Takealot Contact Details

The Takealot customer support number is 087 362 8000. It is published in Takealot’s own platform terms and conditions, which tell customers to lodge a complaint through the Help Centre or to contact the Customer Support team on that number. For most queries, though, Takealot’s preferred route is its Help Centre at takealot.com/help-centre: find the topic that matches your problem and use the Contact Us button at the bottom of it, which sends your query to the agent best equipped to handle it. Takealot’s official online shopping website is www.takealot.com. Everything below was read from takealot.com’s Help Centre and Takealot’s terms on 14 September 2026, and from its terms and returns policy on 25 September 2026.

Takealot contact details at a glance

What you need	Contact
Customer Support team	087 362 8000
Queries about an order, delivery, return or refund	Help Centre topic, then Contact Us, then the Get in Touch form
Customer service email	None published: use the Help Centre Contact Us form or 087 362 8000
Returns drop-off	Any Takealot pickup point (list at takealot.com/takealot-pickup-points)
Legal notices and documents	legal@takealot.com
Head office (legal notices)	12th Floor, 10 Rua Vasco Da Gama Plain, Foreshore, Cape Town, 8001
Suspicious or fraudulent activity	“Report suspicious or suspected fraudulent activity” topic in the Help Centre

Calling Takealot customer care

Takealot’s terms list 087 362 8000 as the phone number for Takealot Online (RF) (Pty) Ltd and as the number for its Customer Support team. Takealot does not publish call centre hours alongside it. Before you call, have your order number ready, together with the email address or mobile number on your Takealot account. Takealot’s Help Centre explains that it asks customers to verify their identity when they make contact, so expect to confirm your details before an agent discusses an order.

Takealot’s own Help Centre page “How to contact us” still recommends the Help Centre over the phone for most questions. The reason is routing: a query submitted from the matching topic reaches the team that deals with that kind of problem, while a general call may need to be passed on.

Takealot email address

Takealot does not publish a customer service email address in its terms, returns policy or privacy policy. The only email it publishes, legal@takealot.com, is for legal notices. For enquiries and complaints, use the Help Centre Contact Us form or call 087 362 8000.

How to contact Takealot through the Help Centre

• Go to takealot.com/help-centre and use the search bar to find the topic closest to your query.
• If the topic does not solve it, select the Contact Us button at the bottom of that topic.
• Complete and submit the Get in Touch form with as much detail as possible, including your order number.

Takealot says your query is then directed to a customer service agent, who responds as soon as possible. The form can be submitted at any time of day.

Takealot delivery team contact

Takealot does not publish a separate phone number for its delivery team. Delivery questions, such as a late parcel, a missed delivery or a collection from a pickup point, go through the Delivery topics in the Help Centre, where you can also track an order. Be cautious of anyone who phones or messages you about a delivery and asks for banking details or an extra payment to release a parcel. Check the order in your Takealot account instead, and report anything suspicious through the Help Centre’s fraud topic.

Takealot courier services contact number

Takealot does not publish a courier or delivery-team phone number in its terms or returns policy. Delivery queries go through the Help Centre or Customer Support on 087 362 8000. For returns, Takealot either arranges to collect the item from you, or you drop it at any Takealot pickup point within 7 days of logging the return. Large items and alcohol must be collected.

Returns, refunds and account questions

The Help Centre is organised around the moments that usually cause contact: delivery, collection, returns, refunds, orders and cancellations, and payments, promotions and gift vouchers. Several jobs can be done without an agent, including viewing orders, tracking a delivery, tracking a return, cancelling a return and checking credit and refunds. The Data & Privacy section covers account tasks, including verifying your email address or mobile number, resetting a password, setting up Two-Step Verification, updating your email address, and requesting deletion of your account or personal information.

Takealot refunds

When you log a return, you choose account credit, a refund the same way you paid, or a replacement. The returns policy sets these timelines:

• Wrong items, items damaged on delivery, missing parts or change-of-mind returns: within 30 days of delivery. Defective items: within 6 months.
• Credit loads within 2 business days after the return is accepted, and must be used within 3 years.
• Refunds take 3 to 5 business days to reflect. If the original payment method is unavailable, Takealot asks for and verifies your bank details, which can take longer.
• Any value paid with a voucher is returned as non-refundable account credit.

For a refund query, call Customer Support on 087 362 8000 or use the Help Centre.

Takealot complaints and escalation

Takealot’s terms set out the complaints route. If you have a complaint about goods or services bought on the platform, from Takealot or from another seller on it, lodge it through the Help Centre or call Customer Support on 087 362 8000. Takealot says most problems can be resolved this way.

Keep your order number, dates and any Takealot reference, so you can show what you have already tried if you need to follow up.

Takealot head office and company details

Takealot’s registered name is Takealot Online (RF) (Pty) Ltd, registration number 2010/020248/07, and its main business is online retail. Legal notices and documents must be sent in writing to the head office at 12th Floor, 10 Rua Vasco Da Gama Plain, Foreshore, Cape Town, 8001, or by email to legal@takealot.com. That address is for legal correspondence, not for returns or customer service visits. Takealot also holds a retail off-consumption liquor licence, number WCP/040408.

Takealot offices in Durban, Johannesburg, East London and other towns

Takealot does not publish regional office or depot phone numbers for Durban, Johannesburg, East London, Middelburg, Makhado or elsewhere. The only address in its terms is the Cape Town head office, for legal notices. Walk-in points are Takealot pickup points, listed at takealot.com/takealot-pickup-points. Use 087 362 8000 from anywhere in South Africa.

Takealot online shopping: official website and app

Takealot Online (RF) (Pty) Ltd is an online retailer, and its official website for online shopping in South Africa is www.takealot.com. Takealot also has a shopping app, listed on the Apple App Store as takealot.com. Customer help for online orders is at www.takealot.com/help-centre.

Frequently asked questions

What is the Takealot contact number?

Takealot Customer Support is on 087 362 8000.

Does Takealot have a courier contact number?

No courier or delivery number is published. Use the Help Centre delivery topics or call 087 362 8000.

How do I contact Takealot by email?

Takealot publishes no customer service email. Use the Contact Us button in the Help Centre, which sends your query to the right team. legal@takealot.com is for legal notices only.

How long does a Takealot refund take?

Refunds take 3 to 5 business days to reflect after the return is accepted. Account credit loads within 2 business days.

What is the official Takealot website?

www.takealot.com.

Sources

• Takealot Terms of our Platform (Important information about us, Lodging complaints, Sending legal notices), terms-and-policies.takealot.com, read 14 September 2026
• Takealot Help Centre, How to contact us and Data & Privacy topics, takealot.com/help-centre, read 14 September 2026
• Takealot Terms of our Platform, terms-and-policies.takealot.com/terms-conditions/, read 25 September 2026
• Takealot Returns Policy, terms-and-policies.takealot.com, read 25 September 2026
• Takealot website (app store link), takealot.com, read 25 September 2026