Business · Contact details
Debonairs Pizza Contact Details
The Debonairs Pizza contact number is 0861 374 992, written as 0861 DPIZZA, the national customer care line open 07:30 to 21:00, Monday to Sunday. Debonairs’ email address is info@debonairspizza.co.za. For an order that is late or never arrived, Debonairs’ FAQ says to phone the store first, then customer care. Each store has its own number on the store locator at locations.debonairspizza.co.za, and the numbers for the stores people search for most, from Newlands West and KwaMnyandu to Boulders and Khayelitsha, are listed below. Every detail was read from debonairspizza.co.za and its store locator on 14 September 2026.
Debonairs Pizza customer care
| What you need | Contact |
|---|---|
| Customer care line | 0861 374 992 (0861 DPIZZA) |
| Customer care email | info@debonairspizza.co.za |
| Customer care hours | 07:30 to 21:00, Monday to Sunday |
| Feedback form (general, online ordering, complaints and compliments) | debonairspizza.co.za/customer-care |
| Store numbers, addresses and trading hours | locations.debonairspizza.co.za |
| National franchise enquiries | 010 495 3411 |
| Privacy and personal information (Famous Brands) | popia@famousbrands.co.za |
The customer care line answers seven days a week, but Debonairs says it attends to feedback during operating hours from Monday to Friday, so a weekend complaint may only be followed up the next week. On the feedback form, choose the store from the list and the subject (General, Online Ordering, or Complaints/Compliments), because the store you select decides who receives your message.
Late, missing or wrong orders
Debonairs’ FAQ gives the same order of steps for most delivery problems. Once an online delivery order has been placed, it cannot be cancelled online; call the store using the contact details in the Debonairs app, or call customer care on 0861 374 992. If a delivery is late, contact the store through the app to follow up. If an order never arrived, contact the store, explain what happened and ask about a refund, and if you cannot reach the store or resolve it, call customer care. When you order online, you receive SMS and email confirmations that the store has received the order, so keep those as a reference.
Debonairs store contact numbers
| Store | Address | Phone | Trading hours |
|---|---|---|---|
| Debonairs Pizza Newlands West | Newlands West Drive, Newlands West, KwaZulu-Natal, 4037 | 031 578 6000 | Mon to Thu 10:00 to 20:00; Fri to Sun 10:00 to 21:00 |
| Debonairs Pizza KwaMnyandu | Shop 105, KwaMnyandu Shopping Centre, 341 Griffiths Mxenge Highway, Umlazi, 4031 | 031 907 0246 | Mon to Thu and Sun 08:00 to 21:00; Fri and Sat 08:00 to 22:00 |
| Debonairs Pizza Newcastle Mall | Shop 109, Newcastle Mall, Allen Street, Newcastle, 2940 | 034 315 5565 | Daily 09:00 to 19:00 |
| Debonairs Pizza Boulders | Shop 49, The Boulders Shopping Centre, Old Pretoria Road, Midrand, 1685 | 011 312 2699 | Mon to Sat 09:00 to 21:00; Sun 09:00 to 20:00 |
| Debonairs Pizza Blue Hills | Shop 43, Blue Hills Shopping Centre, Olifantsfontein Road, Midrand, 1685 | 011 318 0279 | Mon to Sat 10:00 to 21:00; Sun 11:00 to 21:00 |
| Debonairs Pizza The Zone @ Rosebank | Shop GF002, The Zone @ Rosebank, 177 Oxford Road, Johannesburg, 2196 | 011 447 3778 | Mon to Thu and Sun 10:00 to 21:00; Fri and Sat 10:00 to 22:00 |
| Debonairs Pizza Hillbrow | 89 Twist Street, Johannesburg, 2000 | 010 593 0612 | Mon to Sat 10:00 to 21:00; Sun 10:00 to 20:00 |
| Debonairs Pizza Springsgate | Shop MC03, Springsgate Shopping Centre, Connaught Avenue, Springs, 1559 | 011 811 0050 | Mon to Thu and Sun 10:00 to 21:00; Fri and Sat 10:00 to 22:00 |
| Debonairs Pizza Moreleta Park | Shop 14, Olive Wood Centre, 1230 De Villabois Mareuil Drive, Pretoria, 0044 | 012 997 2881 | Mon to Thu and Sun 10:00 to 21:00; Fri and Sat 10:00 to 22:00 |
| Debonairs Pizza Khayelitsha | Shop 25, Khayelitsha Shopping Centre, 1 Julius Tsolo Street, Cape Town, 7784 | 021 201 1570 | Daily 08:00 to 19:00 |
| Debonairs Pizza Kwanonqaba | Unit 1, Kwanonqaba Pharmacy Centre, Mooney Street, Mossel Bay, 6506 | 044 868 0419 | Mon to Thu and Sun 09:30 to 21:30; Fri and Sat 09:30 to 22:00 |
| Debonairs Pizza Bushbuck Ridge | Twin City Bushbuckridge, R533, Bushbuckridge, Mpumalanga, 1280 | 013 799 0043 | Mon to Thu 08:00 to 20:00; Fri and Sat 08:00 to 21:00; Sun from 10:00 |
| Debonairs Pizza The Plaza | Shop 6, The Plaza, Bester Street, Mbombela, 1200 | 013 752 4794 | Mon to Sat 09:00 to 18:00; Sun 09:30 to 15:00 |
The store locator lists no store named simply “Newlands”; the Newlands West store above is in Durban. Many Debonairs stores have “Plaza” in their name, such as Chatsworth Plaza, Tembisa Plaza, Mthatha Plaza and Venda Plaza, so if you are looking for a particular Plaza store, search its town on the locator. Trading hours are set by each store and can change on public holidays, so check the locator or call the store before you go.
Debonairs head office
Debonairs Pizza does not publish a head office telephone number or street address for customers; its customer care line, email and feedback form are the published routes. Debonairs is a brand of Famous Brands Limited, which handles privacy requests at popia@famousbrands.co.za. For opening a Debonairs franchise in South Africa, Debonairs’ franchising page lists national enquiries on 010 495 3411, and international franchise enquiries through 0861 374 992.
Ordering from Debonairs
You can order through the Debonairs app or online at app.debonairspizza.co.za, by phoning your nearest store, or in store. Debonairs’ FAQ says most stores accept credit and debit cards for online orders. The website also lists gift cards and Wicodes, current specials, and a nutritional and allergen guide, which is worth checking before ordering if anyone has a food allergy.
Sources
- Debonairs Pizza Customer Care, FAQ and Franchising pages, debonairspizza.co.za, read 14 September 2026
- Debonairs Pizza store locator and individual store pages, locations.debonairspizza.co.za, read 14 September 2026