Business · Contact details
Steers Contact Details
Steers customer care is on 0860 225 587 (written 0860 22 55 87 in the site footer) and info@steers.co.za. For a particular restaurant, the Steers restaurant locator gives each store’s own number and trading hours. We read steers.co.za, locations.steers.co.za and famousbrands.co.za on 16 September 2026.
ContactDetails.co.za is an independent directory. We are not Steers or Famous Brands and cannot follow up on an order.
Official contact channels
| What it is for | Contact |
|---|---|
| Steers customer care: orders, food and service feedback | 0860 225 587, info@steers.co.za |
| A specific restaurant’s phone number, address and hours | Restaurant locator at locations.steers.co.za |
| Ordering and delivery | Steers app, or “Order now” on steers.co.za |
| Head office: Famous Brands main switchboard | +27 11 315 3000 |
| Privacy (POPIA) requests | popia@famousbrands.co.za |
Steers does not publish a WhatsApp number or customer care hours on its contact page. The head office switchboard is for corporate matters. For a problem with a meal, use the restaurant itself or the customer care line.
What this organisation provides
Steers is a flame-grilled burger chain known for its King Steer burger, hand-cut chips, chicken, ribs and thick shakes. According to Famous Brands, the group started in the early 1960s as a family business with only the Steers brand. Famous Brands, now Africa’s largest restaurant franchisor, still owns Steers. Several of the stores below are at Engen, TotalEnergies and Sasol fuel stations. Hours differ from store to store.
The Steers locator listed these stores for commonly searched towns on 16 September 2026:
| Store | Address | Phone | Hours |
|---|---|---|---|
| Steers Engen Ermelo | Engen Pitstop, Kerk Street, Ermelo | 017 811 1715 | Mon to Thu 10:00 to 21:00; Fri and Sat 10:00 to 22:00; Sun 10:30 to 21:00 |
| Steers Total Ermelo | TotalEnergies, 132 Kerk Street, Ermelo | 017 811 0667 | Daily 06:30 to 21:30 |
| Steers Drive Thru Dundee | Karel Landman Street, Dundee | 034 218 2949 | Daily 09:00 to 20:00 |
| Steers Sasol Tzaneen | Sasol Tzaneen, Wolkberg Drive, Aqua Park, Tzaneen | 015 307 6893 | Open 24 hours |
| Steers Fochville | Shop 27, President Mall, Losberg Avenue, Fochville | 018 771 3858 | Mon to Fri 09:00 to 20:00; Sat 09:00 to 21:00; Sun 10:00 to 20:00 |
Ermelo has two Steers stores on Kerk Street, so check which one you ordered from before calling. Dundee, Tzaneen and Fochville each had one store listed. The locator also shows when a store is temporarily closed.
Address and operating information
The Steers head office is the Famous Brands head office at 478 James Crescent, Midrand, Gauteng. Post goes to PO Box 2884, Halfway House 1685. The main switchboard is +27 11 315 3000. Famous Brands’ contact page lists other numbers for its regional offices and factories. Those are business lines, not customer service lines.
Support and escalation routes
- Raise the problem with the store manager while you are there, or call the store’s number from the locator. Keep your till slip or app order number.
- If the store does not sort it out, contact Steers customer care on 0860 225 587 or info@steers.co.za. Give the store name, date, time and order details.
- If the complaint is still unresolved, take it to the Consumer Goods and Services Ombud: 0860 000 272, WhatsApp 081 335 3005 or info@cgso.org.za.
If a number you found somewhere else does not match the store’s page on the Steers locator, use the number on the locator.
Sources
- steers.co.za: Contact Us and Steers Policies, read 16 September 2026
- locations.steers.co.za: store pages for Ermelo, Dundee, Tzaneen and Fochville, read 16 September 2026
- famousbrands.co.za: Contact and home page, read 16 September 2026
- cgso.org.za published contact details, read 16 September 2026