Hermanus is in the Western Cape, on the Whale Coast in the Overstrand municipality.
Specsavers stores are independently owned partnerships, and each holds its own patient records and appointment book. A record from another branch is not automatically visible.
An eye test is a health examination, not a sales step. If a test finds something clinical, ask for a referral to an ophthalmologist rather than a frame, and note that optometrists are registered with the Health Professions Council of South Africa.
This page covers how to contact Specsavers South Africa in South Africa. The details below were taken from the official Specsavers South Africa contact page rather than from any third-party directory.
ContactDetails.co.za is an independent directory. We are not Specsavers South Africa and cannot act on your behalf. Everything on this page is a routing aid so you reach the right official channel quickly.
Specsavers South Africa contact numbers
These routes were verified against the official Specsavers South Africa contact page on 23 August 2026. Contact numbers do change, so confirm on the official page before relying on one for anything urgent.
| What it is for | Contact |
|---|---|
| Customer care | 0860 766 930 |
| Customer care email | [email protected] |
| Consumer Goods and Services Ombud | 0860 000 272 |
| CGSO WhatsApp | 081 335 3005 |
| CGSO email | [email protected] |
The postal address is Box 12479, Centrahil, Port Elizabeth, 6006.
Specsavers stores are independently owned partnerships, and each store holds its own patient records and appointment book. Your prescription belongs to you: after an eye test you are entitled to a copy, and you may take it anywhere to have spectacles made. A store that will not release it is not entitled to withhold it.
Self-service options before you call
- Check the official site at specsavers.co.za, which carries the current contact details and any online enquiry form.
- WhatsApp on 081 335 3005, which works over wifi and leaves you a written record.
- Email to [email protected], which gives you a written record of what you asked and when.
- Calling outside peak times. Monday mornings and the hour after 17:00 are usually the worst for South African contact centres.
What to have ready before you call
- A clear one line summary of what you need resolved.
- Your account, order or reference number if you already have one.
- The identity document or account holder details, since most South African providers verify who you are before discussing an account.
- Dates, amounts and any error message exactly as it appeared.
- A pen and paper for the reference number. Ask for one every time, because without it a follow up call starts from nothing.
Before you go to the station
- Go for a follow-up, an affidavit, a certification or a firearm matter. For a crime in progress, dial 10111 or 112 rather than travelling.
- Community service centres run around the clock, but specialised offices inside a station, such as the firearm office and the detective branch, keep office hours.
- Take your case number and your identity document. A follow-up without the case number cannot be answered at the counter.
- Ask for the investigating officer by name. The desk cannot tell you what is happening in a docket; the investigating officer can.
- If you are turned away, ask for the station commander. Refusing to open a case is not lawful, and the station commander is the person to raise it with on the spot.
A police station’s landline is answered when someone is free to answer it, which in a busy station is not always. That is a reason to use 10111 for anything urgent, not a reason to keep redialling.
Complaints and escalation
If a first call does not resolve the matter, escalate through the store first, then the chain’s customer care. Complaints about a practitioner’s clinical conduct go to the Health Professions Council of South Africa, which registers optometrists. Where a medical scheme benefit is in dispute, that is the scheme’s, and unresolved scheme complaints go to the Council for Medical Schemes on 086 112 3267.
Keep a short written log of each contact: the date, the channel you used, the name of the agent and the reference number. Most optometry complaint processes ask for exactly that history, and having it ready is usually the difference between a fast resolution and starting over.
Avoiding fake Specsavers South Africa contact numbers
Contact details for well known South African brands are a common target for impersonation. Numbers that look official appear in search ads, social media replies and cloned websites, and the person answering is not Specsavers South Africa.
- Reach Specsavers South Africa through the official site at specsavers.co.za rather than through a number in a search advert or a social media reply.
- Specsavers South Africa will never ask you for your full card number, PIN, CVV, online banking password or a one time PIN. Nobody legitimate needs those to help you.
- Treat any caller who creates urgency, asks you to install remote access software, or asks you to move money to a safe account as fraudulent, and end the call.
- If you are unsure whether a call was genuine, hang up and dial the official number yourself rather than calling back a number the caller gave you.
Related contact pages
Frequently asked questions
What is the Specsavers South Africa contact number?
The routes are listed in the table above, with what each one is for. The main route is 0860 766 930. Confirm it on specsavers.co.za before relying on it, since numbers are changed from time to time.
How do I know a Specsavers South Africa number is genuine?
Check it against the official site at specsavers.co.za. A number that only appears in a search advert, a social media reply or a third-party directory should not be trusted for anything involving your account, your money or your identity document.
What should I do if nobody resolves my query?
Ask for the complaint reference and the escalation path on your first call, then follow the escalation route described above. Keep the dates, agent names and reference numbers, because every formal complaint process will ask for them.
Can ContactDetails.co.za resolve this for me?
No. We are an independent directory, not Specsavers South Africa, and we have no access to your account. Everything here is a routing aid so that you reach the correct official channel with the right information in hand.
Is there a cost to calling these numbers?
South African 0860 and 0861 numbers are charged at a share-call or standard rate depending on your provider, and 0800 numbers are toll free from a landline. Calls from a mobile are billed at your own operator’s rate, so check your plan if cost matters.
Contact routes on this page were checked against the official Specsavers South Africa source on 23 August 2026. If you find a detail that has changed, the official source is always the authority.