Debonairs Pizza is a Famous Brands franchise operating across South Africa since 1991. The contact details below were read from debonairspizza.co.za on 2 September 2026.
Official contact channels
- Customer care: 0861 374 992 (dialled as 0861 DPIZZA)
- Email: [email protected]
- Hours: 07:30 to 21:00, Monday to Sunday
- Data privacy and POPIA: [email protected]
The line is open seven days a week, but complaints are only worked on during the week. Debonairs states it attends to feedback Monday to Friday – a Saturday night order problem will not be looked at until Monday, so log it while the detail is fresh rather than waiting for a call back over the weekend.
The customer care form asks you to select the specific store from a list of several hundred. Have the store name ready – it is the field that decides who actually receives your complaint.
What this organisation provides
Debonairs sells pizza for delivery, takeaway and eat-in, ordered by phone, through its website, on its app, or in store. It also sells gift cards and Wicodes, and publishes a nutritional and allergen guide – the place to check before ordering if an allergy is involved, rather than relying on a store to know.
Store details, trading hours and delivery areas are on the store locator at locations.debonairspizza.co.za. Delivery areas are set per store, so whether an address is covered is a store-level question the national line cannot answer.
Address and operating information
Debonairs publishes no head office street address on its site – the customer care line, the email address and the on-site form are the routes in. Individual stores are found through the store locator.
The brand is owned by Famous Brands Limited, and formal or legal correspondence should be addressed to that company rather than to Debonairs Pizza as such.
Support and escalation routes
Most Debonairs outlets are franchises, and that changes who is responsible. Famous Brands describes its business as a franchising one – the store that got your order wrong is usually an independent business trading under the brand, not a company-owned branch. The store owner can resolve a refund or a replacement on the spot, and often faster than head office can relay it.
So escalate in order: the store first, then customer care on 0861 374 992 or [email protected] with the store name, order number, date and time. Keep the reference.
Beyond the brand, a food safety or hygiene concern is a matter for the environmental health department of the local municipality, which inspects and licenses food premises – not for the franchisor. A consumer dispute over a paid order falls under the Consumer Protection Act and can go to the Consumer Goods and Services Ombud or the National Consumer Commission, both free. A personal information complaint goes to the Information Regulator.
Sources
- debonairspizza.co.za customer care page and Famous Brands customer privacy notice, read 2 September 2026