Mall of Tembisa is in Tembisa, in the City of Ekurhuleni, Gauteng.
Pedros restaurants are franchised, and the group does not publish individual restaurant numbers centrally. A menu, a price or an order belongs to the restaurant.
Menus and prices differ between outlets, because a franchisee sets its own pricing within the brand’s rules. A promotion advertised nationally may not run at every store, and that is lawful.
This page covers how to contact Pedros in South Africa. The details below were taken from the official Pedros contact page rather than from any third-party directory.
ContactDetails.co.za is an independent directory. We are not Pedros and cannot act on your behalf. Everything on this page is a routing aid so you reach the right official channel quickly.
Pedros contact numbers
These routes were verified against the official Pedros contact page on 23 August 2026. Contact numbers do change, so confirm on the official page before relying on one for anything urgent.
| What it is for | Contact |
|---|---|
| General email | [email protected] |
| Consumer Goods and Services Ombud | 0860 000 272 |
| CGSO WhatsApp | 081 335 3005 |
Pedros restaurants are franchised and the group does not publish individual restaurant numbers centrally. A menu, a price or an order belongs to the restaurant; a complaint the restaurant has not resolved belongs to head office, which can act on a franchisee. Menus and prices differ between outlets, because a franchisee sets its own pricing within the brand’s rules.
Self-service options before you call
- Check the official site at pedroschicken.co.za, which carries the current contact details and any online enquiry form.
- WhatsApp on 081 335 3005, which works over wifi and leaves you a written record.
- Email to [email protected], which gives you a written record of what you asked and when.
- Calling outside peak times. Monday mornings and the hour after 17:00 are usually the worst for South African contact centres.
What to have ready before you call
- A clear one line summary of what you need resolved.
- Your account, order or reference number if you already have one.
- The identity document or account holder details, since most South African providers verify who you are before discussing an account.
- Dates, amounts and any error message exactly as it appeared.
- A pen and paper for the reference number. Ask for one every time, because without it a follow up call starts from nothing.
Franchised stores and who is responsible
- A franchisee is an independent business trading under a national brand. It owns the stock, employs the staff and holds your transaction.
- Complain to the store first, then to the brand. A franchisor can act on a franchisee that breaches its standards, but it will expect the store to have had its chance.
- Prices and promotions can differ between stores, because a franchisee sets its own pricing within the brand’s rules.
- A gift card or loyalty programme is usually the brand’s, not the store’s, and it should be honoured across the network.
- If a store closes, the brand does not owe you its debts unless it chooses to help. A deposit paid to a franchisee that fails is a claim against that business.
Under the Consumer Protection Act a franchise agreement carries its own protections for the franchisee, including a ten business day cooling-off right. That is a business protection rather than a consumer one, but it is worth knowing if you are buying a store rather than shopping in one.
Complaints and escalation
If a first call does not resolve the matter, escalate through the outlet or the producer, keeping the packaging with the batch code. Suspected food poisoning goes to the municipal environmental health department, which inspects food premises and can act on a pattern. Recalls are published by the National Consumer Commission on 012 065 1940.
Keep a short written log of each contact: the date, the channel you used, the name of the agent and the reference number. Most food complaint processes ask for exactly that history, and having it ready is usually the difference between a fast resolution and starting over.
Avoiding fake Pedros contact numbers
Contact details for well known South African brands are a common target for impersonation. Numbers that look official appear in search ads, social media replies and cloned websites, and the person answering is not Pedros.
- Reach Pedros through the official site at pedroschicken.co.za rather than through a number in a search advert or a social media reply.
- Pedros will never ask you for your full card number, PIN, CVV, online banking password or a one time PIN. Nobody legitimate needs those to help you.
- Treat any caller who creates urgency, asks you to install remote access software, or asks you to move money to a safe account as fraudulent, and end the call.
- If you are unsure whether a call was genuine, hang up and dial the official number yourself rather than calling back a number the caller gave you.
Related contact pages
Frequently asked questions
What is the Pedros contact number?
The routes are listed in the table above, with what each one is for. The main route is [email protected]. Confirm it on pedroschicken.co.za before relying on it, since numbers are changed from time to time.
How do I know a Pedros number is genuine?
Check it against the official site at pedroschicken.co.za. A number that only appears in a search advert, a social media reply or a third-party directory should not be trusted for anything involving your account, your money or your identity document.
What should I do if nobody resolves my query?
Ask for the complaint reference and the escalation path on your first call, then follow the escalation route described above. Keep the dates, agent names and reference numbers, because every formal complaint process will ask for them.
Can ContactDetails.co.za resolve this for me?
No. We are an independent directory, not Pedros, and we have no access to your account. Everything here is a routing aid so that you reach the correct official channel with the right information in hand.
Is there a cost to calling these numbers?
South African 0860 and 0861 numbers are charged at a share-call or standard rate depending on your provider, and 0800 numbers are toll free from a landline. Calls from a mobile are billed at your own operator’s rate, so check your plan if cost matters.
Contact routes on this page were checked against the official Pedros source on 23 August 2026. If you find a detail that has changed, the official source is always the authority.