Retail · Contact details
Durban SPAR Contact Details
SPAR’s head office is in Durban, which makes the Durban numbers the national ones. The group runs from 22 Chancery Lane in Pinetown, and the KwaZulu-Natal distribution centre that supplies SPAR stores across the province is a separate number again.
SPAR in Durban
- SPAR head office: 031 719 1900, 22 Chancery Lane, Pinetown 3610
- SPAR Customer Care, national: 0860 313 141
- KwaZulu-Natal Distribution Centre: 031 508 5000
Head office runs the group. The distribution centre supplies stores. Neither of them runs a shop, and that distinction decides which number you need.
Every SPAR store is independently owned
This is the thing to understand before phoning anyone. SPAR is a voluntary trading group: each store is owned and run by an independent retailer who buys through the SPAR distribution centre. Head office does not set a store’s prices, hire its staff or control its stock. A complaint about a specific Durban SPAR — a price, a product, a staff member, a refund — goes to that store’s owner first, and to customer care only if the store does not resolve it.
- Find the store on the SPAR store finder, which returns each store’s own telephone number and address.
- For a product complaint, keep the packaging and the batch code; the store passes it to the supplier through the distribution centre.
- Customer care on 0860 313 141 is the escalation once the store has had its chance, not the first call.
The other distribution centres
- Eastern Cape 041 404 5000. Western Cape 021 690 0000
- North Rand 011 203 5300. South Rand 011 821 4000
- Lowveld 013 753 6800
A Durban store is supplied by the KwaZulu-Natal centre on 031 508 5000. Supplier and listing enquiries go to the distribution centre for the region the store sits in, not to head office.
In-store services and privacy
SPAR stores carry money transfers, bill payments, prepaid airtime and electricity, bus tickets, Ticketpro and digital gift cards under the SPAR Call Us banner. A dispute about one of those is handled by the store and the service provider jointly. On data, SPAR points customers to the Information Regulator at complaints.IR@justice.gov.za if they are unhappy with how their personal information has been handled.