Business · Contact details
Nandos Contact Details
The Nando’s contact number is 0860 113 332, the Talk to Nando’s helpline for customer care, open 10:00 to 22:00, seven days a week, including public holidays, with email to customercare@nandos.com. For an online order where you did not get a confirmation SMS, Nando’s online ordering help gives its call centre on 087 997 1955. To call a specific restaurant, use the Nando’s store locator at store.nandos.co.za; the branch numbers for Tramshed, Gezina, Musgrave, Bluff, Melville, Croydon, Mitchells Plain and others are listed below. Every detail below was read from nandos.co.za and the Nando’s store locator on 16 September 2026.
Nando’s customer care contact details
| What you need | Contact |
|---|---|
| Talk to Nando’s customer care line | 0860 113 332 |
| Customer care email (also for sponsorship requests) | customercare@nandos.com |
| Hours | 10:00 to 22:00, Monday to Sunday, including public holidays |
| Online order not confirmed | 087 997 1955 |
| Online contact form | nandos.co.za/contact-us |
| Facebook and X | facebook.com/NandosSouthAfrica; X @Talk2Nandos |
| Head office (Central Kitchen office, Johannesburg) | 10A Victoria Road, Lorentzville, Johannesburg, 2094; 011 216 3300 |
| Franchise applications | nandosfranchise.co.za |
| Restaurant numbers and hours | store.nandos.co.za |
| Customer survey (till slip) | yum.live/brand/nandosSA |
Nando’s call centre and complaints
Nando’s South Africa publishes no separate complaints or marketing email address. Complaints go to the Talk to Nando’s line, customercare@nandos.com or the contact form. Nando’s contact page says to call 0860 113 332 if you want to speak to Nando’s about the meal you had, the service you were given or the restaurant itself. Nando’s contact page also lists customercare@nandos.com through its “Email The Team” links, a contact form with a 2,000-character message limit, the Nando’s South Africa Facebook page, and X. Nando’s says the team is there from 10:00 to 22:00 Monday to Sunday, including public holidays. For a problem with collected food or missing items, Nando’s online ordering help says to call the restaurant you ordered from, ask for the manager on duty and have your receipt ready. Nando’s also runs a Talk to Nando’s survey: the details are on your till slip, and completing it enters you into a monthly draw for R1,000 vouchers.
Nando’s online order contact number
- No confirmation SMS: call Nando’s call centre on 087 997 1955.
- Delivery did not arrive: call the Talk to Nando’s line on 0860 113 332 with your mobile number and order number ready.
- Wrong restaurant selected: call the restaurant straight away, then use the contact form to arrange a refund to your card, which Nando’s says may take up to 10 working days.
- Running late for collection: call the restaurant you are collecting from.
- Online ordering problems: use the contact form; Nando’s says that team works office hours only, so for an urgent takeaway, phone the restaurant to order.
Nando’s branch phone numbers
| Restaurant | Address | Phone | Hours |
|---|---|---|---|
| Nando’s Tramshed | Shop 1, Tramshed Centre, Lilian Ngoyi St, Pretoria | 012 320 3454 | Mon to Thu 09:00 to 20:00; Fri and Sat 09:00 to 21:00; Sun 10:00 to 20:00 |
| Nando’s Gezina Drive Thru | Gezina Lifestyle Centre, 358 Steve Biko Dr, Gezina, Pretoria | 012 335 4604 | Mon to Thu 10:00 to 21:00; Fri and Sat 09:00 to 22:00; Sun 10:00 to 21:00 |
| Nando’s Musgrave | Shop 5314, Level 3, Musgrave Centre, 115 Musgrave Rd, Berea, Durban | 031 201 2931 | Daily 10:00 to 20:00 |
| Nando’s Bluff Drive Thru | Bluff Pick n Pay Centre, 201 Tara Rd, Bluff | 031 467 4608 | Daily 09:00 to 22:00; Fri to 23:00 |
| Nando’s Melville | Shop 66, Campus Square, cnr Kingsway Ave and University Rd, Auckland Park | 011 726 6406 | Mon to Thu and Sun 10:00 to 21:00; Fri and Sat 10:00 to 22:00 |
| Nando’s Corlett Drive Thru (Melrose) | Cnr Fort St and Park Rd, Melrose, Johannesburg | 011 440 2182, 011 346 5064 | Mon to Thu 09:00 to 21:00; Fri 09:00 to 22:00; Sat and Sun 10:00 to 21:00 |
| Nando’s Croydon Drive Thru | 17 Brabazon Ave, Croydon, Kempton Park | 011 392 3000, 011 392 3001 | Mon to Thu 09:00 to 21:00; Fri 09:00 to 22:00; Sat and Sun 10:00 to 20:00 |
| Nando’s Northmead Benoni Drive Thru | Cnr O’Reilly Merry and 11th Ave, Northmead, Benoni | 011 425 1747 | Sun to Thu 09:30 to 21:00; Fri and Sat 09:30 to 22:00 |
| Nando’s Comaro Crossing | Shop 25B, Comaro Crossing, cnr Boundary Ln and Comaro St, Oakdene | 011 435 1000 | Sun to Thu 10:00 to 21:00; Fri and Sat 10:00 to 22:00 |
