Fair Price Contact Details

Fair Price is a South African furniture and appliance retailer selling in store and online, largely on credit. The contact details below were read from the Fair Price Help Center on 31 August 2026.

Official contact channels

• Head office telephone: 087 740 2101
• Operating hours: Monday to Friday, 8:00am to 4:30pm
• Closed: Sundays and public holidays
• Online: the Help Center on fairprice.co.za, with routes for in-store purchases, online purchases and contacting a department

The head office closes at 4:30pm, earlier than most retail call centres, so a late-afternoon call will not connect. Fair Price publishes Monday to Friday hours and states that Sundays and public holidays are closed, without specifying Saturday – confirm before relying on weekend cover.

The 087 prefix is a national non-geographic number, so it costs the same from anywhere in South Africa.

What this organisation provides

Fair Price sells furniture, appliances and homeware through stores and an online shop. Its Help Center is organised around the questions it actually receives, and the categories are a useful guide to where your query belongs:

• In-store purchases
• Online purchases
• Contacting a department
• Locating a store
• Frequently asked questions, and terms and services

Account holders can use My Account, Track My Order and Returns online, which resolves most delivery and order questions without a call.

Before contacting Fair Price, have the invoice or order number, the store you bought from, and the date. Because much of what it sells is bought on credit, keep the credit agreement as well as the invoice – a query about instalments is answered from the agreement, not the till slip.

Address and operating information

• Head office: 8 Rente Street, Ormonde, Johannesburg South, 2091
• Visits: by appointment only

Do not travel to the head office without an appointment. Fair Price states plainly that this location does not offer walk-in customer service – it is an administrative office, not a store or a service counter. Use the Locating a Store tool to find a branch if you need to deal with someone in person.

Support and escalation routes

Start with the store that sold you the item, then head office on 087 740 2101 within the published hours. Quote the invoice number and the store name, ask for a reference, and follow up in writing so the complaint carries a date.

If Fair Price does not resolve it, the route depends on what the complaint concerns:

• Goods, delivery, defects, returns and refunds: a consumer complaint under the Consumer Protection Act, administered by the National Consumer Commission
• A credit agreement, instalments or reckless lending: National Credit Regulator, 0860 627 627, complaints@ncr.org.za
• Insurance sold alongside the account: National Financial Ombud Scheme, 0860 800 900, info@nfosa.co.za

Ask which registered entity holds your credit agreement and for its National Credit Regulator registration number before escalating – on furniture retail the seller and the credit provider are often different companies, and a regulator will ask which one the complaint is against.

Sources

• fairprice.co.za Help Center contact page, read 31 August 2026
• ncr.org.za and nfosa.co.za published contact details