Business · Contact details
KFC Contact Details
KFC South Africa’s customer care line is 0860 100 222, open from 8:00 to 22:00 seven days a week, and its customer care email is kfccustomercare@dsg.co.za. KFC restaurants do not publish their own phone numbers: every store page on the KFC site lists the same care line. The details below were read on order.kfc.co.za, where kfc.co.za now redirects, on 14 September 2026.
ContactDetails.co.za is an independent directory. We are not KFC and cannot see an order, a refund or a KFC Rewards account.
Official contact channels
| What it is for | Contact |
|---|---|
| KFC Customer Careline: complaints, compliments, store experiences, driver incidents | 0860 100 222 (8:00 to 22:00, seven days) |
| Customer care email | kfccustomercare@dsg.co.za |
| Escalating a delivery or collection refund | KFC Digital Department: za-yumhelpdesk@yum.com, 011 790 9000 |
| Ordering on WhatsApp (KFC Chat-Order) | 063 735 5387, for orders only |
| Bulk digital gift cards (more than 20) | KFCSA_Support@kfc.co.za |
| Add Hope | za-addhope@yum.com |
| Privacy and information requests | KFCCompliance@yum.com, 087 159 3679 |
| Written message | Get in touch form on the KFC contact page |
The WhatsApp number is for placing orders. It is not a complaints line; use the care line or email for problems with an order. KFC does not publish a separate complaints number, a franchise enquiry contact or a public head office switchboard. The customer care mailbox is on the dsg.co.za domain, which is the address KFC itself gives.
What this organisation provides
KFC (Pty) Ltd (registration 1994/003839/07) holds the licence for the KFC trademark and system in Africa and is part of Yum! Brands. It runs a national network of quick-service restaurants, many owned by franchisees, with about 1,240 restaurants listed on its site. You can order for dine-in, collection, drive-thru, curbside or delivery through the website, the KFC South Africa app or WhatsApp. Only some stores take phone orders for collection or delivery.
KFC also sells digital gift cards, runs KFC Rewards and takes catering orders. Its Add Hope programme, run by the KFC Social Responsibility Trust, collects R2 donations to fund meals for children through non-profit organisations. Job applications go through kfcjobs.mcidirecthire.com or the manager at your nearest store.
Address and operating information
KFC’s head office is Building G, Knightsbridge Office Park, 33 Sloane Street, Bryanston 2191 (postal: PO Box 71105, Bryanston 2021). KFC lists this as the address for legal service, marked for the attention of the Chief Legal Officer. It is not a walk-in customer service point.
Store addresses and trading hours are on each restaurant’s page under Find a store on order.kfc.co.za. Some commonly searched stores, as published on 14 September 2026:
| Store | Address | Trading hours |
|---|---|---|
| KFC Braamfontein | Corner De Korte and Biccard Streets, Braamfontein | Mon to Wed 6:00 to 23:00; Thu 6:00 to 23:45; Fri and Sat open from midnight to 23:45; Sun midnight to 23:00 |
| KFC PlayBraam (concept store) | 73 Juta Street, Braamfontein | Sun to Thu 6:30 to 22:00; Fri and Sat listed as 24 hours |
| KFC Eastgate | Eastgate Shopping Centre, 43 Bradford Road, Bedfordview | Daily 7:00 to 21:00 |
| KFC Dalview | Corner Van der Walt and Gloucester Streets, Dalview, Brakpan | Daily 6:00 to 22:00 |
| KFC Bishop Lavis | Corner League and Lenton Drive, Bishop Lavis, Cape Town | Sat to Thu 9:00 to 21:00; Fri 9:00 to 22:00 |
Store pages also show an “open now until” badge that often ends earlier than the trading hours; it appears to be the online ordering cut-off. If you are going in person late, the trading hours are the better guide, but the store may stop taking app orders sooner.
Support and escalation routes
- For a problem with food or service in a restaurant, speak to the store manager while you are there, with your slip.
- Otherwise log it with the KFC Customer Careline on 0860 100 222 or kfccustomercare@dsg.co.za. Give the store name, date, time and order number.
- For an unresolved refund on a delivery or collection order, KFC says escalations can go to its Digital Department at za-yumhelpdesk@yum.com or 011 790 9000. KFC’s FAQs give refund times of 3 to 14 days.
- If KFC does not resolve the complaint, take it to the Consumer Goods and Services Ombud on 0860 000 272, WhatsApp 081 335 3005 or info@cgso.org.za.
KFC publishes no franchise sales channel and recruits through its official jobs portal and store managers. Be wary of any “KFC franchise” or “KFC job” offer that asks you to pay a fee first.
Sources
- order.kfc.co.za: contact page, FAQ, terms and conditions, store pages and the PAIA manual linked in the footer, read 14 September 2026
- cgso.org.za published contact details