Business · Contact details
KFC Contact Details
KFC South Africa’s customer care line is 0860 100 222, open from 8:00 to 22:00 seven days a week, and its customer care email is kfccustomercare@dsg.co.za. For ordering, the KFC Chat-Order WhatsApp number is 063 735 5387. KFC restaurants do not publish their own phone numbers: every store page on the KFC site lists the same care line.
ContactDetails.co.za is an independent directory. We are not KFC and cannot see an order, a refund or a KFC Rewards account. Any site you open from here, such as the KFC contact page, the app store listings or the kiosk receipt site, is run by the organisations named on it.
KFC contact details at a glance
| What it is for | Contact |
|---|---|
| KFC Customer Careline: complaints, compliments, store experiences, driver incidents | 0860 100 222 (8:00 to 22:00, seven days) |
| Customer care email | kfccustomercare@dsg.co.za |
| Escalating a delivery or collection refund | KFC Digital Department: za-yumhelpdesk@yum.com, 011 790 9000 |
| Ordering on WhatsApp (KFC Chat-Order) | 063 735 5387, for orders only |
| Bulk digital gift cards (more than 20) | KFCSA_Support@kfc.co.za |
| Add Hope | za-addhope@yum.com |
| Privacy and information requests | KFCCompliance@yum.com, 087 159 3679 |
| App and digital support | za_digital.support@yum.com |
| Written message | Get in touch form on the KFC contact page |
The WhatsApp number is for placing orders. It is not a complaints line; use the care line or email for problems with an order. KFC does not publish a separate complaints number, a franchise enquiry contact or a public head office switchboard. The customer care mailbox is on the dsg.co.za domain, which is the address KFC itself gives.
Ordering from KFC: app, WhatsApp and phone
KFC (Pty) Ltd (registration 1994/003839/07) holds the licence for the KFC trademark and system in Africa and is part of Yum! Brands. It runs a national network of quick-service restaurants, many owned by franchisees, with about 1,240 restaurants listed on its site. You can order for dine-in, collection, drive-thru, curbside or delivery through the website, the KFC South Africa app or WhatsApp on 063 735 5387. Only some stores take phone orders for collection or delivery.
KFC also sells digital gift cards, runs KFC Rewards and takes catering orders. Its Add Hope programme, run by the KFC Social Responsibility Trust, collects R2 donations to fund meals for children through non-profit organisations. Job applications go through kfcjobs.mcidirecthire.com or the manager at your nearest store.
KFC app download
The official KFC South Africa app, published by KFC (PTY) LTD, is free on Google Play and the Apple App Store. Register an account to browse the delivery or collection menu and get app-only deals. You can collect in-store, at the Drive-Thru or Curbside where available; delivery is only from selected restaurants, and digital gift vouchers can be bought in the app. The app listing gives support as 0860 100 222 and kfccustomercare@dsg.co.za, and the developer contact on Google Play is za_digital.support@yum.com.
The Vault at KFC
The Vault is KFC’s internal staff learning app, with articles and eLearning courses related to an employee’s job. It is not a customer ordering or deals app. Logging in needs a valid KFC employee account, so customers cannot register for it. Customers should use the care line, 0860 100 222.
rcpt.kfc.co.za: KFC kiosk digital receipts
rcpt.kfc.co.za is KFC South Africa’s kiosk digital receipt site. The bare address does not open a page on its own: you reach your receipt through the link given at the self-order kiosk.
KFC head office and store hours
KFC’s head office is Building G, Knightsbridge Office Park, 33 Sloane Street, Bryanston 2191 (postal: PO Box 71105, Bryanston 2021). KFC lists this as the address for legal service, marked for the attention of the Chief Legal Officer. It is not a walk-in customer service point.
Store addresses and trading hours are on each restaurant’s page under Find a store on order.kfc.co.za. Some commonly searched stores, as published on 14 September 2026:
| Store | Address | Trading hours |
|---|---|---|
| KFC Braamfontein | Corner De Korte and Biccard Streets, Braamfontein | Mon to Wed 6:00 to 23:00; Thu 6:00 to 23:45; Fri and Sat open from midnight to 23:45; Sun midnight to 23:00 |
| KFC PlayBraam (concept store) | 73 Juta Street, Braamfontein | Sun to Thu 6:30 to 22:00; Fri and Sat listed as 24 hours |
| KFC Eastgate | Eastgate Shopping Centre, 43 Bradford Road, Bedfordview | Daily 7:00 to 21:00 |
| KFC Dalview | Corner Van der Walt and Gloucester Streets, Dalview, Brakpan | Daily 6:00 to 22:00 |
| KFC Bishop Lavis | Corner League and Lenton Drive, Bishop Lavis, Cape Town | Sat to Thu 9:00 to 21:00; Fri 9:00 to 22:00 |
Store pages also show an “open now until” badge that often ends earlier than the trading hours; it appears to be the online ordering cut-off. If you are going in person late, the trading hours are the better guide, but the store may stop taking app orders sooner.
Complaints and refunds
- For a problem with food or service in a restaurant, speak to the store manager while you are there, with your slip.
- Otherwise log it with the KFC Customer Careline on 0860 100 222 or kfccustomercare@dsg.co.za. Give the store name, date, time and order number.
- For an unresolved refund on a delivery or collection order, KFC says escalations can go to its Digital Department at za-yumhelpdesk@yum.com or 011 790 9000. KFC’s FAQs give refund times of 3 to 14 days.
KFC publishes no franchise sales channel and recruits through its official jobs portal and store managers. Be wary of any “KFC franchise” or “KFC job” offer that asks you to pay a fee first.
Frequently asked questions
What is the KFC number to order?
For WhatsApp orders, message 063 735 5387 (KFC Chat-Order). There is no national ordering phone line; only some stores take phone orders, and ordering runs through the website, the app or WhatsApp.
What is the KFC helpline number?
KFC’s Customer Careline is 0860 100 222, open 8:00 to 22:00 seven days a week, and the email is kfccustomercare@dsg.co.za.
Is there a KFC hotline number that is 24 hours?
No. The Customer Careline runs 8:00 to 22:00, seven days a week.
Where do I download the KFC app?
Search for KFC South Africa on Google Play or the Apple App Store. The app is free and published by KFC (PTY) LTD.
What is The Vault at KFC?
It is KFC’s staff learning app. You need a valid KFC employee account to log in.
Do KFC stores have their own phone numbers?
No. Every store page on the KFC site lists the same care line, 0860 100 222. Store addresses and hours are under Find a store on order.kfc.co.za.
Sources
- order.kfc.co.za: contact page, FAQ, terms and conditions, store pages and the PAIA manual linked in the footer, read 14 September 2026
- KFC South Africa app listings on Google Play (com.kfc.sa) and the Apple App Store, including the app support phone and email, read 26 September 2026
- KFC The Vault app listings on the Apple App Store and Google Play, read 26 September 2026
- rcpt.kfc.co.za, KFC South Africa kiosk digital receipt site, read 26 September 2026