Cash Crusaders publishes no head office telephone number and no email address. Its contact us, customer service, help and frequently asked questions pages all route you to a store rather than to a central line, so every enquiry starts by choosing a store. If you have had property stolen, there is a specific route and a time factor worth knowing about.
Official contact channels
- Contact form, after selecting your nearest store: cashcrusaders.co.za/customer-service
- Report stolen items: cashcrusaders.co.za/report-a-theft
- Sell via WhatsApp, which negotiates directly with your chosen store
- Store locator, covering South Africa, Botswana, Lesotho and Namibia
- Rugged phone support, a separate route: cashcrusaders.co.za/rugged-support/contact-us
What this organisation provides
Cash Crusaders buys and sells new and second hand goods including phones, computers, games consoles and jewellery, and it lends money against goods. Its published services include getting a loan, extending a loan, Ozow loan payments, deliveries, click and collect, and a six month lay-by. Because it both lends and deals in second hand goods, two different sets of rules apply to it rather than ordinary retail rules alone.
Address and operating information
Stores are listed for South Africa, Botswana, Lesotho and Namibia, and trading hours are set per store, with several trading seven days a week including Sunday. There is no single national number to call, so use the store locator and contact the specific branch. For selling, the WhatsApp route puts you in touch with a chosen store directly, which is faster than a general enquiry because the price is negotiated at store level.
Support and escalation routes
On stolen property, Cash Crusaders states that there is a time lag of seven days before anything it purchases goes on sale, that its stores and records are open to full inspection at any time, and that its report a theft form alerts all of its stores in your area to look out for similar items. That seven day gap is your window, so report to the South African Police Service and submit the form as soon as you discover a theft rather than waiting. On money matters, a loan against goods is a credit agreement, so a complaint about the loan, its cost or its disclosure goes to the National Credit Regulator on 0860 627 627. A complaint about goods bought, a lay-by or a refund is a Consumer Protection Act matter for the National Consumer Commission, and note that lay-by arrangements carry specific protections under that Act.
Sources
- Cash Crusaders contact page with the store selector, report theft route and the seven day statement: cashcrusaders.co.za/contact-us
- Cash Crusaders customer service and store locator pages: cashcrusaders.co.za/customer-service