co.za no longer resolves to a website. The group that owned Edgars, Jet and CNA entered business rescue in 2020 and its brands were sold off to separate owners, so there is no Edcon head office, call centre or account line left to reach. What you actually need is the company that now owns whichever brand your query relates to.

Who to contact for Edgars, Jet and the old Edcon policies

Two different companies absorbed the parts of Edcon that most queries are about, and a third still administers some of the old insurance policies.

QueryWho handles it and where to go
Edgars customer care, now operated by Retailability031 010 0005, edgars.customercare@retailability.co.za
Edgars online orderswebqueries@retailability.co.za
Edgars account balances, statements and payments, handled by RCS0860 111 826, edgarsenquiries@rcsgroup.co.za
Jet, now a TFG brandcustomerservices@tfg.co.za
Dental cover sold under the old group, administered by Denis0860 033 266, Edcon@denisinsurance.com
Edgars customer care hoursMonday to Friday 08h00 to 16h30, Saturday 08h00 to 16h30, Sunday 09h00 to 14h00
Edgars account queries through RCS hoursMonday to Friday 08h00 to 18h00, Saturday 09h00 to 18h00, Sunday 09h00 to 17h00

The dental mailbox is the only one still carrying the Edcon name. Denis Insurance kept the original address rather than renaming it, so a dental policy taken out through the old group is still serviced at an Edcon address even though the group behind it is gone.

What Edcon was and why its numbers are gone

Edcon was a holding company rather than a shop. It did not sell anything directly to the public, which is why there was never a useful Edcon customer number even when the group was trading. Queries went to the individual chains, and that is still the position now, except that the chains no longer share an owner.

Edgars is now owned and run by Retailability. The clearest evidence of the move is in the dialling code: the customer care line is an 031 Durban number rather than the Johannesburg numbers the old group used, because Retailability runs the brand from KwaZulu-Natal. Every Edgars service mailbox now ends in retailability.co.za, and the store card itself sits with RCS rather than with the retailer.

Jet was bought by The Foschini Group and is now one of the TFG brands. The old jetonline.co.za address redirects to the Jet section of bash.com, which is the TFG online store, and a Jet account is now a TFG Money account rather than an Edcon one.

The jet.co.za warning before you email Jet

One warning worth having before you dial or email. The domain jet.co.za belongs to an unrelated business that has nothing to do with the clothing chain, and the support address published there does not reach Jet stores or TFG. Anyone looking for Jet by name lands there easily, so check that the site you are on mentions TFG before you send anything to it.

There is no Edcon head office to visit or write to

The old group address should not be used for correspondence, and post sent to it will not reach anyone who can act on it. For anything involving a physical shop, use the store finder on the relevant brand website rather than a head office, because store hours and stock are handled at store level.

Where a complaint about the old Edcon brands goes

Escalation follows the brand rather than the old group, so the first question to settle is which company holds the thing you are complaining about.

  • A store, a product or an online order: the retailer, meaning Retailability for Edgars or TFG for Jet
  • An account balance, a statement, a listing or a payment dispute: RCS for Edgars, TFG for Jet
  • An insurance policy sold under the old group: the administrator named on the policy document, not the retailer

Both will ask for proof that you approached the company first, so keep the reference number from that attempt.

Frequently asked questions

Does Edcon still exist?

No. Edcon entered business rescue in 2020 and its brands were sold to separate owners, and edcon.co.za no longer resolves to a website.

Who do I contact about my Edgars account?

The store card sits with RCS, so account balances, statements and payments go to 0860 111 826 or edgarsenquiries@rcsgroup.co.za. Store and product queries go to Retailability on 031 010 0005.

How do I contact Jet?

Email customerservices@tfg.co.za. Jet is a TFG brand, and jetonline.co.za now redirects to the Jet section of bash.com.

Is there an Edcon head office number?

No. There is no Edcon head office, call centre or account line left to reach, and the old group address should not be used for correspondence.

Sources

  • edgars.co.za contact page, for the Retailability and RCS numbers, mailboxes and operating hours
  • edgars.co.za service mailboxes, which confirm Retailability as the operator of the brand
  • jetonline.co.za, which redirects to the Jet section of bash.com and confirms Jet as a TFG brand
  • edcon.co.za, which no longer resolves

All contact details on this page were read from the operating companies own websites and verified on 2 September 2026.

Additional contact routes