Retail · Contact details
SPAR Contact Details
The SPAR customer care number is 0860 313 141, and the SPAR Group head office in Pinetown is on 031 719 1900, at 22 Chancery Lane, Pinetown, 3610. Trading hours and phone numbers differ from store to store; each store’s details, including closing times, are on its listing in SPAR’s Store Finder. Complaints and suggestions can also be sent through SPAR’s online contact form. Every detail below was read from spar.co.za on 14 September 2026.
SPAR contact numbers
| What you need | Contact |
|---|---|
| SPAR Customer Care | 0860 313 141 |
| SPAR Group head office | 031 719 1900 |
| Head office address | 22 Chancery Lane, Pinetown, 3610 |
| Complaints, suggestions and website comments | Contact form on spar.co.za/Contact-Us |
| SPAR Rewards queries | SPAR Rewards Customer Care form on spar.co.za |
| Store phone numbers and trading hours | Store Finder on spar.co.za |
SPAR distribution centres
| Distribution centre | Telephone |
|---|---|
| Eastern Cape | 041 404 5000 |
| KwaZulu-Natal | 031 508 5000 |
| Lowveld | 013 753 6800 |
| North Rand | 011 203 5300 |
| South Rand | 011 821 4000 |
| Western Cape | 021 690 0000 |
SPAR lists these distribution centre numbers on its contact information alongside customer care. For a problem with a purchase, a product or service at a store, start with the store or SPAR Customer Care rather than a distribution centre.
SPAR customer care and complaints
Call SPAR Customer Care on 0860 313 141, or use the contact form on spar.co.za. The form asks for your name, daytime contact number, email and region, and lets you choose Suggestion, Website Comment, Complaint or Other as the subject. For a product complaint, it has fields for the product name, barcode, best before date, batch number and store name, and for SPAR2U online orders it asks for your order number and date. Filling these in gives SPAR what it needs to trace the issue. SPAR says it uses the information to resolve your query, and if you are unhappy with how your personal information is handled, you can complain to the Information Regulator at complaints.IR@justice.gov.za.
SPAR Rewards and SPAR2U
For SPAR Rewards card queries, use the SPAR Rewards Customer Care form on spar.co.za. The same information links to registration guides for signing up your Rewards card through the SPAR app, the mobisite, a QR code, USSD or WhatsApp, which answer most registration questions without contacting SPAR. For an order placed on SPAR2U, SPAR’s online shopping service, use the contact form and include your SPAR2U order number and order date. SPAR’s website also lists in-store services such as money transfers, bill payments, prepaid airtime and electricity, bus tickets, Ticketpro tickets and digital gift cards; ask your store which of these it offers.
What time does SPAR close?
There is no single SPAR closing time, because hours differ from store to store, as the two stores below show. To check today’s hours, look up your store in the Store Finder on spar.co.za and open its store listing, which lists weekday, Saturday, Sunday and public holiday trading hours, or phone the store. Some store listings still carry an old note that hours differed during COVID-19 lockdown, so if the hours matter, call the store to confirm.
SUPERSPAR Cape Gate contact details and hours
| Detail | SUPERSPAR Cape Gate |
|---|---|
| Address | 21 Okavango Road, Okavango Road Centre, Brackenfell |
| Telephone | 021 982 1360 |
| capegate3@retail.spar.co.za | |
| Monday to Saturday | 07:00 to 20:00 |
| Sunday and public holidays | 07:00 to 20:00 |
SPAR’s site also lists a Pharmacy at SPAR at Cape Gate, with its own store listing in the Store Finder.
SPAR Groote Schuur, Observatory: contact details and hours
| Detail | SPAR Groote Schuur |
|---|---|
| Address | Corner Browning and Main Road, Observatory |
| Telephone | 021 404 1850, 021 447 1652 |
| grooteschuur2@retail.spar.co.za | |
| Monday to Saturday | 07:00 to 20:00 |
| Sunday and public holidays | 08:00 to 20:00 |
SPAR’s store listing notes that the Groote Schuur store closes between 13:00 and 13:45 on Fridays.
SPAR outside South Africa
The spar.co.za website is SPAR’s South African one, and its contact information lists South African regions only. For a SPAR store outside South Africa, such as in Mariental, Namibia, the details here do not apply; contact that store directly.
For a specific location, see our A to Z list of SPAR stores and branches.
Frequently asked questions
What is the SPAR customer care number?
Call 0860 313 141 for SPAR Customer Care, or 031 719 1900 for the SPAR Group head office in Pinetown.
What is the SPAR email address?
SPAR publishes store mailboxes rather than one national address: SUPERSPAR Cape Gate is capegate3@retail.spar.co.za and SPAR Groote Schuur is grooteschuur2@retail.spar.co.za. Complaints and suggestions go through the contact form on spar.co.za.
Where is the SPAR head office?
At 22 Chancery Lane, Pinetown, 3610, on 031 719 1900.
How do I complain to SPAR?
Call SPAR Customer Care on 0860 313 141 or use the contact form on spar.co.za, choosing Complaint as the subject. For a product complaint, fill in the product name, barcode, best before date, batch number and store name.
Sources
- SPAR Contact Us page (customer care, head office, distribution centres), spar.co.za/Contact-Us, read 14 September 2026
- SPAR store pages for SUPERSPAR Cape Gate and SPAR Groote Schuur, spar.co.za, read 14 September 2026