| Nando’s Mitchells Plain | Shop 52, Liberty Promenade, cnr A Z Berman Dr and Morgenster Rd | 021 376 4318, 021 376 0165 | Sat to Thu 10:00 to 21:00; Fri 10:00 to 22:00 |
| Nando’s Hazyview | Hazyview Junction, cnr R40 and Portia Shabangu Dr | 013 737 6768 | Mon to Sat 10:00 to 21:00; Sun 10:00 to 20:00 |
| Nando’s Stanger (Checkers Centre), KwaDukuza | Shop 7, Checkers Centre, cnr Gizenga and Hulett St, KwaDukuza 4449 | 032 552 2531 | Mon to Thu 10:00 to 21:00; Fri 10:00 to 22:00 |
| Nando’s Sunny Park Centre, Sunnyside | Sunny Park Centre, Steve Biko Rd, Sunnyside, Pretoria 0002 | 012 341 3343 | Mon to Thu 09:00 to 21:00; Fri 09:00 to 22:00 |
| Nando’s Meyersdal | Meyersdal Square, Nelson Mandela Ave, Randhart, Alberton | 011 867 2874 | Marked temporarily closed in the store locator |
For a Nando’s contact number near you, use the store locator at store.nandos.co.za, which lists 287 South African restaurants with phone numbers, email addresses and hours. The store locator also lists an email address for each restaurant, such as tramshed@nandocas.com, gezina@nandocas.com, musgrave@nandos.com, Stanger@nandocas.com, sunnyside@nandocas.com and Hazyview@nandocas.com. On 16 September 2026, the locator marked Nando’s Meyersdal as temporarily closed, so call before you go.
Nando’s head office and headquarters in South Africa
Nando’s South Africa trades as Chickenland (Pty) Ltd, incorporated in South Africa in 1987. Its PAIA manual says its records are held at its Central Kitchen office in Johannesburg:
- Street address: 10A Victoria Road, Lorentzville, Johannesburg, 2094
- Postal address: P.O. Box 53618, Troyeville, 2139
- Phone: 011 216 3300
Nando’s publishes no Cape Town head office. The 011 216 3300 number comes from the PAIA manual; for a meal, service or restaurant query, Nando’s still says to call 0860 113 332.
Nando’s franchise contact details
Nando’s franchise applications are made per province on nandosfranchise.co.za, linked from the Franchising page on nandos.co.za. On 26 September 2026 all nine provinces showed “Applications welcome”. Nando’s says franchisees must be owner-operators, credit worthy and with available financial resources; no formal qualification is required. New franchisees complete a non-negotiable 2 months (8 weeks) of training at the closest Nando’s Training Restaurant. Nando’s warns applicants not to sign a lease or present themselves to landlords as Nando’s representatives before site approval.
Nando’s UK head office (Putney)
Nando’s UK is a separate company, Nando’s Chickenland Limited (England and Wales no. 02580031), and it does not handle South African restaurants. Its registered office is St Marys House, 42 Vicarage Crescent, London SW11 3LD, and it operates from Erico House, 93-99 Upper Richmond Road, London SW15 2TG (Putney). Nando’s UK Customer Experience is on +44 20 3974 2182 and hello@nandos.co.uk.
Looking for a restaurant? Our Nando’s Meyersdal contact details page has that restaurant’s number and trading hours.
Frequently asked questions
What is the Nando’s helpline number?
The Talk to Nando’s line is 0860 113 332, open 10:00 to 22:00 Monday to Sunday, including public holidays.
What is the Nando’s complaint email address?
Nando’s South Africa publishes no separate complaints mailbox. Use customercare@nandos.com, the contact form at nandos.co.za/contact-us or 0860 113 332.
Where is the Nando’s head office?
Nando’s South Africa (Chickenland (Pty) Ltd) is at 10A Victoria Road, Lorentzville, Johannesburg, 2094, phone 011 216 3300.
How do I contact Nando’s about a franchise?
Apply for your province on nandosfranchise.co.za. All nine provinces showed “Applications welcome” on 26 September 2026.
What is the Nando’s Hazyview contact number?
Nando’s Hazyview at Hazyview Junction is on 013 737 6768.
What is the Nando’s Stanger contact number?
Nando’s Stanger (Checkers Centre) in KwaDukuza is on 032 552 2531.
Sources
- Nando’s Get in Touch page, Online Ordering help and Talk to Nando’s page, nandos.co.za, read 16 September 2026
- Nando’s store locator (restaurant addresses, phone numbers, emails and trading hours), store.nandos.co.za, read 16 September 2026; Stanger, Sunny Park and Hazyview re-read 26 September 2026
- Chickenland (Pty) Ltd PAIA Manual 2026, images.nandos.co.za/uploads/Chickenland_PAIA_Manual_2026.pdf, read 26 September 2026
- Nando’s Franchising page, nandos.co.za/franchising, and nandosfranchise.co.za, read 26 September 2026
- Nando’s UK terms and conditions, nandos.co.uk/nandos-terms-and-conditions, read 26 September 2026