Edcon no longer exists as a trading group. It went into business rescue in 2020, and its retail chains were sold on: Edgars to a new owner and Jet into The Foschini Group.
An account or a lay-by that was with an Edcon chain moved with that chain, and the current owner of the brand is who holds the record.
Your statement names the party collecting now. If a debit order is still running under an unfamiliar name for a store account, that name is where the account sits, and it is the party to query before disputing anything with your bank.
This page covers how to contact Edcon in South Africa. The details below were taken from the official Edcon contact page rather than from any third-party directory.
ContactDetails.co.za is an independent directory. We are not Edcon and cannot act on your behalf. Everything on this page is a routing aid so you reach the right official channel quickly.
Edcon contact numbers
Edcon is no longer trading, so there is no contact number to publish. We have not listed an old number, because a number that once belonged to a company that has stopped operating either reaches nobody or reaches whoever holds it now.
We have deliberately not published a number here. An unverified number is worse than none: it sends people to whoever happens to answer it, which is exactly the mechanism behind contact-detail scams.
Edcon no longer exists as a trading group. It went into business rescue in 2020, and its retail chains were sold on: Edgars to a new owner and Jet into The Foschini Group. Searching for Edcon today reaches a company that is no longer trading. An account or a lay-by that was with an Edcon chain moved with that chain, and the current owner of the brand is who holds the record. Your statement names the party collecting now.
Self-service options before you call
- Check the organisation’s own official website, which carries the current contact details.
- Calling outside peak times. Monday mornings and the hour after 17:00 are usually the worst for South African contact centres.
What to have ready before you call
- A clear one line summary of what you need resolved.
- Your account, order or reference number if you already have one.
- The identity document or account holder details, since most South African providers verify who you are before discussing an account.
- Dates, amounts and any error message exactly as it appeared.
- A pen and paper for the reference number. Ask for one every time, because without it a follow up call starts from nothing.
Lay-by, accounts and store credit
- A lay-by cancellation costs you at most one percent. If you cancel, the retailer may keep no more than one percent of the purchase price as a charge and must refund the rest.
- If the goods are unavailable when you finish paying, you are entitled to a full refund with interest, or to a comparable substitute if you prefer.
- A store account is a credit agreement under the National Credit Act. Ask for the total cost of credit in rands rather than comparing monthly instalments.
- Check what insurance has been added. Credit life cover is commonly bundled into a store account, and where cover is required you may generally substitute your own policy.
- An account does not close itself. Settling the balance and closing the account are two different instructions, and dormant accounts attract fees.
Unresolved credit complaints go to the National Financial Ombud on 0860 800 900, and conduct complaints about a credit provider go to the National Credit Regulator on 0860 627 627.
Complaints and escalation
If a first call does not resolve the matter, escalate through the business’s own complaints process first, in writing and with the till slip and a reference number. Unresolved consumer complaints go to the Consumer Goods and Services Ombud on 0860 000 272, free of charge, or by WhatsApp on 081 335 3005. The National Consumer Commission on 012 065 1940 handles contraventions of the Consumer Protection Act itself.
Keep a short written log of each contact: the date, the channel you used, the name of the agent and the reference number. Most consumer complaint processes ask for exactly that history, and having it ready is usually the difference between a fast resolution and starting over.
Avoiding fake Edcon contact numbers
Contact details for well known South African brands are a common target for impersonation. Numbers that look official appear in search ads, social media replies and cloned websites, and the person answering is not Edcon.
- Reach Edcon through the official site at its official website rather than through a number in a search advert or a social media reply.
- Edcon will never ask you for your full card number, PIN, CVV, online banking password or a one time PIN. Nobody legitimate needs those to help you.
- Treat any caller who creates urgency, asks you to install remote access software, or asks you to move money to a safe account as fraudulent, and end the call.
- If you are unsure whether a call was genuine, hang up and dial the official number yourself rather than calling back a number the caller gave you.
Related contact pages
Frequently asked questions
What is the Edcon contact number?
We do not publish one, because we could not confirm a number on an official source. Numbers do circulate on directory sites, and we do not republish those.
How do I know a Edcon number is genuine?
Check it against the official site at its official website. A number that only appears in a search advert, a social media reply or a third-party directory should not be trusted for anything involving your account, your money or your identity document.
What should I do if nobody resolves my query?
Ask for the complaint reference and the escalation path on your first call, then follow the escalation route described above. Keep the dates, agent names and reference numbers, because every formal complaint process will ask for them.
Can ContactDetails.co.za resolve this for me?
No. We are an independent directory, not Edcon, and we have no access to your account. Everything here is a routing aid so that you reach the correct official channel with the right information in hand.
Is there a cost to calling these numbers?
South African 0860 and 0861 numbers are charged at a share-call or standard rate depending on your provider, and 0800 numbers are toll free from a landline. Calls from a mobile are billed at your own operator’s rate, so check your plan if cost matters.
Contact routes on this page were checked against official sources on 23 August 2026. If you find a detail that has changed, the official source is always the authority.