Steers Kuilsriver is a franchised Steers outlet on Van Riebeeck Road. Unlike most of the chain, it publishes its own landline rather than routing everything through the national number, which makes it worth phoning the store directly for anything about an order.
Official contact channels
- Store telephone: 021 903 1437
- Address: 67 Van Riebeeck Road, Kuilsriver, Cape Town, 7580
- National customer care: 0860 225 587
- Email: [email protected]
- The Steers app and website carry an ordering and delivery route
Use the store number for a live order, a missing item or a collection query, and the national line only for something the branch cannot settle. The national contact form asks you to select a store from a list before it will route a message, so have the branch name to hand.
What this organisation provides
- Flame-grilled burgers, including the King Steer, and flame-grilled chicken
- Hand-cut chips, thick shakes and pork loin ribs
- Dine-in, takeaway and delivery through the Steers app
- Counter service, with a kids menu and family seating
- Card payments and NFC mobile payments accepted at this branch
Promotions such as the Mega Box combos are advertised per store rather than nationally, so a deal you saw online is not guaranteed at every branch. The store page lists what is running at Kuilsriver specifically, which is worth checking before you arrive expecting a price.
Address and operating information
- Monday: 10:00 to 21:00
- Tuesday: 10:00 to 21:00
- Wednesday: 10:00 to 22:00
- Thursday: 10:00 to 21:00
- Friday: 10:00 to 22:00
- Saturday: 10:00 to 23:00
- Sunday: 11:00 to 20:00
The closing time moves through the week rather than staying fixed, which catches people out. Wednesday and Friday run an hour later than Monday, Tuesday and Thursday, Saturday runs to 23:00, and Sunday both opens latest and closes earliest.
Three other Steers outlets sit close by, each with its own number: Zevenwacht Mall on 021 903 3200, also on Van Riebeeck Road; Soneike on 021 903 4067 in the Ipic Soneike Shopping Centre on Amandel Road; and Stikland on 021 945 2538 at the Total Energies site on Strand Road.
Support and escalation routes
- Order problems: the store on 021 903 1437 while the order is still recent
- Complaints and compliments: the national line on 0860 225 587, or the website form, which offers a complaint or compliment option and a store selector
- Steers is a franchised brand owned by Famous Brands; individual outlets are run by franchisees
- Unresolved consumer complaints go to the Consumer Goods and Services Ombud on 0860 000 272
- Food hygiene concerns are for the City of Cape Town environmental health department, which inspects food premises
The franchise structure matters when you complain. The franchisee runs the branch day to day, so a service problem is usually resolved fastest at store level, while a brand-wide issue such as product quality or an advertised promotion belongs with the national line.
For a hygiene complaint, go to the municipality as well as the brand. Environmental health officers can inspect and act on a food premises; a head office cannot compel a franchisee in the same way.
Sources
- Steers Kuilsriver store page, locations.steers.co.za, read 3 September 2026
- Steers national contact page, steers.co.za, read 3 September 2026